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zsweaney
Participant
July 15, 2017
Question

FREQUENT CRASH/FREEZE IN PREMIER PRO CC2017 TEAM PROJECTS 11.1.2 BUILD

  • July 15, 2017
  • 2 replies
  • 368 views

I have been working on a Team Project with a client for the last month. I have had reoccurring crashes/freezes while editing. There is no consistent pattern.

I can be working for hours with no crash, but then I will have numerous crashes in repetition.

Eg. Today I worked with no problem for 2 hours, then multiple crashes every few minutes.

I have rebooted, cleared cache, etc. punched the computer

There is no consistent pattern or rhyme or reason for the crashes.

When working on a local project everything works great...but in Team Projects it falls apart.

Any thoughts?

Here is my computer info...

    This topic has been closed for replies.

    2 replies

    P
    Adobe Employee
    Paul Young
    Adobe Employee
    July 17, 2017

    Hi, sorry to hear about your problems. Please could you share your log files from the following location so that we can dig deeper into the issue?

    Log file locations are:

    MAC:

    1. /Users/<user_name>/Library/Preferences/Adobe/Premiere Pro/11.0/logs/
    2. /Users/<user_name>/Library/Preferences/Adobe/Team Projects Local Hub/1.0/logs/

    Thanks,

    Paul

    John T Smith
    Community Expert
    John T SmithCommunity Expert
    Community Expert
    July 15, 2017

    Since you are working with Beta software, you need to use the reporting process

    https://www.adobe.com/cfusion/mmform/index.cfm?name=wishform for feature requests or bug reports

    -or Feedback forum https://forums.adobe.com/community/creative_cloud/desktop-app/content

    Premiere Pro Team links https://forums.adobe.com/thread/2234035

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