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scott7118
Participating Frequently
April 21, 2015
Question

Acrobat DC freezing or "not responding"

  • April 21, 2015
  • 58 replies
  • 185292 views

I recently installed Acrobat DC.  I previously used Foxit Phantom.  Now when I am in "My Computer" and I either mouse-over or try to open a PDF file, it freezes for about 10 seconds and says "not responding" at the top.  It always works again after the 7-10 seconds.  Very annoying.  This never happened when using Foxit.  Has anyone else had this problem?  How do I fix it? 

This topic has been closed for replies.

58 replies

Participating Frequently
February 7, 2017

Tried something yesterday that seems to have helped ALOT.  Under Preferences & Adobe Online Services I unchecked Sync Settings\Sync preferences across devices and document services. The program is MUCH better now especially on large drawings.

I don't know if this is THE solution, but it's made Adobe Acrobat Standard DC much faster and better for us. I got suspicious that it was trying to reach out to the Internet or something. We seemed to have the biggest problems with large drawing files (we're architects).

Give it a try. Good luck.

Adobe Employee
April 12, 2017

stephenc63574721​ Hi Stephen,

Can you please share the following info with us so that we can debug why the issue is happening when SYNC setting on:-

1. Which build of Acrobat are you using? You can check so by  launching Acrobat -> Go to Help Menu -> Pressing “About Adobe Acrobat Standard DC”

2. You said that the problem is with large drawing  files. Would it be possible for you to share one such file with us on which you are seeing the issue?

Thanks,

Varun

Participant
April 14, 2017

I, too, am finding Reader practically unusable.  I've already tried to uninstall and reinstall.  I'm using mac Sierra 10.12.3.  I have to constantly close an re-open Reader.  It only works for a few minutes before it freezes.

rebeccab83064811
Participant
February 2, 2017

I am having the same problem when trying to insert or merge files.  We are running Adobe Acrobat Pro DC version 2015.023.20056 on a Windows 7 network machine.  I've tried uninstalling and reinstalling.  I've run the repair installation tool and checked for updates (none).  I've turned off tabs and tried running Adobe with absolutely nothing else open...still the program either stops responding or I eventually get an "out of memory" error message before it shut itself down.  HELP.  The whole reason that my company got this subscription for me was so I could merge and manipulate pdf documents in an attempt to reduce paper usage.  Right now all I'm doing is spending my time trying to troubleshoot Adobe and attempting to find workarounds.  It's actually taking 3 times as long to work each file than it did using paper copies.

Participating Frequently
January 10, 2017

We're having the same issues on all of our computers (either Windows 7 or Windows 10) with Adobe Acrobat DC. It hangs "not responding" so much that the program is almost unusable. We've tried the suggestions and they don't make any difference.

I can't believe Adobe has this type of issues with a flagship product. Something is seriously wrong with DC.

What over PDF viewing and editing programs (not made by Adobe) would anyone suggest. We've tried Soda PDF 8 and we're too impressed. It was good for printing, but lacked the necessary zooming and annotation tools.

Thanks.

AshuMittal9644438
Adobe Employee
Adobe Employee
January 12, 2017

Hi stephenc63574721

Could you please share the Acrobat DC version you are on? Please share a screenshot of Help > About Acrobat Pro DC.

Thanks,

-ashu

Participating Frequently
January 12, 2017

Sincerely,

Stephen

Moderator: I took out your personal credentials, too dangerous on a public forum

Known Participant
December 31, 2016

Like all of Adobe's recent products, I'm finding that Acrobat is extremely slow. I've tried all of the listed solutions, but to no avail. I'm on Windows 7. I'm getting really frustrated with the whole CC product. Everything seems to be so slow as to be unusable.

TheLithiumKid
Known Participant
November 30, 2016

Ya, we are experiencing this today. with all the updates installed its still an issue.

i have a feeling that its down to some of the files the users are working on, as it definitely affects some files, and not others.

in our case, its when we go to use the measurement tool in adobe reader pro.

none of the fixes suggested resolve the issue. pretty shoddy by adobe in fairness.

happening on both win 7 and 8.1 machines.

Participant
November 11, 2016

Anything yet on fixing this issue?

I am a Windows 7 Enterprise Service Pack 1 64 bit computer using Acrobat Reader DC 15.020.20042.

Reader often locks up on me, usually when I go to print. 

It doesn't look like there has been any clear fix yet.  I do believe that the issue is part of the "Going out to the cloud" aspect of it.

Would signing out of the Adobe Online Service account fix it?

Participant
November 24, 2016

Hi, constantly "not responding", driving me crazy! Running windows 7 proffesional, on a New HP Pro, and it´s NOT an option to change any windows version as this is a coporate machine!

I use the reader to read pdf as the pro crsches, BUT I behind schedule to edit and create files!!!

Are Adobe sleeping??

This thread is OLD?

Not happy me are, ish

October 10, 2016

I had the same problem. Removing the tabbed interface seems to have fixed it.

joaopauloooo
Participant
September 29, 2016

I tried the 2 solutions, disabled the Protected Mode at startup and creating folder and keys in the regedit.

None of them worked for me.

The only solution that actually worked was deleting almost 4200 fonts I had installed on my PC.

megsgarg
Participant
September 7, 2016

Same problem and it wastes so much time..For every document I have to force quit and open it again or else it freezes. So annoying. Did an update as well still no fix of this issue. In fact, it got worse.

Any way to solve it?

Participant
September 1, 2016

THIS IS INSANE!

Has anyone at Adobe fixed tho issue yet?!?

I am on MacBook Pro, and all I see is talk about what to do on a PC and .exe files, none of which solve the issue on a Mac! I never had one issue, until a few weeks ago. I have CC, using Acrobat DC. It was fine. A few weeks ago it started not launching and not opening files. It is NOT the files. And every day now I work, next day it will not work, I have to uninstall, reinstall, and then get a day of work if I am lucky.

WHAT THE HECK HAPPENED, WHEN IT WAS FINE AND I MADE NO CHANGES TO ANYTHING?!? We all paid a lot of money for a program to have to troubleshoot every day. Any insight?

Adobe Employee
September 2, 2016

Hi Kristin,

Can you please do the following steps which would help us to debug the issue:-

      1.  Make sure Acrobat is closed in Activity Monitor.

      

      2. Launch Terminal and type the command:  “sudo sample Acrobat 30  –wait”  .  Enter the password if prompted to. A message                  will now be shown on terminal “Waiting for Acrobat to appear”

      

      3. Now launch Acrobat (as per your issue it wouldn’t show anything on screen)

       

      4. Wait for around 1 minute

     

      5. Quit Acrobat

    

      6. Now data for Acrobat will be shown in the terminal window. Please copy this entire data in a text file and send it to me on mail              (vvinayak@adobe.com) .

Participant
September 9, 2016

What password does it want? It won't take anything and now of course, three attempts! I tried my CC passwords, and my computer passwords?