Inspiring

Answered

Acrobat Pro 2023 Extremely Slow Redraw and Page navigation

Forum|Forum|2 years ago
October 16, 2023
23 replies
63513 views

Hi Adobe,

I don't know what happened with Acrobat Pro 2023, but its a nightmare of slow redraw and unusable page scrolling. If I open anything mildly hi-res (300pdi and up) at a larger format A2, A1 etc. its almost impossible to zoom in to a large detail or move about the page. This did not happen on the previous version that I was using Acrobat Pro 2020. What has happened? I need this program to be able to check large format jobs for print, currently it's unusable. I have to force quite after I do one zoom or it will beach ball for an eternity trying to redraw the image.

I'm on a Macbook Pro M1 Max, 64GB Ram, 1TB HD with plenty of space. Ventura 13.6.

Adobe Creative Cloud gives me no way to revert back to an older usable version. Please advise how I can select an older versionto install, as I cannot do my job with this program as it is. Please Help!

Many thanks,

GG.

Correct answer timlee7

Very pleased turning off these options has solved the issue of redwaring when zooming in. this is in OSX 12.5 Monterey. Acrobat 24. 2015 27" iMac. Is odd as I had tried turing off the whole smoothing which ad not helped. But turning off the individual checkboxes has. I did find turing them on again caused the issue to return. Thank you.

D

DC Tyler28282118mwer

Participating Frequently

wow, a full year. time flies huh? adobe doesn't care one single bit about the functionality of their software. I see they're adding AI to acrobat I'm sure that will only exacerbate every existing issue and add about 500 more bugs and kill the performance further. Hi adobe employees!! If any of you see this please know that your presence here is totally useless and has not been helpful in the slightest, at any point on this journey!! I 'm sure your fingers got tired copy and pasting the response asking for users to collect and send data for review

[abuse removed by moderator]

M

marekk85111044

Participant

Absolutely agree! Babylonian tower of AI begins to fall.

defaultjvx08z9hi57e

Participant

I have tried all the fixes mentioned in this thread. It's September 2024 and this is still a problem.

M

metaturnal

Participant

April 2024, Adobe Acrobat is still unuseable.
The PDF I am viewing is mere 25MB large and every time I scroll on the same page mind you, the page becomes white while loading.
I don't understand why viewing a simple PDF seems to be too much too handle for this program.

I work with programs that open files sometimes more than 1 GB large and allowing me to view them without lag, so how is a PDF too much?

Amal.

Community Manager

Hi @metaturnal

Our engineering team has collected the samples at our end and it was showing that the rendering thread was on waiting state and to fix that we need some infra level change. Can you please collect the samples while this issue is happening to see if the issue occurrs because of the same reason or not?

Steps to collect Sample of a process:

Open Terminal
Run Command: sample <pid of Acrobat> >> ~/sample.txt
It will generate sample.txt in root folder - share that file via any cloud storage of your choice.

<pid of Acrobat> is a placeholder for the process id of Acrobat.

You can run this command instead if you ares using Acrobat & find difficulties in finding PID of Acrobat:

sample AdobeAcrobat >> ~/Sample.txt

Root folder is /Users/<username> folder.

Please share the requested, at earliest so we can isolate the issue for the fix.

~Amal

6

61parker

Participant

I've had it with Acrobat! Each version get's worse than the last!

On my home machine recently I could swear Acrobat updated on it's own without an approval from me. I am now at Build: 24.2.20687.0 which is completely laughable in terms of zooming and screen redraw. At some zoom levels it seems to be ok but then the very next step up, the screen just flashes the same screen with missing blocks of the image over an over and over without EVER resolving (see attached) WHY? Keyboard shorcuts and menus are slow or unresponsive. The program crashes ALL the time. My company controls the upgrades on my work machine and version 2023 is only slightly better but still a very, very bad peice of software.

I see SO many frustrated posts here and the same lame, inefective BS responses from Adobe! It's Bull____! WE PAY ALLOT OF MONEY TO ADOBE AND GET ABSOLUTELY CRAP SOFTWARE IN RETURN. THE PROBLEM IS THAT ADOBE HAS A MONOPOLY AND DOESN'T HAVE TO CARE.

