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Hayes_Ashley
Participant
February 16, 2022
Answered

Invite not found

  • February 16, 2022
  • 2 replies
  • 487 views

Everytime my coworker and I share a team project, it shows up in the window for invites, but when I click on it, it says "Your collaboration invitation could not be found. It may have already been accepted, expired, or revoked by the sender" - Unless it's expiring right away, it keeps glitching. We can access past projects we've collaborated on, we just can't make any new team projects in Premiere Pro. It's not our work firewalls because I tried the same thing on my personal computer and got the same error. 

    This topic has been closed for replies.
    Correct answer Hayes_Ashley

    Resolution was an issue with the account that needed to be addressed on the backend side. If anyone is having the issue they will have to submit a help ticket. This isn't something the user can resolve. 

     

    Thanks for your help Udo! It's fixed for both of us. 

    2 replies

    U
    Adobe Employee
    Udo_Pawlik
    Adobe Employee
    February 22, 2022

    The issue should be fixed now and collaborators should be able to accept invites sent by you.

     

    Best,
    Udo


    Udo Pawlik  |  Sr Software Product Quality Specialist |  Adobe  |  upawlik@adobe.com

      H
      Hayes_AshleyAuthorCorrect answer
      Participant
      February 24, 2022

      Resolution was an issue with the account that needed to be addressed on the backend side. If anyone is having the issue they will have to submit a help ticket. This isn't something the user can resolve. 

       

      Thanks for your help Udo! It's fixed for both of us. 

        U
        Adobe Employee
        Udo_Pawlik
        Adobe Employee
        February 17, 2022

        Hi,

        Which version of Premiere are you using and under what kind of license (individual / team / enterprise/ educational / trial)?
        Are you able to accept the invite via the Creative Cloud App under the notification icon?
        Do you mind to also invite me [upawlik@adobe.com] to your Team Project?

        Best, Udo

        Udo Pawlik  |  Sr Software Product Quality Specialist |  Adobe  |  upawlik@adobe.com

        H
        Hayes_AshleyAuthor
        Participant
        February 17, 2022

        We both have the most recent update and an enterprise account through our company. I'll send the invite shortly.

        U
        Adobe Employee
        Udo_Pawlik
        Adobe Employee
        February 17, 2022

        Thanks Ashley,
        I received the invite and saw the same 'Invite not found' message when I tried to accept it. Are you able to accept the invite to a test project I just sent out?  

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