Hello @allison_k, and brendan_5361   I hope you are doing well, and sorry for the trouble you had.   Could you please check what version of Acrobat is installed on the machine? Go to Acrobat (Mac)/Menu (Windows) Help > About Acrobat, and share the screenshot of the version. Please ensure you have the latest version of Acrobat installed on your machine: 25.001.20844 for Windows and 25.001.20841 for Mac, as of November 3, 2025. Check for any pending updates by navigating to Menu > Help> Check for Updates. Install the updates, restart the app and the machine, and try again.   Check if the PDF has any restrictions (encryption/protection) or invalid bookmark names (especially if you were splitting by bookmarks). Additionally, would it be possible to share a sample PDF file that reproduces the issue? If yes, please share the file directly in private/direct message only to me. Click on my community profile name, then select "Message." What is the version of the operating system installed?   Thanks, Anand Sri. ... View more

Hello @Jocelyn3183048662re   I hope you are doing well.   Please contact the Adobe technical support team so they can assist you with validating the serial number and help with the activation.   Thanks, Anand Sri. ... View more

Hello @marcus_2238   I hope you are doing well, and thanks for reaching out.   For the activation and deactivation of licenses from old devices and resetting the activation counts, please contact the support team, and initite the chat session so that they can verify a few details and assist you further.   Thanks, Anand Sri. ... View more

Hello @kaz418   I hope you are doing well, and sorry for the delayed response.   Could you please install the latest build of Acrobat/Reader and see if the issue continues: 25.001.2084x. Planned update: November 3, 2025. Check for any pending updates by navigating to Menu > Help> Check for Updates. Install the updates, restart the app and the machine, and try again.   Thanks, Anand Sri. ... View more

Hello @tanzblume   Can you share the log ID if you captured it as suggested earlier?    Thanks, Anand Sri. ... View more

Hello @Rico25301837h2kr   I hope you are doing well.   Could you please install the latest build of Acrobat: 25.001.2084x. Planned update: November 3, 2025. Check for any pending updates by navigating to Menu > Help> Check for Updates. Install the updates, restart the app and the machine, and try again.   If the issue continues, please provide the following information: the current version of the operating system on your device, a screenshot of the current error message, the workflow, or the steps you perform, and the logs from the affected machine. To collect the logs, download and run the Log Collector tool. Ensure that you select all log options and attempt to reproduce the issue. After that, close the Log Collector tool; it will generate the logs along with a log ID. Please share this log ID with us for further investigation.   Thanks, Anand Sri. ... View more

Hello @katie_4800   I hope you are doing well, and we are sorry for the delayed response.   Please ensure you have the latest version of Acrobat installed on the machine: 25.001.2084x. Planned update: November 3, 2025. Check for any pending updates by navigating to Menu > Help> Check for Updates. Install the updates, restart the app and the machine, and try again.    If the issue continues, please provide the following information: the current version of the operating system on your device and the logs from the affected machine. To collect the logs, download and run the Log Collector tool. Ensure that you select all log options and attempt to reproduce the issue. After that, close the Log Collector tool; it will generate the logs along with a log ID. Please share this log ID with us for further investigation.   Thanks, Anand Sri. ... View more

Hello @tanzblume   I hope you are doing well. We apologize for the trouble and the delayed response.   Could you please install the latest build of Acrobat 25.001.2084x. Planned update: November 3, 2025. Check for any pending updates by navigating to Menu > Help> Check for Updates. Install the updates, restart the app and the machine, and try again. If the issue continues, please provide the following information: the current version of the operating system on your device and the logs from the affected machine. To collect the logs, download and run the Log Collector tool. Ensure that you select all log options and attempt to reproduce the issue. After that, close the Log Collector tool; it will generate the logs along with a log ID. Please share this log ID with us for further investigation.  Please collect the Crash logs as well and share them with us.   Thanks, Anand Sri. ... View more

Hello @peter-erwin_3953   Could you please install the latest build of Acrobat or Reader: 25.001.2084x. Planned update: November 3, 2025, and see if you are experiencing the issue. Thanks, Anand Sri. ... View more

