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Anonymous
January 10, 2017
Answered

Acrobat Pro crashes after opening

  • January 10, 2017
  • 25 replies
  • 265349 views

I can install and open Acrobat Pro DC as a domain administrator, but as soon as I log in as a user it closes immediately after opening.  I've tried uninstalling with the cleanup tool and reinstalling, activating/deactivating it, repair install, making the user a temporary administrator, opening it under the local admin account, updated it, ran repair installation, installed all available windows updates/runtimes, Acrobat Pro DC refuses to stay open however under the user's profile.

    Correct answer Jacob230621450etm

    I reccomend calling Tech support, they walked me through getting it to work again. What he did in this case is, I had an employee having issues with Adobe Acrobat DC Pro, He went through and cleared out the local user Creds in Credential Manager. But the big change he made was to Uninstall Acrobat DC and Creative Cloud, and then downloaded creative cloud cleaner and acrocleaner to remove all the old files etc... Then went and downloaded the 32 Bit version of Acrobat DC. According to him the 32 Bit version is the stable version. It also solved another issue in our financial software, where it would error out, with the 64bit version, but worked fine with the 32 bit version. He explained it was due to them updating 64bit version frequently. 

    25 replies

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    AnandSri
    Community Manager
    AnandSriCommunity Manager
    Community Manager
    April 19, 2021

    Hi All,

     

    Hope everyone is doing good. Thanks all for your time and patience on this and for your cooperation and sorry for the trouble you had with Acrobat.

     

    Please try the solutions shared in the following articles and let us know if you are still experiencing the crash issue: 

     

     

     

     

    Regards,

    Anand Sri.

    M
    Matt Burdette
    Participant
    April 20, 2021

    Thank you! Updating the Creative Cloud Desktop app fixed the issue for me!

      D
      defaulti5sf4933xnmh
      Participant
      April 18, 2021

      Today while using my Adobe Acrobat Pro DC to view a number of pdf documents the software started shutting down after only being open a few seconds.  At one point I got a message indicating Adobe was installing an update and could not open any files during that time.  After a while it would let me open files again but they still closed after a few seconds.  I tried rebooting my computer but the issue persists so at the moment I cannot do any work using Acrobat.

       

        L
        Lois5CC4
        Participant
        April 17, 2021

        I tried to cancel my subscription, but Adobe offered 2 months free.  I accepted that.  Two days later after opening a file in Adobe, it consistenly, seconds later disappears!

         

        Sometimes I get this error message.

         

        The instruction at 0x0000000068A87934 referenced memory at 0x000000000065015F.

        The memory could not be read.

        Click OK to terminate the program.

         

        AcroMissingCompWClass: Acrobat.exe – Application Error

        I think I need help!

        Thanks.

        L
        Lois5CC4
        Participant
        April 17, 2021

        Lois5CC4  here .

        Just to add to my post above, this disappearance happens all the time with any pdf that I open.  New and old pdf's are treated the same.

        I am using Adobe pro.

        Lois

          P
          peterg76169565
          Participating Frequently
          April 18, 2021

          I am using Acrobat Pro DC on Windows 10 (the latest version of both, I believe). It has worked fine for many months, but today, whenever I open any PDF, the program automatically closes/crashes after 10-30 seconds. This seemed to start when, this morning when I clicked on a PDF, I received a message that the program was updating and to wait a few minutes. There is usually no error message (in one instance today there was a message that "the memory could not be read," but I'm not sure this is related, because every other time it simply closes).

           

          I noticed several cases of similar or identical problems previously reported in this forum, but nothing mentioned there has seemed to work for me. I've tried restarting my computer, checking for updates (it says there are none) and "repairing installation," without any luck. I also tried this -- https://helpx.adobe.com/acrobat/kb/AcrobatXIcrash.html -- but nothing seemed to change (though the 2nd DOS command listed there didn't work, so I'm not 100% sure I did it right). I'm not very technologically-minded and would be very grateful for any help.

            L
            Lang Quan5EFC
            Participant
            April 18, 2021

            i am same issue today

             

             

              J
              Judi5CB8
              Participant
              April 18, 2021

              I am also having the same problem. I have it installed on two macines but I don't seem to have that problem on the other machine.

              J
              JOSEPH5C23
              Participant
              December 22, 2020

              I had the same issues, After launching Acrobat Reader it would immediately close..

