Can't open team project, crashes after latest update

Forum|Forum|8 years ago
April 11, 2018
4 replies
3232 views

Does anyone know what is going on here??

This topic has been closed for replies.

Correct answer PeterELee

dhgb We have identified a problem in 12.1 that causes it to take much longer and use more memory when opening Team Projects that contain one or more large Sequences. We're working on a fix, but I don't have a timetable yet for when it will be available.

PeterELeeCorrect answer

Adobe Employee

dhgb We have identified a problem in 12.1 that causes it to take much longer and use more memory when opening Team Projects that contain one or more large Sequences. We're working on a fix, but I don't have a timetable yet for when it will be available.

mattm60708097

Participant

Months later.... is there a fix for this yet? This is a supremely obnoxious problem.

PeterELee

Adobe Employee

Have you tried it in Premiere Pro 12.1.2? To the best of our knowledge, 12.1.2 fixes the problems handling certain h.264 media on MacOS 10.11.6 and elsewhere, and also the excessive slowness and RAM usage when opening large Team Projects.

Daniel Hoover

Inspiring

We are getting the same issue. Upgraded from 12.0.1 from 12.1. One team member has Premiere beachball when he tries to open any Team Project made in 12.0.1 with 12.1 Premiere. It gets stuck on that same "Opening Team Project" screen MokiRim posted. My workstation was able to open one or two of those 12.0.1 team projects in 12.1 but it took literally 5 minutes to do so when it normally takes 15 seconds. We downgraded back to 12.0.1 because of this and issues with missing fonts.

Hoping this gets fixed soon because 12.0.1 has terrible import and audio issues for us.

Mac Pro (Late 2013 model)

OSX 10.11.6 (El Capitan)

2.7 GHz 12-core Xeon E5

64 GB RAM

Dual AMD FirePro D700 6GB GPU

PeterELee

Adobe Employee

To clarify, does Premiere actually crash, or does it just never finish opening the Team Project, and you need to force it to quit? If it is running, does the cursor change to a beachball/lozenge if try to move the window around? Does the cancel button do anything?

Just trying to get a better handle on what might be going on.

MokiRimAuthor

Known Participant

Yes Peter it crashes. the curser changes to the beachball. I have not tried the cancel button which I will try. thank you.

Vinay Dwivedi

Adobe Employee

Hi Gabriel,

Please mention the version of OS, post crash logs or error message screenshot to understand the issue.

If you are on MAC try to follow the steps mentioned in below KB.

Application crashes during launch on mac OS

//Vinay

MokiRimAuthor

Known Participant

Thanks for responding Vinay. Mac OS 10.13.4. Latest updated Premiere Application. Tried your link and went through Options 1-3. NOT WORKING. No crash logs to report. Gets to this point every time before the app stops responding completely.