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coolguy2020
coolguy2020
Inspiring
October 18, 2023
Answered

Disconnected from Team Projects on both PC and MAC

  • October 18, 2023
  • 2 replies
  • 1850 views

Since yesterday I can't connect to Team Projects on After Effects both on MAC and PC. This seems to be related to my account because my colleagues on the same network have no trouble in connecting to their Team Projects.

      Correct answer Udo_Pawlik

      Sorry for your troubles - There could be several reasons (i.e. temporary account issue, a hanging process, expired token). When this issue occurred did you re-boot your machine to make sure any possible hanging process is going to be restarted?  
      Could you send me [upawlik@adobe.com] the Team Project Local Hub logs for the timeframe you were disconnected?


      Team Project log location:
      (Mac OS) : ~/Library/Preferences/Adobe/Team Projects Local Hub/2.0/logs

      (Windows):  C:\Users\[user]\AppData\Roaming\Adobe\Team Projects Local Hub\2.0\logs


      The Easiest way to access the log location:

      On Mac: Open the 'Go to folder...' Finder menu per Cmd+Shift+G and paste following string into the text field:  ~/Library/Preferences/Adobe/Team Projects Local Hub/2.0/logs

      On Windows: Paste the string into the file explorer address bar: %AppData%\Adobe\Team Projects Local Hub\2.0\logs

      Best, 
      Udo

      2 replies

      jean-cosme
      jean-cosme
      Participant
      June 18, 2025

      This happened to me today. And Adobe still hasn't solved the issue. Already lost a whole day of work. My editor in Latin America has no problems but I can't do anything.

      R
      riot_1948
      Participant
      June 19, 2025

      I'm having the same problem, have been since Jun 16

      coolguy2020
      coolguy2020Author
      Inspiring
      October 18, 2023

      Here is the message I get when trying to create a new Team Project.

       

       

       

       

       

       

       

       

       

      It also seems that the last sync happened somewhere around the time I opened a Team Project I created on a PC on a MAC.

      coolguy2020
      coolguy2020Author
      Inspiring
      October 18, 2023

      After doing nothing really sudennly the connection got restored. Im glad its back but being locked out from the team project server with no information on how to fix it for almost 19 hours is not something I feel comfortable with. I would be thankful for any information what could be the cause of it and how to fix it in case it happens again.

      U
      Adobe Employee
      Udo_PawlikCorrect answer
      Adobe Employee
      October 18, 2023

      Sorry for your troubles - There could be several reasons (i.e. temporary account issue, a hanging process, expired token). When this issue occurred did you re-boot your machine to make sure any possible hanging process is going to be restarted?  
      Could you send me [upawlik@adobe.com] the Team Project Local Hub logs for the timeframe you were disconnected?


      Team Project log location:
      (Mac OS) : ~/Library/Preferences/Adobe/Team Projects Local Hub/2.0/logs

      (Windows):  C:\Users\[user]\AppData\Roaming\Adobe\Team Projects Local Hub\2.0\logs


      The Easiest way to access the log location:

      On Mac: Open the 'Go to folder...' Finder menu per Cmd+Shift+G and paste following string into the text field:  ~/Library/Preferences/Adobe/Team Projects Local Hub/2.0/logs

      On Windows: Paste the string into the file explorer address bar: %AppData%\Adobe\Team Projects Local Hub\2.0\logs

      Best, 
      Udo

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