Skip to main content
J
jordif43852729
Participant
November 19, 2016
Question

Team Project can´t be synched.

  • November 19, 2016
  • 1 reply
  • 698 views

Sync icons are turned off and a warning sign apperas beside the sync settings icon at bottom left. When the mouse is over the warining sign the message "Unknown state: Unknown" appears.

This topic has been closed for replies.

1 reply

R
Adobe Employee
Ramesh_Encore
Adobe Employee
November 20, 2016

Hi,

I am sorry you are facing issues with Team Projects. I will try to unblock you and take this issue as a feedback.

May I request you to quit your Adobe Premiere Pro or Prelude or After Effects applications (also please wait until "Team Projects Local Hub" process is killed or kill it manually if it is not terminated in a couple of seconds) and rename your "Team Projects Local Hub" folders at following locations:

MAC:

  1. /Users/<user_name>/Library/Application Support/Adobe/Common/Team Projects Cache
  2. /Users/<user_name>/Library/Application Support/Adobe/Common/Team Projects Local Hub

Windows:

  1. C:\Users\<user_name>\AppData\Roaming\Adobe\Common\Team Projects Local Hub
  2. C:\Users\<user_name>\AppData\Roaming\Adobe\Common\Team Projects Cache

Please rename these folders or move them safely to some other locations. Please do remember to save these folders and may I request these folders so that I can investigate in more details.

Now if you plan to rename these folders then just go ahead and open your team project and see if that unblocks you.

But if you plan to save the folders to some other location, please remember to delete these from their original location mentioned above and then go ahead with opening your team project and let me know if that unblocks you.

Thanks,

Ramesh.

R
Adobe Employee
Ramesh_Encore
Adobe Employee
November 24, 2016

Hi jordif43852729​

Did you get time to try the workaround? Could you please share your feedback with us?

Thanks,

Ramesh.

J
jordif43852729Author
Participant
November 25, 2016

Hello Ramesh,

Thanks for your answer. We are in the middle of the project and don’t want to do any changes that could complicate the process until we deliver. I’ll send feedback in a week or so.

Regards,

--

Jordi Funtanet

Director Creativo

Mister&Monster

Asno Albino

Tel: +52.55.6719.9096

Dir: Durango 209, Int. 202. Col. Roma.

Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices