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carols34760310
Participant
February 27, 2018
Question

Team Project Crashed - only autosave is from after crash

  • February 27, 2018
  • 1 reply
  • 491 views

Team Project crashed - when reopen, it reopens to the last "shared" version, last night. All of this morning's work is lost.

I checked the "Browse Auto-Saves," and the only versions available are from when the project was opened after the crash.

Help!! Where are the autosaves from this morning pre-crash??

The team project was being worked on in CC 2017, but after the crash I opened in CC 2018 to browse the autosaves.

Team Projects Local Hub files:

Dropbox - Team Projects Local Hub.zip

This topic has been closed for replies.

1 reply

carols34760310
Participant
February 27, 2018

Update: I've contacted Adobe Support and they say nothing can be done because the autosaves should be there. Waiting on a case number to be emailed to me.

carols34760310
Participant
March 9, 2018

Never received a case number from the other crash. This has happened again.

Please, if anyone from Adobe can take a look at my Team Projects Local Hub folder...