Participant

解決済み

Premiere Pro can't open my Team Project

Forum|Forum|8 years ago
August 10, 2017
返信数 6.
11879 ビュー

HI

My team start using Team Project in Premiere Pro a few months ago, today when I try to open this team project and going do some change, it stuck at the loading for 2 hours and still can't open it, it happened on Mac & PC, we already tried to updated to latest version and remove Team Projects Cache and Team Projects Local Hub but still can't open the team project, anyone can help us and what can we do??We got few weeks work inside this project.....

Thanks so much

Henry

このトピックへの返信は締め切られました。

解決に役立った回答 PeterELee

Hello Henry,

I'm sorry to hear you're having trouble with a Team Project. Based on your description, I suspect there are one or two assets in the Team Project that have become corrupted. It should be possible to recover everything to the state it was in when you last shared, via the Media Browser:

1. Create a new Team Project

2. In the Media Browser, Navigate to the Team Projects view (under "Creative Cloud")

3. Navigate to the Team Project that you are unable to open.

4. Click on the button in the upper-right corner of the Media Browser (the tooltip reads "Toggle Team Project History Slider"). This will enable a slider on the right side of the view.

5. Move the slider to the previous version of the Team Project.

6. Select all, and either drag them into your new Team Project or right-click and choose "Import" to import them.

With your permission, I'd like to take a look at your Team Project to look for clues about what went wrong. Hopefully the issue is due to a bug that we've already fixed for an upcoming release, but I would like to be sure. If that's OK, please PM me.

Sincerely,

-Peter Lee

Adobe Team Projects Engineering

B

BCam-303

Participating Frequently

I'm having the same issue in 2023.

I've put weeks of editing work into an edit using a Teams project and am unable to get passed the "Opening Team Project" window. It seems all my assets were loaded but it's hanging on "preparing team project for editing.

Previously I was getting an Adobe Error code: -1606090747 and I tried opening an autosave version but it would not open it either.

I do not even know what to do at this point I'm in a desperate state to recover this work.

Still worried

Brian

A

ASU Sallardi

Participant

Any answer for this i'm having same issue

U

Udo_Pawlik

Adobe Employee

Hi,
It might help to refresh the local project file (.tpr) which can be found at the path for Team Projects Auto Save preference.

Close Premiere and move the existing '[projectName].tpr' file to a temp location. Restart Premiere and open the troublesome Team Project, the .tpr file will be re-created based on the cloud version.

Best,
Udo

PeterELee

Adobe Employee

WilliamReedTV I'm sorry to hear that you are having problems with Team Project in the latest update. Can you attach a screenshot of Premiere when it is in this state?

There is one major issue that was unfortunately introduced in the 12.1 update that causes some Team Projects to open very slowly, and consume a great deal of RAM in the process. We have identified the source of the bug, and are working on a fix. If that's the bug you are running into, the progress bar will show that the Team Project is nearly finished loading when the application will become unresponsive. Does that match with what you're seeing?

henrychan16921795作成者

Participant

Thanks PeterELee, the project working now.

PeterELee解決！

Adobe Employee

Hello Henry,

I'm sorry to hear you're having trouble with a Team Project. Based on your description, I suspect there are one or two assets in the Team Project that have become corrupted. It should be possible to recover everything to the state it was in when you last shared, via the Media Browser:

1. Create a new Team Project

2. In the Media Browser, Navigate to the Team Projects view (under "Creative Cloud")

3. Navigate to the Team Project that you are unable to open.

4. Click on the button in the upper-right corner of the Media Browser (the tooltip reads "Toggle Team Project History Slider"). This will enable a slider on the right side of the view.

5. Move the slider to the previous version of the Team Project.

6. Select all, and either drag them into your new Team Project or right-click and choose "Import" to import them.

With your permission, I'd like to take a look at your Team Project to look for clues about what went wrong. Hopefully the issue is due to a bug that we've already fixed for an upcoming release, but I would like to be sure. If that's OK, please PM me.

Sincerely,

-Peter Lee

Adobe Team Projects Engineering

WilliamReedTV

Participating Frequently

Adobe has clearly screwed something up YET AGAIN with the latest update. I used shared projects with no issues what so ever. Now with both projects I have created and an accepted invite, Premiere just spins and spins and spins when trying to connect.

I'm connected to the internet. I am logged in. It CANNOT BE CORRUPTED MEDIA because they are two separate projects with two separate assets. The newest shared project shared with me probably doesn't have any media in it yet because IT IS BRAND NEW AND I HAVEN'T WORKED IN IT YET BUT CAN'T OPEN IT.

Why can't you just make something that works for once. I spend all my professional career on this forum trying to fix YOUR SOFTWARE. What am I paying for???????????