Acrobat_Is_Ridiculous.zip

D

Dennis240915341igm

Participant

The following helped with acrobat slowness on my Mac Studio M1 Max
go to Adobe Acrobat > Preferences > Page Display > Rendering > Uncheck 'Use page cache' > Click OK and reboot the computer once.

S

stevet97996728

Participating Frequently

Not sure why this has been labelled as the 'correct answer', as unfortunately, this has not solved the issue for me on either Intel or M2 Macs.

Amal.

Community Manager

Hi there,

Our engineering team is actively working on the issue you reported. We're pleased to let you know that a fix will be included in the future release.

Thank you for your time and patience. We appreciate your understanding and will keep you informed on the progress.

~Amal

S

stevet97996728

Participating Frequently

Almost 6 months since this issue was highlighted and it's clear nothing is going to be done to rectify it. This can only be because a) Adobe don't know what the issue is (unlikely), b) Adobe don't care about fixing it (possible but unlikely), c) Adobe are gearing up to replace it completely (possible but no news) or d) Adobe know exactly what the issue is but it will cost too much to fix it (most likely).

But, whatever the truth, they'll still happily take your money for it every month.

D

defaultd6pilhb7g74z

Known Participant

Adobe is dumpping all it's resources into AI realted features.

I'm going with B they dont care!!!

I'm sure they will roll out a completly new Acrobat Pro with bells and whistles we dont want or care about (AI)

I just want a stable platform where I can view high resolution images and make eidits using the PitStop plug-in.

Is that too much to ask for? Were all paying for a defective product! How about a credit Adobe??

If we dont meet our customers expectations we issue a credit or reprint. You can clearly see they dont care.

N

Neal24568967f7h1

Participant

Yup. Product is garbage and frustrating to use. Hangs up all the time. Not like you guys have been doing this forever. Do better.

Mike_H_Brooklyn

Participating Frequently

Hey everybody, I think I might have found an actual fix. I'm attaching a screengrab of the preferences panel. I unchecked "Smooth line art" and "Smooth images" in the Page Display preferences and all the issue seems to have cleared up. WAIT, it gets weirder... So, I wanted to see what the image quality difference is with those turned on, so I turned them back on, restarted Acrobat, and the issue is still gone. I'm openeing every PDF I can find that should trigger the issue but... still no lag. Why it would simply need those preferences toggled off and on is anybody's guess but I haven't found a PDF that triggers the lag so far, and I'm trying known offenders as well as new ones with big images (it really does not apper to be a cahing thing). Anyway, hope it works for you as well and let me know either way. Have a great day everybody!

J

J. M. S.

Inspiring

There is another setting that helped me with this issue, I'm sorry I only have the German version, so you'll have to guess or translate what it is 😉

AGGorski

Participating Frequently

Word's English translation is:

For rough documents, read only currently visible pages

T

Teresa Smags

Participating Frequently

Also, bring back the ability to see the entire name of the Adobe PDF file within the tab! When I have only one tab open, I need to see what I named the file so I know that I have the right one opened. You only narrowed showing the name of the file when multiple tabs were open taking up the width of the size you have set for the app But when there's only one tab open, show me the whole file name! I feel like it used to be self adjusted so that when you only had one tab open, it showed the entire width, then, when you added another tab, open it reduced its size, but still to fit the size of the screen app. When you're working with multiple PDF files and you need to see the month name of the file opened, let's say, this is important to see!

A

ashleym60867138

Participant

I am having the same issue. No matter the size or resolution of the pdf. This is since a recent adobe update mid January 2024. Literally dasy lost trying to look at pdf files. Come on adode... fix it! Clearly this is an adobe issue.

C

Christopher35444318ccqt

Participating Frequently

Same issue. It's happening even with small files. The old versions allowed me to review and edit very large architectural drawing sets. But now it doesn't function with 1-3 one page documents open.

Amal.

Community Manager

Hi there,

We are sorry to hear that.

Rest assured, our engineering team is actively working on resolving the issue. At this moment, we don't have a specific timeline for completion.

However, please know that the fix will be incorporated into future updates.

We appreciate your patience and understanding throughout this process.

~Amal

Z

zeda2022

Inspiring

Wow, that's brand new info:
"At this moment, we don't have a specific timeline for completion."
Yes, this is completely correct and has been for many months!!!

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