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Blue Juice Video
Known Participant
November 15, 2016
Question

Cant save Team Project

  • November 15, 2016
  • 8 replies
  • 6853 views

Hi,

We have a project that wont save - the little sync icon keeps flashing in the bottom corner, but never finishes (left it like that for a few hours). If we try and close Premiere or push changes it just says we cant until the project has saved. And quitting will lose all changes.

Any ideas? Or do we quit and lose all the work? Does Premiere store a local version of the project before it sync'd to team projects that we can access? Otherwise its a pretty much fundamental bug, as we have lost 4 hours of work today while a editor worked locally (we know its beta, so not moaning about that aspect - we knew what we were testing )

Thanks

Craig

This topic has been closed for replies.

8 replies

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CtheProducerJBO
Participating Frequently
November 10, 2017

I am having this issue on CC18 now. Left project open overnight and still sitting there. Canceled out, tried the other methods mentioned above, still stuck like OP stated on trying to save. It also gives you different states of being stuck on different methods of trying to save or export another way as shown in the attached images.

I did find that upon closing Premiere out and reopening, I was prompted to re-log into CC. When I did this, I was able to make changes and share them on the teams project that would not share prior. Anyone else have to log back in upon shutting down? Or check to see if they were still logged in on the main CC App?

Richards way of "select assets then export selected to a standard project" did work for me. I was able to save any changes that would have been lost closing out the teams project that would not save.

P
Adobe Employee
Paul Young
Adobe Employee
November 13, 2017

Seems like you were logged out of Creative Cloud? Can you confirm that once you logged back in everything is now working as expected??

Thanks,

Paul

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CtheProducerJBO
Participating Frequently
November 13, 2017

Yes, once I logged back in, I was able to save that project just fine. Also, I found that you DO retain a local copy of the Teams project, so when I opened the project back up without saving, the option to share changes was there and worked.

I have not had another issue with this yet. I did have another editor on the my team run into the problem, we did confirm he was logged it, but upon closing without sharing, then re-opening, he was able to then share his changes and nothing was lost. Seems scary closing a project without "sharing" but seems Premier for the most part "saves" your work when you close.

A
Anonymous
January 11, 2017

I had an issue where that I couldn't save the team project due to some issues not to do with my end.

I got around it by putting all the comps into one comp, then sending the comp to AME.

Then finding the Temp AE File in AppData>Local>Temp>"YOUR PROJECT NAME_AME"

Open this file and then save as normal.

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bramw82
Participant
January 17, 2017

Had the same problem on a MAC

What do you mean by sending to AME? i solved this by selecting everyhting in the project, then FILE/EXPORT/SELECTION AS PREMIERE PRO PROJECT

i won't use team projects anymore until it's out of beta.

W
Weishampel
Participant
December 30, 2016

Lost a day's worth of work using team beta.  My advice is not to use this at all as well. 

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Blue Juice VideoAuthor
Known Participant
December 20, 2016

We now have Team Projects that open with absolutely no content that we have been working on fine for two or three weeks.  Hopefully these fixes in the forthcoming release will plug these holes,  but seriously recommend no one uses Team Projects on live client projects - its very much a beta product, with great promise though.

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Blue Juice VideoAuthor
Known Participant
December 3, 2016

We have lost far too much work now across multiple projects to continue using Team Projects.  Its beta, so I am sure these issues will be ironed out, but until then I dont think the team can handle another day of lost work and no autosave!

R
Adobe Employee
Ramesh_Encore
Adobe Employee
December 4, 2016

Hi,

We do auto save the team project but the issue is that the process which does the auto save is not able to handle it. I know this doesn't make sense.

We have identified the possible causes and the team is working on the fix. Customers will be notified as soon as we have the fix available.

Thanks for all your support and feedback. I am sure Team Projects will solve a lot of collaboration issues once we have these fixes available.

Thanks,

Ramesh.

