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Maximilian255338098zlx
Participant
February 9, 2023
Question

Collaborators not loading

  • February 9, 2023
  • 3 replies
  • 932 views

Hi,

I am running a Teams Project, all Team Members (3) are on 23.1

 

While I (project owner) see, whenever collaborators are online, my colleague does not "see" any collaborators, and receives an error message when clicking on the collaborators icons.

 

There was a problem loading collaborators for this Team Project. Please try again later.

 

This results in squence-lock not happening (I assume because my collaborators project thinks noone else is working) and various sync problems (duplicate sequences etc.)

 

As I understand from reading in this forum, Teams Projects in 23.1 are not reliable currently.

Is it safe to install 23.0 and open the current Teams Project there?

 

Thanks!

Max

      This topic has been closed for replies.

      3 replies

      U
      Adobe Employee
      Udo_Pawlik
      Adobe Employee
      March 11, 2023

      We identified a server-side bug that caused the invitation issue. A fix has been deployed, can you check if the issue now resolved on your end?

      Best,
      Udo

      DA Hegarty
      DA Hegarty
      Participant
      March 7, 2023

      Yes we've been having the same problem for more than a week. 3 users (1x owner & 2x collaborators) all running PP 23.1. Owner and 1 collaborator (both on non-Apple Silicon Macs) could see collaborators but the collaborator on a new MacStudio could not see anyone, whether online or offline. This creates multiple conflicting sequences every time changes are Updated/Published even if those sequences are only viewed and no changes are made in the sequence.

      Everyone upgraded to PP 23.2 and now the issue is worse, no one can see anyone else.

      It's costing us so many editing person-hours and euros at this stage, v. frustrating and expensive.

       

      Nate Boerman
      Nate Boerman
      Participating Frequently
      March 7, 2023

      Hey DA,

      Would is be possible if you could reproduce thiw issue and send me the logs for  the event  they should be found  in 

      Win - C:\Users\nboerman\AppData\Roaming\Adobe\Team Projects Local Hub\2.0\logs
      Mac - /Users/nboerman/Library/Preferences/Adobe/Team Projects Local Hub/2.0/logs

      For the owner and the two collaborators?

      -Nate

      DA Hegarty
      DA Hegarty
      Participant
      March 7, 2023

      Just DM'ed you a link to the log file

      Nate Boerman
      Nate Boerman
      Participating Frequently
      February 13, 2023

      Hi there,

      Sorry for the poor experience.  It sounds like there was an outage in one of our subservices.  Are you still experiencing this issue? 

      -Nathan

      T
      Travis23137878xtk7
      Participant
      February 20, 2023

      Yes I am, exactly the same

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