Acrobat DC freezing or "not responding"

Hello,

Adobe do we have an estimated time for a fix?  Looks like this problem has been going on for over 2 years. I have deployed Adobe DC for my company over 100 PC's.  You can guess that my clients are not very happy especially my accounting team who just went paperless.

What can we do to help you figure out how to resolve the problem?

This is seriously becoming complete insanity..  Ever since CC came out..  I endlessly hear people at work "G-D darn it this damn ADOBE freezing up on me constantly"..   Some with windows 10, some with 7, some with 2 monitors, some with a single monitor.. The details honestly matter not, because it's the software..

Much less, Illustrator and Photoshop lagging on me immediately from install..  Never have I experienced such low quality software bogging down my machine, from Adobe, for the highest cost ever..

Seriously, we're years down the road on this issue and Adobe is still asking for everyone's data dumps..  This is getting embarrassing..   I have employees yelling, "You and your stupid ADOBE crap Ryan" at the office..

It's all going downhill and nobody seems to be able to fix any of it..  Endless threads full of garbage and jargon, NEVER a SOLUTION..  What is THE DANG DEAL ADOBE??!!

Acrobat DC

Illustrator & Photoshop CC

bogging my 16g memory computer down like it's 2001 with 500mb of ram..

DUDES?!!  WTF?!!

Same issue here just started after I installed the latest update on 1 December 2017.  Running WIndows 7x64 Home Premium SP1 and it keeps freezing every 1-2 minutes at most. 

Hard to believe that Adobe wants to fix it and hasn't in two years. Have tried reinstall, have tried renaming distribution folders.

What would be lovely would be a turn off the junk fature.

With the latest release of Acrobat on 14th Nov. 2017, this issue has been addressed.

To get the latest product update, within the product, click on the menu Help-> Check for updates.

Hey guys, I've been troubleshooting this issue for a bit and have some ideas that you might try.

* Edit > Preferences > Documents > Lower the number of documents in the recent list to 5 or 10 or even 0 if you don't use that list

* Edit > Preferences > Security (Enhanced) > Uncheck "Enable Protected Mode at Startup"

* Edit > Preferences > Security (Enhanced) > Uncheck "Enable Enhanced Security"

* Edit > Preferences > Security (Enhanced) > Set Protected View to "Off"

* Edit > Preferences > Security (Enhanced) > Uncheck "Automatically trust sites from my Win OS security zones"

If you are using Adobe Acrobate and not reader:

* Right-click the taskbar > Open Task Manager > End Process for Acrotray.exe and Acrodist.exe if present

Hope this helps!!

Original report: After installing the trial of Adobe Acrobat Pro DC and it froze every single time the application was opened; I got maybe 5seconds before it locked up completely. I'm on a very recent build both PC and Windows 10, top specs 7700K, 16GB DDR4 Ram, SSD, NVidia 1080, etc etc...

Update to this: It seems to behave like the above more-so immediately after install, until background processes for Adobe Acrobat Pro DC have settled themselves down (give it some time, perhaps an hour), and then doesn't freeze as frequently.

Can anyone comment on this, regarding current build 30/08/2017 downloaded directly via adobe.com, to trial?

Do you find the that background processes for Acrobat Pro DC, cause it to crash? Is that a fair assessment?
Could it be the licensing suite?

Another thing is that it initially said I have 7days to trial but then inside the program it says I have 30days to trial.
So, maybe it is a conflict with the licensing suite as part of the background Adobe processes? - not sure

Thanks,

Aaron

After messing with this for a while (I finally decided it would get fixed or uninstalled), and trying several of the suggestions - I finally did uninstall thinking I would go back to an earlier version. At the last minute I decided to try a reinstall, and viola - it works fine now!

Windows 7 Professional, 64bit running the standard Reader DC. This is on a laptop that I add a second display to when at home (and trying to use the printer), which may have been a factor (ran the installer with the second display attached). I also have a large number of fonts installed (for Photoshop/Illustrator, etc). It would open and run okay, hanging occasionally - but when I tried to print it would freeze completely.

I did right-click on the installer this time, and selected to "Run as administrator", which seems to solve many registry issues with certain installers, so maybe that was the trick. I'll report back if things begin to degrade again.

Went through many of the same hoops everyone else has.  I see this is a 2 year issue. We have DC and I did a clean uninstall for 3 users that use PDFs with form fields.  Everyone was initially happy with the reinstall.  Fast forward 3 weeks later and we're back in the same boat.  I am eager to see what the registry looks like for these users.

I don't know if this could be related, but the following resolved similar "Not Responding" issues for me (when Opening or Closing PDFs.)  In Win7 x64, I use Acrobat 9x & Reader XI, and neither had any performance issues until I opened a very large PDF (NJ Transit light rail map.)  It took forever to load AND close in Acrobat, so I tried using Reader XI instead - same issue.  However, now ALL PDFs were slow to open & close, no matter how small & simple they might be - for BOTH Acrobat & Reader.

After web-researching, and trying the various fixes, I hadn't made any progress, so I decided to compare the User Registry settings between my previous backup & current problem environment. As it turned out, there were nearly 30,000 superfluous new entries under

[HKCU\Software\Adobe\Acrobat Reader\11.0\RememberedViews] (Acrobat has a similar structure as Reader for RememberedViews)

Under this registry key branch there were 15 "categories", and category 9 had the superfluous entries (2 branches named cocgStates had 14,623 entries each.)  For both Acrobat & Reader, I removed the superfluous entries under those 2 branches (to match my previous backup's registry), and both Acrobat & Reader were back to zippy performance.

So in conclusion, something from opening a large & flawed PDF caused tons of useless registry entries under the User settings RememberedViews key, slowing the subsequent Opening & Closing of any PDFs to a "Not Responding"-delay crawl - for BOTH Acrobat 9x & Reader XI.

Add my PC to the list. I started to have issues a couple of weeks ago. I trashed prefs, removed the Apps and then reinstalled (in my case it is also happening with InDesign). Initially the PDF or ID file will open fine then wait a couple of minutes and then anything you try to do causes long pauses of application not responding errors. Even if I try to scroll or zoom or nudge an object (ID). Ultimately making Acobat DC and InDesign unusable. Should I send my dump files too?