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SBak
SBak
Participating Frequently
September 26, 2017
Question

Team can no longer access team projects, team license error?

  • September 26, 2017
  • 1 reply
  • 842 views

Problem: we can no longer access or create any team projects, and are all receiving a strange error saying that our licenses are individual licenses.  We have been and appear to still be on a team license, per our account/team management on Adobe's site.

My entire team started using team projects when they first appeared on the scene. We took a brief break from them, but now that we're trying to get back into them and initiate some new team projects, but we're all getting this mysterious error.

Thanks in advance.

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1 reply

PeterELee
Adobe Employee
PeterELee
Adobe Employee
September 27, 2017

I'm not an expert on Creative Cloud licensing, but what do you see if you click on your profile image in the Creative Cloud app, then choose "Manage Account?" It should take you to a web page that shows your account information. Is it possible that Creative Cloud is logged in with an ID that isn't covered by your Team license?

SBak
SBakAuthor
Participating Frequently
September 27, 2017

Our account page does say that we are on a team license. We have been on a team license since we moved over to the subscription model.

PeterELee
Adobe Employee
PeterELee
Adobe Employee
September 27, 2017

When you click on your profile image in the Creative Cloud app (the one that shows up in the menu bar on the Mac, and the Taskbar on Windows), is it showing the same login information as the account page? If so, can you try signing out of the Creative Cloud and signing back in again? The "sign out" option is also available by clicking on your profile image in the CC app.

Based on your description, it seems like either there's a disconnect between your local login and your license, or something happened to the license. If signing out and back in doesn't fix the problem, your best bet is probably to call Adobe support directly for help with the license.

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