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alistairg39330077
Known Participant
September 9, 2025
Question

Acrobat and Signatures: "This image file is corrupt"

  • September 9, 2025
  • 22 replies
  • 4207 views

Hi all. I'm trying to sign a document on behalf of a colleague. When I upload their signature via "FILL AND SIGN YOURSELF" as a .jpg or .png I get "This image file is corrupt" in a red box. In attempting to do this I've now removed my own signature, and when I re-up that file, I get the same message. So it is clearly not the image files. Tried rebooting the computer (MacBook Pro) and I have also tried moving the files to my desktop... no dice. What is going on here please?!

    22 replies

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    marie_1404
    Participating Frequently
    September 11, 2025

    Having exact same problem since MAC updated OS ... all my e-sigs say corrupt but am able to open in other applications so they are not corrupt.  Just won't upload on Adobe so I can insert into docs ... everything was working fine before the OS update.  Have rebooted, have reinstalled Adobe - nothing happening!  We use this feature A LOT - I need to fix pls!

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      marie_1404
      Participating Frequently
      October 10, 2025

      Hello again - anything to report pls?!  The other thing I've noticed is when I try to share a pdf I get a blank screen ... Adobe certainly doing some weird stuff just lately!

      M
      marie_1404
      Participating Frequently
      October 17, 2025

      Update - I have just been given a new computer at work with Sequoia 15.7.1 and the fill & sign is now working and the share via email has come back too!

      A
      alistairg39330077Author
      Known Participant
      September 9, 2025

      Mac OS Sequoia version 15.6.1

        Meenakshi Negi
        Community Manager
        Meenakshi NegiCommunity Manager
        Community Manager
        September 9, 2025

        Hi alistairg39330077,

         

        Thank you for reaching out, and sorry about the trouble caused.

         

        As mentioned, you get the error when using the image option to add a signature. Please let us know if the error appears even when you try to use a different image file than the one you are trying to add. If you have not already checked, please check and confirm. If the new image is added without any issues, that means there is an issue with the previous image file.

        Please share a screenshot of the error message you received. Also, let us know if you use the Acrobat desktop application to add the signature or Acrobat Sign.

         

        Let us know if you need any help.

         

        Thanks,

        Meenakshi

         

        A
        alistairg39330077Author
        Known Participant
        September 9, 2025

        Hi Meenakshi, thanks for your response. The screen shot is shared above, and yes I have tried different images in different file formats, from differing hard drive locations!

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