Re: Adobe PDF not populating in available Printers...

AnandSri · ‎Dec 12, 2025

Hello Troy49841 I hope you are doing well, and I am sorry for the trouble you had. Please ensure you have the latest version of Acrobat installed on the machine: 25.001.20997. Planned update: December 9, 2025. Check for any pending updates by navigating to Menu > Help> Check for Updates. Install the updates, restart the app and the machine, and try again. You’re trying to create a new port > Local Port and typing Documents\*.pdf . That string isn’t a valid filesystem path, so Windows throws “The system cannot find the path specified.” The Documents\*.pdf entry is meant to be selected from the “Use an existing port” dropdown, not typed as a new port. Suggestion: Devices & Printers > Add a printer > The printer that I want isn’t listed. Select 'Add a local printer or network printer with manual settings'. Select Use an existing port and pick Documents\*.pdf (Adobe PDF) from the list. (Do not create a new local port.) If Documents\*.pdf (Adobe PDF) If it does not appear in the existing ports list, install the Adobe PDF Printer driver first (section 2 below), then return and repeat these steps. Where is AdobePDF.inf on 64‑bit Acrobat? On Windows 11, the Adobe PDF Printer driver files are installed by Acrobat under the Xtras folder. The AdobePDF.inf you need should be here: C:\Program Files\Adobe\Acrobat Beta\Acrobat\Xtras\AdobePDF (In some environments, you may instead see it under C:\Program Files (x86)\Adobe\Acrobat\<version>\Acrobat\Xtras\AdobePDF\ The INF remains in Xtras\AdobePDF even on 64‑bit systems.) Add the printer with Have Disk: Add a printer > Add a local printer or network printer with manual settings. Use an existing port > pick Documents\*.pdf (Adobe PDF) . Click Have Disk… > Browse… to the Xtras\AdobePDF folder above. Select AdobePDF.inf > OK. You’ll see multiple Adobe PDF Converter entries; select the 6th one from the top (you may need to try another if Windows rejects it). Next, name it Adobe PDF and complete the process. Note that the options may differ according to your OS and environment. If AdobePDF.inf is missing entirely, if you don’t find the Xtras\AdobePDF folder (or it’s empty), Acrobat likely didn’t lay down the printer driver. Close all Adobe applications, including Acrobat. Open the Task Manager and close all Adobe-related processes. Use the Acrobat Cleaner tool to remove the installed Acrobat, restart the machine, and install Acrobat. Let us know how it goes. Thanks, Anand Sri.

AnandSri · ‎Dec 12, 2025

Hello @Enlightened_Rainbow0D44 You can upload the log files to a cloud storage, like OneDrive/Dropbox, and share the link here for download. Regards, Anand Sri.

AnandSri · ‎Dec 12, 2025

Thank you for sharing the details. I will update the product team with the new information. Regards, Anand Sri.

AnandSri · ‎Dec 12, 2025

Hello @creative explorer Yes, all the current processes will be available with the new update. I will share more information via email. Thanks, Anand Sri.

AnandSri · ‎Dec 09, 2025

Hi everyone, We're excited to announce that a new Adobe Community experience is coming this January. A little bit about the update: The new experience will be simpler to navigate, make it easier to connect with other creatives and Adobe experts, and is designed so you have a say in the evolution of the Adobe apps you use each day. In the meantime: Adobe Community will remain active. Keep using it as usual—there will be no interruption in access. In fact, you’ll notice even more Adobe Experts on deck to provide faster responses before, during, and after the update. No existing content will be lost in the update. Every single post, reply, solution, feature request, and bug report you’ve made will be transferred to the new experience. You won't need to recreate anything. Existing content will reappear in two phases. At launch, posts created on or before November 16th will be available immediately. A few weeks later, you’ll see posts created between November 17th and launch day. We’ll let you know when all this content is available, so you don’t miss a thing. We can’t wait to share what we’ve been working on. Thank you for your questions, answers, ideas, and the time you spend helping one another. Your participation shapes both the Adobe Community and the Adobe products you use each day, and we’re excited to build this next chapter with you.

AnandSri · ‎Dec 09, 2025

Hi everyone, We're excited to announce a new Adobe Community experience is coming this January. A little bit about the update: The new experience will be simpler to navigate, make it easier to connect with other creatives and Adobe experts, and will give you clearer ways to share feature ideas, enhancement requests, and bug reports—with greater visibility into their status with our product teams. In the meantime: Adobe Community will remain active. Keep using it as usual—there will be no interruption in access. In fact, you’ll notice even more Adobe Experts on deck to provide faster responses before, during, and after the update. No existing content will be lost in the update. Every single post, reply, solution, feature request, and bug report you’ve made will be transferred to the new experience. You won't need to recreate anything. Existing content will reappear in two phases. When we launch the new community, all posts created on or before November 16 will be there from day one. After launch, we’ll migrate the very latest posts (those created after November 16 up to launch day) in a follow-up phase. We’ll let you know when the final batch of content is available, so you don’t miss a thing. New posts can be created as usual in the new experience starting on launch day; this timing only affects how quickly recent pre-launch posts show up. We can’t wait for you to see what we’ve been working on! Thank you for your questions, answers, ideas, and for helping each other. Your contributions make this community stronger and help shape Adobe’s products. Here’s to building the future together.

