Acrobat DC vanishes with every function

Question

Up until last week I never had a problem with Acrobat. Now no matter what I do, it will open a file, but if I try and print it just vanishes. It does this for everything apart from Repair Installation or Updates and it doesn't matter if I run as administrator. I'm using Windows 10. It also looks like the function icons are there, but I am sure the text that is supposed to be next to them are missing. I can print PDFs through Edge so I know the printers aren't the issue. I'm just really at a loss what to try next.

Thanks

Meenakshi_Negi · Answer

Hi there!

Thank you for reaching out and sorry about the trouble.

As I understand, the application closes every time when you try to print the PDF. Is that correct?

If yes, please try once the troubleshooting steps provided in the folllowing help document: https://helpx.adobe.com/in/acrobat/kb/acrobat-dc-crashes-on-windows-os.html

Also, try resetting the application preferences using the steps suggested here: https://community.adobe.com/t5/acrobat/how-to-reset-acrobat-preference-settings-to-default/td-p/4792082?page=1

If that doesn't work, please share the application and OS version with us. You may check the application version using the steps suggested here: https://helpx.adobe.com/acrobat/kb/identify-product-version.html

Check if the issue occurs only when you try to print the PDF or with the some other workflow too. Also, if it happens with a particular PDF or with other files as well.

Let us know if the issue still persists.

Regards,

Meenakshi

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