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Philip5E43
Known Participant
August 20, 2020
Question

Not Responding on Startup

  • August 20, 2020
  • 1 reply
  • 443 views

I was having a problem with a particular sequence. The system would become unresponsive if I went to that sequence and did so much as touch the scroll bar.

 

I was able to get to the sequence and render in to out. That solved it.

 

However as soon as I made an edit to the sequence it became unresponsive again. The problem I have now is that the playhead is on the unrendered part of that sequence. So as soon as I open PP it becomes unresponsive.

 

So I appear to be stuck

 

What can I do?

    This topic has been closed for replies.

    1 reply

    Nate Boerman
    Nate Boerman
    Participating Frequently
    August 20, 2020

    Hello  PhilipSE43,

    Sorry that you are running into this issue.  What version of Premiere Pro are you using?  Mac or windows?  Would it be possible if you could invite me (nboerman@adobe.com) to the Team Project?  Additionally, is there any crash or does it just hang forever.
    -Nate

    P
    Philip5E43Author
    Known Participant
    August 20, 2020

    Hello Nate,

     

    Thank You.

     

    PP is version 14.3.2

    Windows

     

    I have invited you

     

    I got it to respond by removing the files in that sequence and replacing them one by one until I found the one that made it crash. I currently have that unlinked.

     

    I've tried using handbrake on the file but it didn't help. It was previously working as I got all of the edits done and the problem started later.

    Nate Boerman
    Nate Boerman
    Participating Frequently
    August 20, 2020

    That is great that you discovered it was the media.  Would you mind sending me that one bad clip? 

    -Nate

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