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2 replies

N
Adobe Employee
Nathan Boerman
Adobe Employee
July 19, 2021

Hi there,

 

I am sorry that you are running into problems with invitations.  Can you invite them to anything outside of Team Projects?  Like a shared asset folder? a library?

 

Let me know,

Nathan Boerman

 

J
Jesus Abraham5F9BAuthor
Participant
July 19, 2021

Hi, thanks for your help

 

I can't invite them either...

Nate Boerman
Nate Boerman
Participating Frequently
July 19, 2021

So, if I am understanding what you are saying is that you cannot invite them to anything at all.  Even outside of Team Project/Premiere Pro.  That is telling me that the creative cloud desktop application is having an issue.  This might be solved by logging in and logging out of CCD or possibly rebooting your machine. 

 

Let me know if that solves the issue.

 

-Nathan Boerman

    M
    Community Manager
    michaelgosheyCommunity Manager
    Community Manager
    July 19, 2021

    Hi Jesus - 

     

    A few quick questions for you so we can better understand your experiences here.

     

    1. When you input your collaborator's email addresses, do those match their Adobe IDs? 

    2. When they create a new Team Project can they successfully invite you to a new project?

     

    Let's start here and see what steps make sense.

     

    Regards,

    Michael

    Sr. Engineering Manager

    Adobe Video Cloud

     

    J
    Jesus Abraham5F9BAuthor
    Participant
    July 19, 2021

    Hi, thanks for you help!

    answer

    1. Yes

    2. Nop, my collaborators do not receive any notification.

     

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