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Eric5DCB
Participant
December 12, 2020
Question

Acrobat Pro DC frequent quit

  • December 12, 2020
  • 1 reply
  • 628 views

I am using Acrobat Pro DC latest build 20.13.20074.411690 on Mac OS Catalina 10.15.7 and it will quit for no reason a few times a week. I work on PDF documents all day long, with many tabs openned and it will suddenly ask me to save my work and then quit. It also does that sometimes when I wake the computer from sleep. This is very anoying, and is a waste of my time. Also, when I restart it, the option to re open the files from last session is often unavailable.

Is anyone having the same issue and can anyone help?

 

Thanks

 

This topic has been closed for replies.

1 reply

Amal.
Amal.
Legend
December 14, 2020

Hi Eric

 

Hope you are doing well and sorry for the trouble. As described the application is crashing randomly after you updated to the latest version 20.13.20074 on mac OS Catalina.

 

Please try to reboot the computer once and check if that helps.

 

If it still doesn't work please try to reset the preferences to default as described in the help page https://community.adobe.com/t5/acrobat/how-to-reset-acrobat-preference-settings-to-default/td-p/4792082?page=1

 

If it still doesn't work, please try to create a new test user profile with full admin rights or enable the root account in mac and try using the application there and check.

 

You may also refer to the steps provided in the help page https://helpx.adobe.com/in/x-productkb/global/troubleshoot-system-errors-freezes-mac.html

 

Regards

Amal

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Eric5DCBAuthor
Participant
December 16, 2020

Hi,

I have already tried rebooting the computer and resetting the preferences many times, as well as following the steps in the help page. The problem still returns.

So I am constantly saving every pdf document that is openned on my computer, just incase Acrobat quits again.

I will try the new test user solution, but like most people these days, I have lots of work to do and long working hours, and spending time trouble shooting a problem on a software that I pay for every year, is not my idea of time well spent!

 

Thanks.

 

Amal.
Amal.
Legend
December 17, 2020

Hi there,

 

we are sorry to hear that the issue still persists. Please try the new test user profile and let us know how it goes. If the application still crashes in the  new user profile please collect the crash logs as suggested in the help page https://helpx.adobe.com/acrobat/kb/collect-logs-crash-freeze.html and share the logs with us for further investigation.

Please upload the logs to the document cloud https://documentcloud.adobe.com/link/home/ generate the link and share that link with us.

 

Regards

Amal

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