Acrobat Pro DC not loading Sign options, perpetual loading

Hi williamp42405515,

From your snapshot it seems that you are not on the latest version of Acrobat. Could you please update to the latest version. Go to Help > Check for updates.

In case if you still encounter the issue after updating then please provide fiddler logs if possible :

• Download fiddler from: https://www.telerik.com/download/fiddler
• Run fiddler and go to ‘Tools->Options’
• In HTTPS tab, ensure the checkboxes are checked: ‘Capture HTTPs connects’ and ‘Decrypt HTTPs traffic’.
• Now let fiddler run and launch Acrobat and perform the same operation.
• Once complete do a save of data by ‘File->Save->All sessions’.
• Please share this data.

Regards,

Sandeep Grover

We are having this same issue.  We can load a signature in Acrobat Reader but not in Acrobat Pro DC with the latest patch.  All the web addresses that Sandeep mentioned are whitelisted for us.  This is an issue for multiple users in our organization!  Any help is appreciated.

Hi All,

We use the following end points in Fill & Sign –

• cloud.acrobat.com
• fillsign.acrobat.com
• files.acrobat.com
• createpdf.acrobat.com

Can you please make sure that all of these are white listed on your network.

Let me know how it goes.

Regards,

Sandeep

Hello Williamp,

We're sorry for the trouble you had with Adobe Acrobat and Fill&Sign option not loading. Please sign out from Acrobat and then reboot the machine. Sign back in with your Adobe ID and password in Acrobat and check.

Try resetting the Adobe Reader's Preferences once and reboot the machine, to reset the Preferences, refer to How to reset Acrobat Preference settings to default.

Also, repair the installation files of Adobe Reader from help>repair installation, reboot the machine after repair.

Is it possible to connect the machine to a different network environment like a guest wireless network or to a mobile hotspot?

Is Fill&Sign option is not loading on a specific PDF or with all the PDF files? What is the version of OS installed?

Try removing Acrobat using Acrobat cleaner tool Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs

Reboot the machine and install Acrobat back from Download Pro or Standard versions of Acrobat DC | Non-subscription

let us know how it goes and share your observation.

Thanks,

Anand Sri.