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RSJ State of Ohio
RSJ State of Ohio
Participant
March 3, 2026
質問

a few users open their Adobe Pro 25 version 25.001.2019 and they see a "punch hole" like 1 pixel icon on their screen which must me manipulated to open to regular or maximized size. Cause and solution?

  • March 3, 2026
  • 返信数 1.
  • 51 ビュー

Not unlike an app running off screen in a way but it is not off screen.  It is on one of their monitors just extremely small about 1 pixel in size and only looks like a ‘dot’ or perhaps a ‘hole punch’ icon.  If you click on it,  it closes.  You cannot manipulate it easy enough to maximize the icon and there is no rhyme or reason for it to open this way.  Nothing the user seems to have done other than launch Adobe Pro.

    返信数 1

    AnandSri
    AnandSri
    Legend
    March 4, 2026

    Hello ​@RSJ State of Ohio 

     

    I hope you are doing well, and thanks for reaching out.

     

    Could you please share more details about the issue? Are you using the Acrobat desktop version app or a mobile app? Could you please share a screenshot of the window you get? What is the version of the OS installed? 

    What version of Acrobat is installed? The latest build of the app is: 25.001.21265. Planned update. Mar 02, 2026. Check for any pending updates from the Menu > Help > Check for Updates. Install the updates, restart the app and the machine, and try again.

     

    We’re here to help, just need more information.

    Regards,

    Anand Sri.

    RSJ State of Ohio
    RSJ State of Ohio作成者
    Participant
    March 5, 2026

    Adobe Pro 25.001.2019 64 bit win 11 desktop app.  Adobe already knows about the issue - just can’t seem to provide any useful information.   See the article already in Adobe community - PDF file opens minimized and can’t maximize | Community

    This just happens occasionally when someone starts up Adobe.  It is not running off screen needing to be moved back - it just opens up as a minimal 1 pixel icon that end users quickly get frustrated with trying to figure out why and how to fix.

     

    AnandSri
    AnandSri
    Legend
    March 5, 2026

    Hello ​@RSJ State of Ohio 

     

    Thank you for the details. Please install the latest build of Acrobat released on Mar 02, 2026: 25.001.21265. Planned update. 

    Also, the thread you shared is an old thread. 

    As a testing workaround, please delete this registry entry.

    Note: Before making changes to the registry entries, please take a backup of the current registry and save it locally. Also, close all the Adobe apps before making any changes. To take a registry backup, check this article: https://support.microsoft.com/en-gb/topic/how-to-back-up-and-restore-the-registry-in-windows-855140ad-e318-2a13-2829-d428a2ab0692

    • Press Windows key + R

    • Type: regedit.exe

    • Press Enter > If prompted by UAC, click Yes.

    • Make changes to the registry. 

    • Go to the location "HKEY_CURRENT_USER\Software\Adobe\Adobe Acrobat\DC\SDI"

    • Delete the SDI folder.

    Note: Ensure you are deleting the mentioned registry entry only.

     

    Let us know how it goes.

    Regards,

    Anand Sri.

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