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K
Kristal15C3
Participant
March 7, 2023
Question

Teams Project failure to recognize the proxies

  • March 7, 2023
  • 1 reply
  • 220 views

 I inherited a Teams project where proxies were made from MXF, MP4 and MOV files. My issue is the file path isnt properly working and premiere only recognizes a different folder than the one attached to it. I have offline the media, detached the proxies, created news ones, while that has corrected some of my issues, I still find when I reveal in finder some folders are still connected to a folder that's not correct. What am I missing?

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      1 reply

      U
      Adobe Employee
      Udo_Pawlik
      Adobe Employee
      March 7, 2023

      Hi Kristal,
      is it possilbe you have a machine specific media mapping for the files that point to the incorrect location?
      Maybe check your media mappings and see if there is a stale mapping ('Edit > Team Project > Media Management...'  >> click the 'Edit Media Mappings...' button).

      Best, 
      Udo

      Related Help document: Manage Media in Team Projects 

      K
      Kristal15C3Author
      Participant
      March 8, 2023
      Hi Udo,

      Since I'm new to Teams and the remapping process, my questions are:
      1. How do I determine which volume is holding stale mapping and once I
      determine this, is the next logical step to click on New Mapping or Edit
      Mapping?

      2. When I attempt the above steps, should I follow the correct path to
      location I want he proxies to go?

      Not sure how to proceed. I'm on a server and I'm hesitating on deleting
      anything of course.

      What is it that Premiere will do to inform me that I've resolved my mapping
      issue without affecting my Media in my project files?

      Much appreciated Udo for your time and help.

      from my Android Life partner
      U
      Adobe Employee
      Udo_Pawlik
      Adobe Employee
      March 8, 2023

      Do you see a list of Media Mappings when you open the Team Project and then the Media Management dialog (Edit > Team Project > Media Management...') or just a few or even no entries?

      Is there a mapping that is pointing to the incorrect path under the 'Machine Specific Mapping' column? (This would be a mapping you can delete). 

      Attaching proxy media should work the same way it does in a local .prproj, other collaborator would have to create a media mapping to point to their location on disk.

      Once the mapping issue is resolved clips/proxies should appear online in Premiere.

       

      I also sent you a follow-up email.

      Best,

      Udo

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