AnandSri · ‎Dec 09, 2025

Hi everyone, We're excited to announce that a new Adobe Community experience is coming this January. A little bit about the update: The new experience will be simpler to navigate, make it easier to connect with other creatives and Adobe experts, and is designed so you have a say in the evolution of the Adobe apps you use each day. In the meantime: Adobe Community will remain active. Keep using it as usual—there will be no interruption in access. In fact, you’ll notice even more Adobe Experts on deck to provide faster responses before, during, and after the update. No existing content will be lost in the update. Every single post, reply, solution, feature request, and bug report you’ve made will be transferred to the new experience. You won't need to recreate anything. Existing content will reappear in two phases. At launch, posts created on or before November 16th will be available immediately. A few weeks later, you’ll see posts created between November 17th and launch day. We’ll let you know when all this content is available, so you don’t miss a thing. We can’t wait to share what we’ve been working on. Thank you for your questions, answers, ideas, and the time you spend helping one another. Your participation shapes both the Adobe Community and the Adobe products you use each day, and we’re excited to build this next chapter with you.

AnandSri · ‎Dec 09, 2025

Hi everyone, We're excited to announce a new Adobe Community experience is coming this January. A little bit about the update: The new experience will be simpler to navigate, make it easier to connect with other creatives and Adobe experts, and will give you clearer ways to share feature ideas, enhancement requests, and bug reports—with greater visibility into their status with our product teams. In the meantime: Adobe Community will remain active. Keep using it as usual—there will be no interruption in access. In fact, you’ll notice even more Adobe Experts on deck to provide faster responses before, during, and after the update. No existing content will be lost in the update. Every single post, reply, solution, feature request, and bug report you’ve made will be transferred to the new experience. You won't need to recreate anything. Existing content will reappear in two phases. When we launch the new community, all posts created on or before November 16 will be there from day one. After launch, we’ll migrate the very latest posts (those created after November 16 up to launch day) in a follow-up phase. We’ll let you know when the final batch of content is available, so you don’t miss a thing. New posts can be created as usual in the new experience starting on launch day; this timing only affects how quickly recent pre-launch posts show up. We can’t wait for you to see what we’ve been working on! Thank you for your questions, answers, ideas, and for helping each other. Your contributions make this community stronger and help shape Adobe’s products. Here’s to building the future together.

AnandSri · ‎Dec 09, 2025

Hi everyone, We're excited to announce a new Adobe Community experience is coming this January. A little bit about the update: The new experience will be simpler to navigate, make it easier to connect with other creatives and Adobe experts, and will give you clearer ways to share feature ideas, enhancement requests, and bug reports—with greater visibility into their status with our product teams. In the meantime: Adobe Community will remain active. Keep using it as usual—there will be no interruption in access. In fact, you’ll notice even more Adobe Experts on deck to provide faster responses before, during, and after the update. No existing content will be lost in the update. Every single post, reply, solution, feature request, and bug report you’ve made will be transferred to the new experience. You won't need to recreate anything. Existing content will reappear in two phases. When we launch the new community, all posts created on or before November 16 will be there from day one. After launch, we’ll migrate the very latest posts (those created after November 16 up to launch day) in a follow-up phase. We’ll let you know when the final batch of content is available, so you don’t miss a thing. New posts can be created as usual in the new experience starting on launch day; this timing only affects how quickly recent pre-launch posts show up. We can’t wait for you to see what we’ve been working on! Thank you for your questions, answers, ideas, and for helping each other. Your contributions make this community stronger and help shape Adobe’s products. Here’s to building the future together.

AnandSri · ‎Dec 09, 2025

Hi everyone, We're excited to announce that a new Adobe Community experience is coming this January. A little bit about the update: The new experience will be simpler to navigate, make it easier to connect with other creatives and Adobe experts, and is designed so you have a say in the evolution of the Adobe apps you use each day. In the meantime: Adobe Community will remain active. Keep using it as usual—there will be no interruption in access. In fact, you’ll notice even more Adobe Experts on deck to provide faster responses before, during, and after the update. No existing content will be lost in the update. Every single post, reply, solution, feature request, and bug report you’ve made will be transferred to the new experience. You won't need to recreate anything. Existing content will reappear in two phases. At launch, posts created on or before November 16th will be available immediately. A few weeks later, you’ll see posts created between November 17th and launch day. We’ll let you know when all this content is available, so you don’t miss a thing. We can’t wait to share what we’ve been working on. Thank you for your questions, answers, ideas, and the time you spend helping one another. Your participation shapes both the Adobe Community and the Adobe products you use each day, and we’re excited to build this next chapter with you.

