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A An error has occurred

Forum|Forum|2 years ago
June 6, 2023
1 reply
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Has anyone experienced an error message? The PDF file auto-quit/ close after I press "Dismiss". I also reinstalled it many times with a different internet connection as well.

General troubleshooting

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Correct answer AkanchhaS8194121

Hi @Ink29705985j8rl

Thanks for sharing the screenshot.

Do you experience this issue with a specific file or multiple?

Also, try to repair the installation from the help menu (Win Only) and see if that works. Open Acrobat>Help>Repair Installation.
Please try to reset the Acrobat preferences as described here https://community.adobe.com/t5/acrobat-discussions/how-to-reset-acrobat-preference-settings-to-defau.
Navigate to Acrobat>Edit>Preferences>Security (Enhanced)>disable "Protected Mode at Start-up", "Protected View" and "Enhanced Security">OK>close and reopen Acrobat [Windows only]

When nothing works, Run this cleaner tool to remove the existing installer and application’s file traces:

https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html

Download the Acrobat installer from here:

https://helpx.adobe.com/acrobat/kb/acrobat-dc-downloads.html

Thanks,

Akanchha

AkanchhaS8194121Correct answer

Legend

Hi @Ink29705985j8rl

Thanks for sharing the screenshot.

Do you experience this issue with a specific file or multiple?

Also, try to repair the installation from the help menu (Win Only) and see if that works. Open Acrobat>Help>Repair Installation.
Please try to reset the Acrobat preferences as described here https://community.adobe.com/t5/acrobat-discussions/how-to-reset-acrobat-preference-settings-to-defau.
Navigate to Acrobat>Edit>Preferences>Security (Enhanced)>disable "Protected Mode at Start-up", "Protected View" and "Enhanced Security">OK>close and reopen Acrobat [Windows only]

When nothing works, Run this cleaner tool to remove the existing installer and application’s file traces:

https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html

Download the Acrobat installer from here:

https://helpx.adobe.com/acrobat/kb/acrobat-dc-downloads.html

Thanks,

Akanchha

I

Ink29705985j8rlAuthor

Participant

Hi Akanchha,

I use the cleaner, follow by manual install and try to install using the creative cloud, still doesn't work =(

What should I do?

AkanchhaS8194121

Legend

Sorry to hear that it still didn't work and you continue to receive the same error message.

You did install the application through the CC desktop app. However, I shared a link for the direct download link for Acrobat. Just once again uninstall it> Close cc desktop app> Document the setup from here https://helpx.adobe.com/acrobat/kb/acrobat-dc-downloads.html

If nothing works, then

Please collect the Adobe CC logs https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html share them by uploading them to cloud storage (any)

Procmon Logs: [Windows only]

https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/acromonitor.html

~Akanchha

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