Creative Cloud not deleting files and freeing up space for all users.

Forum|Forum|5 years ago
April 28, 2020
1 reply
909 views

Hi Adobe,

We are using Team Projects with the creative cloud. I have 5 x users who are connected to the creative cloud folder and a Team Project in Premiere.

Problem we are having is when I delete (permanently) the files, my creative cloud space frees up. The other users space does not free any space.

We made a new folder in creative cloud and the same thing happens. Quite fustrating as we are all trying to work remotley and users keep running out of space in the cloud.

Also the local creative cloud files folder show 24.2gb and the Creative cloud storage(Web) is still sayinf 47.5 gbs. Why are the files that are permanently deleted not deleting?

Please help.

Rakesh

Files dont be deleting from the Cloud. It is deleted and freeing up space for the owner.

This topic has been closed for replies.

M

margotnack

Adobe Employee

Hi Rakesh - our team is investigating this issue. Can you provide me with the AdobeID's that are experiencing this issue? It appears to be a bug on the storage side of things. We are checking to see if this specific bug has already been filed, and if not, we will file a bug with the data you provide as well as our own repro steps.