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ronk83158451
Participating Frequently
February 28, 2017
Answered

TEAM PROJECT STOPPED WORKING / CC SYNCING IS NOT WORKING

  • February 28, 2017
  • 3 replies
  • 1518 views

Adobe Customer Service: When they don't know what's wrong with their CC and they don't want to deal with it, they just hang up on you!

FIRST! I WANT EVERYONE TO KNOW THAT AVID CUSTOMER SERVICE WOULD NEVER DO THIS.

Team Project has stopped syncing since the morning, Fonts wouldn't sync, nothing syncs. We have 16 licenses from them and they are not willing to share with us or don't even know how to fix the problem.

They either blow me off by saying we'll call you back or hang up! THIS IS NOT ACCEPTABLE ADOBE!!!

IT'S 1:30 PM AND OUR SYSTEMS HAVE BEEN STOPPED SINCE THE MORNING.

All I see is that team project is disconnected and only saving locally. I uninstalled everything and reinstalled and still same problem. Brought down the IT department and we looked at possible network problems and there was none of that. 1Gig up 1 Gig down.

They added on Adobe's website & have a recording when you call that indicates that Adobe CC is having technical difficulties. They would not tell me what it is.

HOW ARE WE SUPPOSED TO WORK!? NEXT TIME I"LL MAKE SURE TO LOAD UP OUR NEW PROJECT WITH AVID. THAT"S A SOLID SYSTEM!

THANKS FOR NOTHING!

    This topic has been closed for replies.
    Correct answer R Neil Haugen

    From what I've heard, there's a massive problem with Amazon's east-coast US server/cloud system, and somehow that's interfering with all sorts of other company's cloud-based servicing. I think some of Adobe's system may be one of the affected ones.

    At which point, there's not a lot they can do until the other people who's gear is causing the issue get it fixed.

    As to the customer service/giving out info part, yea ... they don't always stick that part too well.

    Neil

    3 replies

    robertstonefilm
    robertstonefilm
    Known Participant
    March 5, 2017

    I'm having the same issue but the Share My Changes arrow is not flashing, it's just grayed out completely. It stopped recording any changes as of 10am EST yesterday (3/6/17).

    I saved the TEAM project under a new name and opened that, invited my team members, and still nothing. Nothing is being shared to the cloud.

    When my team members open the new team project they get a blank project.

    Searching for a solution.

      R
      ronk83158451Author
      Participating Frequently
      March 14, 2017

      go to the computer that has the team project complete. share changes. wait for the arrow to appear on the other computer to get changes...Every night share and get changes on all your computers.

        M
        McDroid
        Inspiring
        March 2, 2017

        Same happened here. (Southern California)

        I'm quite sure the outage was the culprit.

        Here are some screenshots for the team to ponder.

        Loading TP would stall here then timeout.

        I put some files in CC share folder and got these errors. (notice "due to server error")

        I feel your pain all that were under the gun and were stuck.

        Good lesson for all of us that beta means BETA and it is what it is.

        We've made a strict rule of converting to Pr project at least once a day while in beta.

        This kind of platform really needs users to participate though, so I hope people continue use it (with care)

        Also says something about our dependence on the internet.

          R
          ronk83158451Author
          Participating Frequently
          March 14, 2017

          We started saving(converting to regular project) too daily. Also duplicating sequences and projects by date.

            R Neil Haugen
            R Neil HaugenCorrect answer
            Legend
            February 28, 2017

            From what I've heard, there's a massive problem with Amazon's east-coast US server/cloud system, and somehow that's interfering with all sorts of other company's cloud-based servicing. I think some of Adobe's system may be one of the affected ones.

            At which point, there's not a lot they can do until the other people who's gear is causing the issue get it fixed.

            As to the customer service/giving out info part, yea ... they don't always stick that part too well.

            Neil

            Everyone's mileage always varies ...
            R
            ronk83158451Author
            Participating Frequently
            February 28, 2017

            Thank you!

            It just started working again.

            They just didn't want to claim responsibility or tell us what was going on. I had no clue.

            That's just a shame to show how they operate by keeping customers in the dark.

            They could have just said server's are down. sorry for the inconvenience instead of throwing me in circles that our network is the cause.

            Thanks

            R Neil Haugen
            R Neil Haugen
            Legend
            March 1, 2017

            It is more likely that the basic line "support" staff were never told the servers were down. So they did the best they could, with no idea that it was something they didn't know about happening.

            Neil

            Everyone's mileage always varies ...
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