              Here's what i did:

              1 Noticed on my C:\Program Files X86 Had A different ownership for that drive. so i changed it to Admininstrators.

              2 Uninstalled ACrobat Reader.

              3 Used CCleaner to expunge temp/cache..etc..

              4 Deleted any leftover files and/or directories related to Adobe acrobat reader

              5 Rebooted Windows 10

              6 Reinstalled Adobe acrobat reader.

              And Wala or Bingo, it worked..

              A
              amysuet1983
              Participant
              November 14, 2020

              its late 2020 and suddenly my Adobe Acrobat X1Pro started closing within minutes after opening. Uninstall and reinstalled with no improvement. Renaming SLStore did zip. HOW RESOLVED (so far it works): reinstalled the Adobe Acrobate patch update. The wizard suggested that it not be reinstalled, but I "ignored" that suggestion and did it anyway. Been going through pdfs that previously closed and they are staying open. GOOD LUCK ALL.

              N
              nazirul5FAC
              Participant
              August 12, 2020

              Hi Sreid2 and everybody..i am newbie in this role...can u help me.

              what name should i rename for SLStore,SLCache and Adobe PCD..

               

              pls help me

              F
              f.papworth@bcrc.com.au
              Participant
              August 12, 2020

              I gave up. It was too expensive trying to sort out and although I hated doing what Adobe obviously wanted, I bought a new system. As its been many years since my original purchase the new version is very different and its taking me ages to work out what I used to do so easily to do with the old quite adequate system.

              The problem for software suppliers is that they get to a point where the user doesnt need any improvements so sales start to dry up. The only solution is dirty tricks like making the perfectly adequate existing system stop working. Its a real cost impost to business and so infuriating when you have paid good money for a product and the suppliers makes it stop working so you have to buy it again.

              Imagine what would happen if as a civil engineer i built a house for Shantanue Narayen, and built in a bug that would make the house collapse after 5 years... I wish!

              A
              amysuet1983
              Participant
              November 14, 2020

              Check out my solution. I agree with you and fell you frustration having bought numerous editions of AA for lots of $$$$

              F
              f.papworth@bcrc.com.au
              Participant
              April 14, 2020

              I have this problem for the first time after using Creative Suite 6 for years. I have changed nothing and this just started so clearly Adobe changed something to stop me using the software I bought. Thats really bad form as I am now spendin hours sorting out the problem just when I am in a mad rush. Companies that care so little for their customers to allow this dont deserve to be in business. 

                H
                huzefaj47605655
                Participant
                June 12, 2020

                Hey did your problem get resolved ? I have been using the same creative cloud for about 2 years but since yesterday (June 2020) it just closes itself everytime i launch it.  

                W
                William1965
                Participant
                July 13, 2020

                I have had to install version 2017 on a number of machines and only had 1 work (why it worked is beyond me). The rest behave as noted above - opens then closes. Followed suggestions here with zero results.

                 

                Anyone get this to work?

                J
                jms510
                Participant
                February 16, 2020

                This seemed to work for me for a few minutes. I launched Acrobat XI as an administrator, opened some files, and they stayed open.

                 

                Then I closed Acrobat and tried double-clicking some PDF file icons. The files wouldn't open.

                 

                Then I opened Acrobat as an admin, opened some files. Fine.

                 

                Then I tried double-clicking again. Now the files open. But, they close after a few seconds.

                 

                And when I open Acrobat as an admin and open files ... they also close after a few seconds.

                 

                Going back through the files I renamed, I now have new SLStore and SLCache files (in addition to the ones I renamed).

                 

                Any thoughts?

                 

                 

                D
                dotraining
                Participant
                March 1, 2020

                i have exactly the same issue as the last comment, driving me nuts. works for maybe one document then back to original problem. Please resolve as currently software is useless.

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                Lisa Swenkal
                Participant
                January 24, 2020

                Solved the problem in 10 seconds following this solution. Mucho thanks.

                F
                flyerifsd44975614
                Participant
                October 28, 2019

                Our issue came because there was an Adobe update waiting in the background that we didn't get notified about.  

                  A
                  ALA91303
                  Participant
                  October 29, 2019

                  How did you resolve it? I have not been able to get this desktop to work with all of the steps above

                  A
                  ALA91303
                  Participant
                  October 29, 2019

                  Nevermind I figuered it out - Acrobat Install waiting on hidden icon menu on the task bar - Ran it manually and it installed and resolved the issue. Thanks for the heads up about the pending install!!!!!

                   

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