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M
mahmuds89402878
Participant
January 2, 2018
Answered

Team project connection problem

  • January 2, 2018
  • 3 replies
  • 3030 views

Hi

Can someone help me with Team Projects for Premiere Pro?

I have been struggling to get things working in our team. I have two of us working on a project. I have uploaded my proxy files to my creative cloud online folders. But I cannot seem to add my colleague as a team collaborator.

I get this error:

an error occurred while renewing the access token used for communicating with the Team project service

So now only I can work on it locally...when I try to invite my colleague it tries to add him for ages but then returns with a fail.

It tells me to restart the application, but this doesn't do anything.

Please advise.

Thanks

Max

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[Moved from regular Premiere Pro to Premiere Pro for Teams... Mod]

This topic has been closed for replies.
Correct answer PeterELee

I'm not an expert on the CC licensing and administration tools, but if you have access to a console that lets you assign licenses to users, then I think you must have either a Teams or Enterprise license. As long as both you and the person you are inviting have that type of license, it sounds like the problem must be something else.

I will forward your question to some of my team members who know more about access tokens to see if they have any ideas.

3 replies

PeterELee
Adobe Employee
PeterELeeCorrect answer
Adobe Employee
January 4, 2018

I'm not an expert on the CC licensing and administration tools, but if you have access to a console that lets you assign licenses to users, then I think you must have either a Teams or Enterprise license. As long as both you and the person you are inviting have that type of license, it sounds like the problem must be something else.

I will forward your question to some of my team members who know more about access tokens to see if they have any ideas.

PeterELee
Adobe Employee
PeterELee
Adobe Employee
January 2, 2018

Hi Max,

Do both you and your collaborator have Creative Cloud for Teams, or Creative Cloud Enterprise licenses? To collaborate with Team Projects, each collaborator needs one of those types of license.

-Peter

M
mahmuds89402878Author
Participant
January 4, 2018

Hi Peter,


I am not sure. I am an administrator for 5 licenses distributed across our office. But how do I know if we have either CC for Teams or Entreprise licenses?

THanks!

John T Smith
Community Expert
John T SmithCommunity Expert
Community Expert
January 2, 2018

I don't do Teams, but a couple links I've saved that may help

Premiere Pro Team links https://forums.adobe.com/thread/2234035

-read http://prodesigntools.com/adobe-video-team-projects.html

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