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S
Salam26554820umf0
Participant
May 30, 2023

Same issue, since today ...please fix 

Amal.
Community Manager
Amal.Community Manager
Community Manager
May 30, 2023

Hi @Salam26554820umf0 

 

Hope you are doing well and sorry to hear that

Is this an issue with a particular PDF file or with all the PDFs? Please try with a different PDF file and check.

What is the version of the Acrobat DC and the OS you are using? To check the version go to Help > About Acrobat and make sure you have the recent version (may Release) 23.01.2017X installed. Go to Help > Check for updates and reboot the computer once.

Also try to repair the installation from the help menu (Win Only) and see if that works.

Please try to reset the Acrobat preferences as described here https://community.adobe.com/t5/acrobat-discussions/how-to-reset-acrobat-preference-settings-to-default/td-p/4792082

You may also try to sign the pdf file online here https://acrobat.adobe.com/link/tools/?group=group-sign and see if that works for you.

 

 

Regards
Amal

S
Salam26554820umf0
Participant
May 31, 2023

Hi Amal,

 

We have tried everything, repair installation, uninstall and reinstall, we tried acrobat removal tool and reinstall after. Acrobat Version 2023.001.20174 64bit.

 

Fresh windows install and brand new laptop with windows 11 Pro. Signature not working all, icon do not exsisit nor functinality, we are not new users with adobe acrobat.

 

 

 

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