AnandSri · ‎Dec 09, 2025

Hi everyone, We're excited to announce a new Adobe Community experience is coming this January. A little bit about the update: The new experience will be simpler to navigate, make it easier to connect with other creatives and Adobe experts, and will give you clearer ways to share feature ideas, enhancement requests, and bug reports—with greater visibility into their status with our product teams. In the meantime: Adobe Community will remain active. Keep using it as usual—there will be no interruption in access. In fact, you’ll notice even more Adobe Experts on deck to provide faster responses before, during, and after the update. No existing content will be lost in the update. Every single post, reply, solution, feature request, and bug report you’ve made will be transferred to the new experience. You won't need to recreate anything. Existing content will reappear in two phases. When we launch the new community, all posts created on or before November 16 will be there from day one. After launch, we’ll migrate the very latest posts (those created after November 16 up to launch day) in a follow-up phase. We’ll let you know when the final batch of content is available, so you don’t miss a thing. New posts can be created as usual in the new experience starting on launch day; this timing only affects how quickly recent pre-launch posts show up. We can’t wait for you to see what we’ve been working on! Thank you for your questions, answers, ideas, and for helping each other. Your contributions make this community stronger and help shape Adobe’s products. Here’s to building the future together.

AnandSri · ‎Dec 09, 2025

Hi everyone, We're excited to announce that a new Adobe Community experience is coming this January. A little bit about the update: The new experience will be simpler to navigate, make it easier to connect with other creatives and Adobe experts, and is designed so you have a say in the evolution of the Adobe apps you use each day. In the meantime: Adobe Community will remain active. Keep using it as usual—there will be no interruption in access. In fact, you’ll notice even more Adobe Experts on deck to provide faster responses before, during, and after the update. No existing content will be lost in the update. Every single post, reply, solution, feature request, and bug report you’ve made will be transferred to the new experience. You won't need to recreate anything. Existing content will reappear in two phases. At launch, posts created on or before November 16th will be available immediately. A few weeks later, you’ll see posts created between November 17th and launch day. We’ll let you know when all this content is available, so you don’t miss a thing. We can’t wait to share what we’ve been working on. Thank you for your questions, answers, ideas, and the time you spend helping one another. Your participation shapes both the Adobe Community and the Adobe products you use each day, and we’re excited to build this next chapter with you.

AnandSri · ‎Dec 09, 2025

Hi everyone, We're excited to announce that a new Adobe Community experience is coming this January. A little bit about the update: The new experience will be simpler to navigate, make it easier to connect with other creatives and Adobe experts, and is designed so you have a say in the evolution of the Adobe apps you use each day. In the meantime: Adobe Community will remain active. Keep using it as usual—there will be no interruption in access. In fact, you’ll notice even more Adobe Experts on deck to provide faster responses before, during, and after the update. No existing content will be lost in the update. Every single post, reply, solution, feature request, and bug report you’ve made will be transferred to the new experience. You won't need to recreate anything. Existing content will reappear in two phases. At launch, posts created on or before November 16th will be available immediately. A few weeks later, you’ll see posts created between November 17th and launch day. We’ll let you know when all this content is available, so you don’t miss a thing. We can’t wait to share what we’ve been working on. Thank you for your questions, answers, ideas, and the time you spend helping one another. Your participation shapes both the Adobe Community and the Adobe products you use each day, and we’re excited to build this next chapter with you.

AnandSri · ‎Dec 09, 2025

Hello @katjak70425222 I hope you are doing well, and thank you for reaching out. Please install the latest build of Acrobat: 25.001.20982. Planned update: December 2, 2025. And try combining the files. The version you mentioned is an old version, and the issue has been addressed with the latest build. Let us know how it goes. Thanks, Anand Sri.

