Premiere Pro on Team Projects

One other collaborator and myself were working on a Team Projects, we had to stop for a few weeks and went on to work on regular Premiere. Then we were coming back to TP so I created the TP, invited her and she was seeing all blank. Nothing in it and couldn't map her media management. So because of a time crunch we went back to PP. Today we tried again, she created the TP invited me and I get all blank. She's working fine on it but I can't see anything inside the project completely empty! Called tech supper, they don't even seem to know how TP works. It's very frustrating and expensive, and I don't know anybody that's worked on TP. Anybody here has any idea? Thanks!