    J
    JeritA
    Participating Frequently
    December 4, 2016

    Thanks Ramesh,

    We are having same issues as well.  Looking forward to fix.

    JettiS
    JettiS
    Participant
    November 24, 2016

    Hi guys,

    Had the same issue and it was driving me crazy. Turns out that it was an issue only on Mac, and logging into CC on Windows was loading the project fine. My IT admin was able to do some magic and fixed it. Not sure what he did, but he said it was something with the file dependencies that he was able to fix within Windows. Now I'm back on Mac working in the file. Hoping that @Ramesh_Encore can provide more detail as soon as they diagnose the issue?

    In the meantime, working from Windows might be a temp fix...?

    Good luck,

    Jetti

    R
    Adobe Employee
    Ramesh_Encore
    Adobe Employee
    November 24, 2016

    Hi,

    Could you please share your log files from the following location so that we can dig deeper into the issue?

    Log file locations are:

    MAC:

    1. /Users/<user_name>/Library/Preferences/Adobe/Premiere Pro/11.0/logs/
    2. /Users/<user_name>/Library/Preferences/Adobe/Team Projects Local Hub/1.0/logs/

    Windows:

    1. C:\Users\<user_name>\AppData\Roaming\Adobe\Team Projects Local Hub\1.0\logs\
    2. C:\Users\<user_name>\AppData\Roaming\Adobe\Premiere Pro\11.0\logs\

    Also if it is possible, could you please also share the process dump files when you are stuck at Saving Team Projects dialog?

    Please let me know if you have any difficulty while sharing the files.

    Thanks,

    Ramesh.

    M
    Mr__Vaa
    Participant
    December 1, 2016

    I would really like some help on this issue as well. We did a leap of faith and started a large team project, and now we‘ve lost 20 hours of progress due to it not saving correctly, not uploading any changes or auto saves to creative cloud.

    I too fully understand that this is a beta, but a basic function as saving data to a project file that can be retrived, locally or from some server is essential.

    Any help on the matter would be much appreciated!

    T
    Te Rurehe
    Participating Frequently
    November 20, 2016

    I wonder if you could try converting to a Normal project then save locally (edit>team project>convert team project to project) then once convert back to a team project after things are working again?

      B
      Blue Juice VideoAuthor
      Known Participant
      November 21, 2016

      Unfortunately this doesn't work - before it can create a normal project it needs to save the team project, but the team project won't save so you are stuck.

      thanks

      Craig

      R
      Adobe Employee
      Ramesh_Encore
      Adobe Employee
      November 16, 2016

      Hi Craig,

      Could you please send me the files from following location:

      MAC:

      1. /Users/<user_name>/Library/Preferences/Adobe/Premiere Pro/11.0/logs/
      2. /Users/<user_name>/Library/Preferences/Adobe/Team Projects Local Hub/1.0/logs/

      Windows:

      1. C:\Users\<user_name>\AppData\Roaming\Adobe\Team Projects Local Hub\1.0\logs\
      2. C:\Users\<user_name>\AppData\Roaming\Adobe\Premiere Pro\11.0\logs\

      Also could you please let me know what exactly you did before this issue surfaced?

      Thanks,

      Ramesh.

        B
        Blue Juice VideoAuthor
        Known Participant
        November 21, 2016

        Hi Ramesh, i am away on a shoot now for a few days but as soon as I am back I will send the files as requested. 

        As to what I was doing when it stopped working - nothing specific I am afraid.  Went to share project after making some amends and it just wouldnt do anything and the little sync icon keeps flashing (but doesnt sync anything - even left it overnight)

        thanks

        Craig

        R
        Adobe Employee
        Ramesh_Encore
        Adobe Employee
        November 21, 2016

        Hi Craig,

        Sorry for the inconvenience. Looking forward to getting log files. We need those for further investigation.

        Could you meanwhile send me your Adobe ID (may be over a private message) so that we can see if something went wrong on server?

        Thanks,

        Ramesh.

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