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BobbyLove
Participant
February 25, 2021
Question

Team Project Disconnnected

  • February 25, 2021
  • 1 reply
  • 282 views

Hello,

As of yesterday my team project (only one other user) seems to load fine, but is not showing the blue CC circles that indicate who is online working. In the bottom left corner there is an alert that says the project is disconnected, and changes will be saved locally.  However I cannot recieve or share changes. 

And when I checked the File > Team Projects> General, it simply says I am diosconnected. (see below) After closing and re-opening yesterday it resolved itself, but today I cannot get connected. I am connected to Creative Cloud, and ran an update on that last night, but the problem returned this morning and I can't get the project to connect.  Any ideas why this occurs?  (Pr. 14.9.0)

Thanks,

Bob

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1 reply

B
BobbyLoveAuthor
Participant
February 25, 2021

Resolved itself after many  re-starts. Any clues on the cause appreciated as I have a feeling it may happen again. 

Thanks

Bob

U
Adobe Employee
Udo_Pawlik
Adobe Employee
February 25, 2021

Hi Bob,

I'm glad the issue resolved itself.  
Maybe there was a crash of a required process that didn't recover correctly? After closing PPRO there should not be any lingering TeamProjectLocalHub or Premiere processes.

You could check the Team Project Local hub log if there is any indication why you're working in offline mode:
/Users/[User]/Library/Preferences/Adobe/Team Projects Local Hub/2.0/logs

 

-Udo

 

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