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J
JeritA
Participating Frequently
November 13, 2016
Answered

Team Project Sync Issue

  • November 13, 2016
  • 1 reply
  • 11476 views

Hi,

I setup my first Team Project today.  All seemed to be good with my remote editor.  We are using Dropbox to upload and sync proxy files.  All seemed to be good.

However, when I click to Get the Latest Changes I get an error message "There was an error syncing the Team Project" with an OK command. 

The Get Latest Changes arrow is greyed out now and I still don't have the latest changes.  It only becomes available again when he posts another change update.  However, when I click Get Latest Changes it still won't sync and I get the error again. 

I've tried restarting and logging out of Creative Cloud. 

Is there a way to force load changes from the Cloud or reset the sync feature?

Thanks, Jerit

This topic has been closed for replies.
Correct answer Ramesh_Encore

Hi Ramesh,

Here is my workflow.

Start new Team Project in Adobe Premiere Pro - All raw footage located on QNAP storage - Import footage and create proxy files - proxy files uploaded and shared on Dropbox folder - Invite remote editor to Team Project and Dropbox folder.  Remote editor relinks proxy media.

Here is link to Files you requested - (no files in the Premiere Pro Logs)

https://www.dropbox.com/sh/2qp4hivubsq6evr/AADbkvCpaL_HGi0joaw1MfCqa?dl=0

Thanks


Hi Jerit,

May I request you to quit your Adobe Premiere Pro or Prelude or After Effects applications and rename your "Team Projects Local Hub" folders at following locations:

MAC:

  1. /Users/<user_name>/Library/Application Support/Adobe/Common/Team Projects Cache
  2. /Users/<user_name>/Library/Application Support/Adobe/Common/Team Projects Local Hub

Windows:

  1. C:\Users\<user_name>\AppData\Roaming\Adobe\Common\Team Projects Local Hub
  2. C:\Users\<user_name>\AppData\Roaming\Adobe\Common\Team Projects Cache

Please rename these folders or move them safely to some other locations. Please do remember to save these folders and may I request these folders so that I can investigate in more details.

Now if you plan to rename these folders then just go ahead and open your team project and see if that unblocks you.

But if you plan to save the folders to some other location, please remember to delete these from their original location mentioned above and then go ahead with opening your team project and let me know if that unblocks you.

Thanks,

Ramesh.

1 reply

J
JeritAAuthor
Participating Frequently
November 13, 2016

I found out something interesting:

When I click on the Media Browser Window - Creative Cloud - Team Projects - I was able to see all the bins and project assets.  I then clicked on each bin and reimported into my Team Project on my machine. 

Odd - it appears that all the current edits are there... however clicking the Get Last Changes arrow didn't update my project like I was expecting... but it did update the project via the Media Browser - I noticed this when I was checking out the History Function.

Thanks

R
Adobe Employee
Ramesh_Encore
Adobe Employee
November 15, 2016

Hi Jerit,

Could you please let me know the exact workflow you are following among all your editors? If I am not wrong, you are using Prelude for creating Team Projects?

Also could you please send me the files from following location:

MAC:

  1. /Users/<user_name>/Library/Preferences/Adobe/Premiere Pro/11.0/logs/
  2. /Users/<user_name>/Library/Preferences/Adobe/Team Projects Local Hub/1.0/logs/

Windows:

  1. C:\Users\<user_name>\AppData\Roaming\Adobe\Team Projects Local Hub\1.0\logs\
  2. C:\Users\<user_name>\AppData\Roaming\Adobe\Premiere Pro\11.0\logs\

Thanks,

Ramesh.

    J
    JeritAAuthor
    Participating Frequently
    November 15, 2016

    Hi Ramesh,

    Here is my workflow.

    Start new Team Project in Adobe Premiere Pro - All raw footage located on QNAP storage - Import footage and create proxy files - proxy files uploaded and shared on Dropbox folder - Invite remote editor to Team Project and Dropbox folder.  Remote editor relinks proxy media.

    Here is link to Files you requested - (no files in the Premiere Pro Logs)

    https://www.dropbox.com/sh/2qp4hivubsq6evr/AADbkvCpaL_HGi0joaw1MfCqa?dl=0

    Thanks

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