AnandSri · ‎Dec 08, 2025

Hello @Marie-Pascale26468252kmhh I hope you are doing well, and thank you for reaching out. The text that VoiceOver reads comes from the actual text content stream in the PDF, not from the tag name or the tag properties you edited. If the underlying text in the PDF is corrupted (e.g., due to font encoding issues during export from Illustrator), screen readers will pick up that broken text regardless of what you set in the tag properties. Suggestions/Workarounds: Check the Actual Text Property In Acrobat, go to Tags panel > Right-click the tag > Properties > Content. If the text appears broken, you need to correct the Actual Text or Alternate Text. Add the correct text in the Actual Text field. Screen readers will prioritize this over the raw content. Use TouchUp Reading Order Tool Select the problematic text block. In the TouchUp Reading Order dialog, ensure the correct role (e.g., Paragraph, Heading). Then, manually set Alternate Text if needed. Re-export from Illustrator with Accessibility in Mind When exporting to PDF, use “Preserve Illustrator Editing Capabilities” OFF and “Create Tagged PDF” ON. Ensure fonts are embedded, and text is not outlined—outlined text cannot be read properly. Run Acrobat’s Accessibility Checker Go to All Tools > Accessibility > Full Check. This will highlight missing Actual Text or Alt Text fields. If the corruption persists even after adding Actual Text, use Edit PDF to replace the broken text with the correct text in the content stream. I hope these suggestion helps. Regards, Anand Sri.

AnandSri · ‎Dec 08, 2025

Thank you for sharing the details @SiK. I will forward the information to the product team. Regards, Anand Sri.

AnandSri · ‎Dec 08, 2025

Hello @Kenn272987129z87 You can find the downloads according to the OS architecture: Microsoft Visual C++ Redistributable latest supported downloads. ~Anand Sri.

AnandSri · ‎Dec 05, 2025

Hello @steve_5806 The Product team has identified the root cause and is working on a fix. I will share more details with you via email, which you have used to log in to the community. Thanks, Anand Sri.

AnandSri · ‎Dec 05, 2025

Hello James, I hope you are doing well. I'm sorry to see you opted out of Acrobat. Please have your friend contact us directly, ask her to send a direct message to me on community and I will do my best to assist her further. Thanks for following up. Regards, Anand Sri.

AnandSri · ‎Dec 05, 2025

@dom__ Thank you for sharing the details. I have forwarded the information to the product team. I will share an update as soon as I hear anything from the Team. Thanks to all for your time and cooperation on this. ~Anand Sri.

AnandSri · ‎Dec 04, 2025

Hello @James, I hope you're doing well. I am following up to check if you are still experiencing the issue with the latest build of Acrobat: 25.001.20982. Planned update: December 2, 2025. Check for any pending updates by navigating to Menu > Help> Check for Updates. Install the updates, restart the app and the machine, and try again. Let us know how it goes. Regards, Anand Sri.

AnandSri · ‎Dec 04, 2025

Hello @sikatsok_1976 I hope you are doing well. I am following up to check if you are still experiencing the issue with the latest build of Acrobat: 25.001.20982. Planned update: December 2, 2025. Check for any pending updates by navigating to Menu > Help> Check for Updates. Install the updates, restart the app and the machine, and try again. Let us know how it goes. Thanks, Anand Sri.

AnandSri · ‎Dec 04, 2025

Thank you for the details, @Alyssa5FBC We'll get this investigated by the product team and will share an update here. Regards, Anand Sri.

AnandSri · ‎Dec 04, 2025

Thank you for sharing the details. I have forwarded this information to the product team. Try installing the latest build of Acrobat: 25.001.20982. Planned update: December 2, 2025. Try the workflow. Regards, Anand Sri.

AnandSri · ‎Dec 04, 2025

Thank you for sharing the details. I have forwarded the info to the product team. ~Anand Sri.

AnandSri · ‎Dec 04, 2025

See this article to learn more about creating an admin user profile: https://adobe.ly/4otvr3T ~Anand Sri

AnandSri · ‎Dec 04, 2025

Hello @Kenn272987129z87 I hope you are doing well, and thank you for reaching out. We're sorry for the trouble you had with the app. We've reported this issue to the product team, and they are working on identifying the root cause and working on a fix. We will share an update as soon as we receive any information from the team. As a workaround, installing the Visual C++ runtime fixes the issue. Regards, Anand Sri.

AnandSri · ‎Dec 04, 2025

Hello @Markdwtuk I hope you are doing well, and thanks for reaching out. We're sorry for the trouble you had with the product. We have already reported this issue to the product team, and they are investigating the root cause and working on a fix. Thanks for your cooperation on this. As a workaround, installing the Visual C++ runtime fixes the issue. Regards, Anand Sri.

AnandSri · ‎Dec 04, 2025

Thank you for the details @steve_5806 & @CanRF We have already reported this to the product team for further investigation into the root cause. The logs help us isolate the causing module, allowing the team to work on the fix. We will share an update as soon as we receive any information from the team. As a workaround, installing the Microsoft Visual C++ v14 Redistributable (x86) for 32-bit Acrobat Reader fixes the issue. Thanks, Anand Sri.

AnandSri · ‎Dec 04, 2025

Hello @steve_5806, Thank you for sharing the workaround that It works after installing Visual C++. @ CanRF If the issue continues, please collect the logs as mentioned in this article, and share the logs with the log ID with us for further investigations: https://adobe.ly/4iyPXPk ~Anand Sri

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