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M
Mikay²
Inspiring
June 20, 2023
Question

Premiere Pro won't load Team Project (freezes during loading)

  • June 20, 2023
  • 2 replies
  • 558 views

I need to open a team project but I am unable to open it on my PC. It freezes during the processing of the loaded elements ("Geladenen Elemente werden verarbeitet" / "loaded elements are processed").

 

I now tested it on my weak notebook and could open it without problems. I have deleted the cache and the team project hub folders but it didn't help. I also tried to load it on a different windows account but this didn't work either.

 

What can I do to get the project working again so I can continue working with the rest of the team?

 

 

[Moderator note: moved to correct forum.]

This topic has been closed for replies.

2 replies

U
Adobe Employee
Udo_Pawlik
Adobe Employee
June 22, 2023

Hi,
Which version of PPRO are you using? We released a fix in 23.5 for an issue where users were unable to open certain Team Projects.
If the issues persists, could you invite me to the truoblesome team project [upawlik@adobe.com]?

Best, Udo 

Udo Pawlik | Sr Software Product Quality Specialist | Adobe | upawlik@adobe.com

M
Mikay²Author
Inspiring
June 22, 2023

I tried 23.5 and the problem persists. 

I'll invite you to the project. Thank you!

U
Adobe Employee
Udo_Pawlik
Adobe Employee
June 22, 2023

Thanks - I was able to open the Project in PPRO 23.5.
I sent you an email with some additional information and troubleshooting steps.

M
Mikay²Author
Inspiring
June 20, 2023

I now opened another project and pulled out the folders from the team project separately. It turns out that the problem lies in the latest sequences. When I try to import those, the project freezes.

When I open the local project, I get the message that two video filters are missing that an external agency used to finish videoclips. This, however, does not seem to be a problem on my notebook.

 

Videofilter fehlt: BRAW Studio Source Settings

Videofilter fehlt: Hawaiki Keyer 4.5 (Green)

 

Any idea how to get the project working again?

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