Acrobat DC freezes when filling out form

Forum|Forum|3 years ago
October 4, 2022
4 replies
11767 views

I am using Adobe Acrobat DC Version 2022.002.20212 on Windows 11 Build 25211.1001

When I open any PDF and attempt to enter text into a text field or sign, the entire program freezes. Moving the window results in multiple copies of the same window overlapping each other, completely unresponsive. It does this with every PDF I've tried, including ones that work fine on other PCs. I have updated acrobat to the latest version available to me.

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Correct answer BipinYadavPhotography

Hi,

In Windows 11 by performing these steps solves the problem.

I tested with pdf files and they works fine now.

Please try to turn off the protected mode for testing (Win Only). Go to Edit > Preferences > Enhanced Security > Uncheck 'Enable Protected mode at startup' Turn off the Protected mode and uncheck 'Enhanced Security' > Click OK and reboot the computer once.

B

BipinYadavPhotography

Participant

I am also having same issue when I type in form it freezes and starts make multiple windows of form. I tried many pdf files and it happens with all. I am using latest version of adobe acrobat and windows 11. But when i tried it in my friends laptop it works fine and he is using windows 10. I think its probably problem with windows 11.

Amal.

Community Manager

Hi @BipinYadavPhotography

We are sorry to hear that. If the file is stored on a shared network/drive, please download it to your computer locally and then try again and check.

Would you mind sharing the sample PDF file so we can check it on our end. Also, a small video recording of the steps and the issue would be very helpful.

Please try to turn off the protected mode for testing (Win Only). Go to Edit > Preferences > Enhanced Security > Uncheck 'Enable Protected mode at startup' Turn off the Protected mode and uncheck 'Enhanced Security' > Click OK and reboot the computer once.
Note: Please turn on the security after testing to avoid any security risk.

Please try to reset the Acrobat preferences as described here https://community.adobe.com/t5/acrobat-discussions/how-to-reset-acrobat-preference-settings-to-default/td-p/4792082

You may also try to create a new test user profile with full admin rights in Windows and try using the application there and check.

Regards

Amal

B

BipinYadavPhotography

Participant

Hi Amal,

All the files are on laptop itself. It happens with every pdf I used. Canada Federal tax form, imm5257e form of ircc and other pdf files.

J

Jakub_H

Participating Frequently

I am having the same problem, in Adobe Acrobat Reader 2022.003.20282. The program is working fine, until I click into a form field I want to fill. Then the window freezes. I can interact with other UI elements, like the top menu bar, left and right panes, but the area with the PDF itself is totally unresponsive. I should also metion, that the PDF is digitally signed, and has signature fields for other digital signatures. Unfortutately I am unable to share the PDF file.