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Team Projects crashed, hours of work lost

Forum|Forum|8 years ago
May 18, 2017
5 replies
12265 views

My Team Project crashed on me today and when I reopened it I discovered I lost my entire morning's work. Using the history slider in the media browser is of no help because the last version available is from last night. How can Team Projects users ensure that our work is being periodically saved? Is there no auto save function built in? If you want to go back to a previous version, and recover work how do you do it? Do you need to obsessively "share changes" every 10 minutes? Is "sharing changes" synonymous with saving?

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Correct answer Vinay Dwivedi

Hi Mike,

Check the below link for viewing Auto Save version under section 'View auto-saves.

Learn how to share changes, receive changes, resolve editing conflicts when working on Team Projects.

//Vinay

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Makayla347241591jv7

Participant

2024, My team project keeps crashing as well! I have autosaves on but am unable to locate them to open from a previous version. I have the lastest version of Premiere and Sonoma 14.1. I see all my edits are still in the project but within secs of opening it closes and I don't have a chance to publish it to my collaborators. This is only happening with team projects.

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Nicholas5F94

Participant

i can report in the year 2020 this has still not been resolved. just lost hours of work. thanks again, adobe.

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Udo_Pawlik

Adobe Employee

Hi Nicholas,

Sorry for your trouble with Team Projects.
I'd like to work with you to get the issue resolved but need some more information.
What Product and Version are you using?
What exactly happened? - Did the program crash and when you re-opened the Projects it didn't contain your latest edits?
When was the last time you shared your changes?

Can you see your last edits under Auto-Saves section in the Media Browser? - Right-click the Team project in the Media Browser > 'Team Projects Auto Saves...' Or drag the version history slider down.

Thank you,

Udo

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Anonymous

I'd like to bump this thread, more out of frustration than anything.

I'm working to the wire right up to a VERY tight deadline and have just lost 2 hours of work on my Team Project. I've had numerous crashes before but normally the project will boot back open at the point I roughly left it (or very close, due to the incremental saves as described above)

I've now called Adobe Support who have proceeded to waste my time by searching for Prproj files on my computer despite me telling him it's not stored in that way because it's a Team Project file. Then randomly clicking around my desktop for a while and then proceeding to tell me that if I haven't shared the changes then it's my fault and there's nothing they can do. Despite the exact advice above from Adobe telling me the opposite. I told him in Team Projects sharing is not the same as saving but he just clearly had no idea what he's doing and it's very very frustrating. Does anyone out there please have the key to this cryptic puzzle as to how I can avoid this happening in the future or how I recover lost work?! I have searched through the Auto Save and Versions through media management and the last available versions are from 2 hours ago.

Many thanks,

Seán

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Anonymous

In addition: I've found the problem.. When I view all autosaves where it incrementally shows me all of my edits as I'd expect. For some inexplicable reason the auto-saves just stopped for 2 hours prior to my crash. Can anyone at Adobe shed any light as to why this might be or any way I can recover in the future?

PeterELee

Adobe Employee

I'm very sorry to hear this happened to you. Which version of Premiere (and/or After Effects) are you using? There is a Team Projects feature that monitors auto-save progress periodically and puts up a warning dialog if it has been unable to auto-save due to errors or an unusually lengthy auto-save operation. I believe that was introduced in Premiere 12.1, though perhaps it was 12.0. Did you see any warning or error dialogs? If not, is there any chance you chose an option like "Close without saving" or "Discard changes" after a lengthy operation?

If the changes are not visible in the auto-saves tab of the Media Browser on the machine where the edits were made, then sadly they are probably gone. Note that the auto-saves tab only shows changes made on that workstation by the currently-logged-in CC user on the currently-logged-in Mac or PC account. Please PM me if you'd like me to see if there is anything we can recover from your local Team Projects database. The auto-saves tab in the Media Browser is usually an accurate reflection of what's in there, though.

If you're running the latest CC version, I'm not aware of how the auto-save monitor could fail, but you can verify that auto-save is running by looking at the Team Project name in the title bar. It should display an asterisk next to the name shortly after you make an edit, which will go away after a successful auto-save. For small edits to a small Team Project, the asterisk will appear and disappear in a fraction of a second. For larger Team Projects and edits to large numbers of items, or complex sequences or comps, it may take a minute or more for the auto-save to complete. If the asterisk stays visible for several minutes, I suggest closing the Team Project to force your changes to be written out as quickly as possible. The Team Project won't finish closing until all of the changes are stored in your local database.

christiane4686395

Adobe Employee

Hi lindyj52398396

I'm posting here as a public follow-up even though we have worked on this together directly.

First of all, to anyone who reads this follow-up: "sharing changes" is not synonymous with saving. I have heard that some people have been told this by Adobe support. It is wrong. Your changes should be saved to local storage constantly in Team Projects. Every edit that you make is supposed to be saved to your computer. About every five minutes, your changes are automatically synchronized with the Team Projects Service in Creative Cloud. You do not need to share in order for this to happen.

Sharing your changes makes your changes available to other collaborators in your Team Project. As a side effect, your changes must be synchronized with the Team Projects Service in Creative Cloud.

Any time you see the green check-mark in the lower-left corner of Premiere Pro or After Effects or Prelude, your changes have been saved both to your local system and to the Team Projects Service in Creative Cloud.

Some users (including you) have reported that their changes were not saved to your computer. We have identified two instances where this can happen, and we are working hard to make sure that it never happens again. We intend for these problems to be fixed in the next version of our software.

Christian

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tonyd4016268

Participant

I have the same issue as Lindy on my Team Project. I have a tight deadline and worked 9 hours today on an edit and my Team Project in Premiere crashed. I forced quit Premiere and reopened the team project, but when I open it, It's my work from yesterday. If the Premiere Project file is saved locally to my computer or on Creative Cloud, how do I find the work I did today? In a state of panic.

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Paul Young

Adobe Employee

Sorry to hear about this problem.

The media browser only shows Team Projects and there shared versions.

We save internally every change that you make but this is currently not exposed in Premiere. We are working on that.

Sharing is not synonymous with saving. Think of sharing as the act of making all your changes available to all other collaborators in the Team Project, until you share your changes are private to you.

If you are available for a phone call we can try and get your Team Project opened for you?

lindyj52398396Author

Participating Frequently

Yes, I am available

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