Lost access to team projects

I've also been dealing with this exact issue ever since this terrible change happened.  Adobe just keeps getting worse with every update and customer support is useless.  We are desperately trying to move off of Adobe because of the significant number of challenges we face with their software.

As a temporary fix, we just stopped using Team Projects.  Not only is my team usually unable to share projects with me because of the 2 profiles, but when we open up a project on a different machine our LUTS and other settings are often different.

I've been hearing good things about DaVinci Resolve and we are hopefully finally making the jump soon.  Good luck to anyone still trying to deal with Adobe!

Hi Zach, hi Jack, 

By now, I've been in contact with you both directly - Jack, I think your issue is resolved; Zach, let's talk tomorrow -  but I also wanted to follow-up here to explain what happened. Here's the story:

1. Adobe is changing the way teams and enterprise accounts work. We think it's a good thing for customers; there are more details here. 
2. As part of this change, customers will be prompted to have their assets automatically migrated, described here. 
3. If a customer opts out of the asset migration, it can be done later manually, described here. 

The migration instructions ask customers to use https://assets.adobe.com to download assets from their old profile so that they can be uploaded to the new profile. But that doesn't work for assets that are stored in Team Projects: those are only visible via Premiere Pro and After Effects. As Jack pointed out, that leaves our Team Projects customers in limbo: you've got a personal profile with your assets but you can't launch your apps, and you've got a business profile where you can launch your apps but you've got no access to your assets. 

It's an edge case that we should have caught. Because we didn't, our support team didn't know how to handle the situation when you contacted us. We're still looking into what happened there - no matter what, you should not have received the exprience you did - and I'm very sorry it was so painful. 

While we should have done it earlier - two customers reporting a data loss issue is a huge red flag - we did press the big emergency button today to get a bunch of people in a room (well, virtually) since it was a puzzle with several pieces. We've also got a team meeting this week to discuss how to fill the gaps we've discovered - actually, you discovered - in this migration process, to document the lessons we learned during this episode, and to make sure we apply these lessons in the future. 

I hope this makes sense and again, my sincere apologies for the frustration this caused. 

Regards,
Fergus Hammond

Let's move this post to Team Projects, Honais. Sorry!

Kevin

Hi all. Hoping I can find some help here as 2+ hours of 2 remote access sessions with Adobe Support has yielded nothing. Maybe someone on here as a number I can call?

I am a part of an Enterprise Account through a business. It seems as if Adobe created access to a "business account" and a "personal account" through connected emails. I have multiple team projects that I need access to, through my work email, and I have now completely lost access to them. I can not be invited to them either, as I "already have access." I cannot access the team projects through either the email + "business account" or the email + "personal account."

Has anyone run into this issue? What do I do? This is insane. Thanks for your help.