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scott7118
scott7118
Participating Frequently
April 21, 2015
Question

Acrobat DC freezing or "not responding"

  • April 21, 2015
  • 58 replies
  • 185294 views

I recently installed Acrobat DC.  I previously used Foxit Phantom.  Now when I am in "My Computer" and I either mouse-over or try to open a PDF file, it freezes for about 10 seconds and says "not responding" at the top.  It always works again after the 7-10 seconds.  Very annoying.  This never happened when using Foxit.  Has anyone else had this problem?  How do I fix it? 

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58 replies

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A
Anonymous
August 21, 2016

I'm having a similar issue. Using Windows 10, brand new laptop, and new installation. However, there is never a freezing or error message. Simply does not open the PDF document. The only resolution I've found is to uninstall and reinstall which I have done 3 times in the last month (and 5 times last month). Works okay for a few days and then stops again. At this point I'm wondering if I just need to switch to another PDF Reader.

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frankg0927
Participant
August 21, 2016

Having same problem. Using Windows 9. I did uninstall & reinstall Acrobat DC ( 4x )& yes, it does work well for a while, only to have same problem again. Adobe NEEDS to fixes this.

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djbillyd1
Participating Frequently
August 21, 2016

Windows 9?

sherrysp
sherrysp
Participant
July 5, 2016

I am having a similar issue. I created a fillable questionnaire/form and wanted to distribute it. I tried using email then a local folder on our server. Both attempts resulted in the adobe DC not responding message. We are trying to test this out but if I can't get it to the folks then we are stuck with a form we cannot use!

O
OZZY-PB
Participant
July 25, 2016

Thank you Knote,

Does this Regedit fix work with Adobe DC as well? I have given up on trying to contact Adobe about this sort of issue. When I called their support you get someone on the phone from another country, and it is hard to hear them, and understand what they are asking. Love how American companies outsource. SMH.

I am going to give your regedit fix a try. I had two end user's who had issue with Adobe Reader Freezing/Not responding during the saving process of a document.

I tried the Adobe Acro Cleaner, that didn't work.

Uninstalled Adobe Reader DC from Programs and Features-that didn't work

Reinstalled the Offline Installer of Adobe DC, yeah that failed too.

The only fix that actually worked and I hate to say it. I had to reimage the PC for the user. Yeah I could have created a new Windows Profile, but why? Just easier to re-image.

Now that I know that there is a registry fix, I will give this a shot next time.

Adobe really need to find a fix for this and get their acts together. Not happy with their products!

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Anonymous
May 18, 2016

Can anyone recommend an alternative to Adobe PDF reader? I continue to have the issues with frozen screen and Not Responding messages. However if I way for a full 2 minutes after opening a document everything works find.

And I have checked for updates and mine is the latest version.

S
stephenc63574721
Participating Frequently
May 10, 2016

I'm having the same issue on an hourly basis with Adobe Acrobat DC on Windows 7 64 bit. Very frustrating. I can't believe they haven't fixed this. It's no small issue.

malcolmr62029633
malcolmr62029633
Participant
May 10, 2016

Ive stopped using it and downloaded a working version of PDF reader akin to

adobe. All my work documents are PDF based so its a no brainer to switch to a

product that works, it has surprised me that ADOBE have not taken a more

responsible stance for all its customers.

BR

On 10 May 2016 at 20:49 stephenc63574721 <forums_noreply@adobe.com>

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djbillyd1
Participating Frequently
April 19, 2016

My problem is that it allows me to work up to a point, then just like clock work, it freezes. And it NEVER comes back. I was doing my taxes, and had to download the forms and fill them in by hand. This program/app is useless!

illi4_a
illi4_a
Participant
April 7, 2016

Same thing for me - I experience a lot of freezes. This is very annoying especially considering that other Acrobat versions always have been working perfectly.

malcolmr62029633
malcolmr62029633
Participant
April 4, 2016

i get the same, except it happens on every pdf doc that i open or try to make any comment/change etc. more than annoying as my previous version worked fine + my translator no longer works with this update....GGGRRRRRrrrr

G
glwave
Participant
March 21, 2016

I have switched to Acrobat Reader DC few days ago, but it continuously crashes and is almost unusable on my Windows 8 pc.


The solution suggested below has no effect.


https://forums.adobe.com/thread/1823872


If no update is released I'm forced to downgrade to a previous version.

M
MarkAveling
Participating Frequently
February 29, 2016

OK folks, I have just been informed by Adobe support that the software used on your PC is not supported because it it is free ware. So this issue is not going away very quickly.

I also asked if I could cancel my subscription and get my money back,  this is not available after 14 days.

So I guess that we are all stuck with it until they decide to fix it. That all said, I am not sure that I would recommend DC to any colleges or if I would subscribe again. Does anyone know if the subscription rolls over automatically to another year, if that makes sense?

    AshuMittal9644438
    Adobe Employee
    AshuMittal9644438
    Adobe Employee
    February 29, 2016

    Hi all,

    We are looking into this issue on priority with the help of the crash logs submitted so far. We will keep you posted with the progress, as well as ETA for resolution.

    Thanks,

    Ashu Mittal

    Sr. Program Manager, Acrobat

    ch1ch
    ch1ch
    Participant
    March 3, 2016

    Hi Ashu,

    Do we have an ETA as yet for this?  We are having the same issues and are in the process of trying other products as it is just too damaging to our business with continuing freezes and non responsiveness.

    Have others had success?

    Thanks
    Danny

    M
    MarkAveling
    Participating Frequently
    February 29, 2016

    OK this is getting ridiculous! I just lost 2 hours work because this thing crashed!! I cannot believe that Adobe are letting this continue, I feel like rolling back, is this possible?

    M
    MarkAveling
    Participating Frequently
    February 29, 2016

    Can someone from Adobe make contact please, I would like to arrange to roll back to an earlier version of Reader and to have my money refunded.

    Thank you

    Mark

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