No access to Team Project / Collaboration

Hello, 

I pay for an individual CC license -- I read an adobe blog that says users with individual CC license can access Team Projects until early 2021.

Working Remotely? Adobe Offers Team Projects to Premiere Pro and After Effects Users with a Creative Cloud Individual License Until Early 2021

When I go to use Team Project I keep getting the same error -- See attached

My collaboration partner does not have this issue. Adobe support was no help and asked to post here. 

How can I access this feture?