Hello @Douglass5C39   I hope you are doing well, and we are sorry for the delayed response and trouble. Please install the latest build of Acrobat: 25.001.2084x. Planned update: November 3, 2025. Check for any pending updates by navigating to Menu > Help> Check for Updates. Install the updates, restart the app and the machine, and try again. Check Table Tagging: Open the PDF in Acrobat Pro, go to All Tools > Prepare for Accessibility > Reading Order, and inspect the table structure. If the table is not properly tagged (e.g., missing tags), try re-tagging it using the Accessibility Checker or the “Autotag Document” feature. In Acrobat, go to Menu> Preferences > Accessibility, and try toggling “Enable assistive technology support” and “Use document structure for tab order.” Restart Acrobat and NVDA, then test again. If the issue still continues, please provide the following information: the current version of the operating system on your device and the logs from the affected machine. To collect the logs, download and run the Log Collector tool. Ensure that you select all log options and attempt to reproduce the issue. After that, close the Log Collector tool; it will generate the logs along with a log ID. Please share this log ID with us for further investigation.   Thanks, Anand Sri. ... View more

Hello @defaultgfa1d7y4fb8c   I hope you are doing well, and we're sorry for the trouble you had.   Could you please install the latest build of Acrobat: 25.001.2084x. Planned update: November 3, 2025. Check for any pending updates by navigating to Menu > Help> Check for Updates. Install the updates, restart the app and the machine, and try again.   What is the version of the operating system installed? Is this issue happening with all PDFs, or is it specific to a particular set of PDF files? Would it be possible to share the file with us for testing purposes? For testing, disable Enhanced Security from Acrobat > Preferences > Security (Enhanced) > Disable Enhanced Security and Protected Mode at startup. Click OK, restart the app, and the machine.   Please enable the security settings after the test. Flatten the Form Before Printing: Use Preflight in Acrobat Pro: All Tools > Print Production > Preflight > PDF Fixups > “Flatten form fields.” This converts interactive fields into static content, preventing data loss and ensuring consistency. Let us know how it goes. Thanks, Anand Sri. ... View more

Hello @latosha_9749   I hope you are doing well, and thanks for reaching out. Yes, the team is working on the fix, and once it is available for public update, we will share the information here. Thanks for your time and cooperation on this.   Regards, Anand Sri. ... View more

Hello @beatricel64691267   I hope you are doing well. I apologize for the delayed response.   We can open the attached PDF files on both Windows and Mac. Please install the latest build and check: 25.001.2084x Planned update, Nov 03, 2025. For testing purposes, please create a test user profile with full admin rights, install Acrobat, and try.   Thanks, Anand Sri. ... View more

Hello @Philip_Davies1224   I hope you are doing well, and thank you for sharing the steps that worked for you. Please feel free to reach out if you need any assistance.   Thanks, Anand Sri. ... View more

Glad to know that it's working fine. Thank you so much for your patience and cooperation.   Please feel free to reach out if you need any assistance. Regards, Anand Sri. ... View more

Hello @Enlightened_Rainbow0D44   I hope you are doing well, and sorry for the delayed response.   The issue was not reproducible in-house. However, the team is working to replicate and identify the cause. We will follow up here once there is an update. Thanks for your cooperation.   Regards, Anand Sri. ... View more

Hello @rachel_8142   I hope you are doing well, and sorry for the delayed response.   Have you tried the suggestions from the above responses? Please ensure you have the latest version of Acrobat installed on the machine: 25.001.20813 Planned update, Oct 17, 2025. Check for any pending updates by navigating to Menu > Help> Check for Updates. Install the updates, restart the app and the machine, and try again.   Let us know how it goes. Thanks, Anand Sri. ... View more

Hello @an_2025   I hope you are doing well, and I am sorry for the delayed response.   We are not able to reproduce the issue in-house. Could you please create a test user profile with full admin rights, install Acrobat or Reader, and test the workflow? Let us know how it goes. Thanks, Anand Sri. ... View more

Hello @Valeedra   I hope you are doing well.   The Product team has identified the root cause and is working on a fix. We will update here once the fix is available in the public update of the app.   Thanks for your cooperation. Regards, Anand Sri. ... View more

Hello @Muhammet   I’m really glad to hear that the second option worked for you!   Let us know if you need any assistance.   Thanks, Anand Sri. ... View more

Hello @beatricel64691267   I hope you are doing well. I am sorry for the delayed response.   Could you please install the latest version and see if you still experience the same issue? 25.001.20813 Planned update, Oct 17, 2025. Check for any pending updates by navigating to Menu > Help> Check for Updates. Install the updates, restart the app and the machine, and try again.   Also, could you please share some sample PDF files which throws the error message so that we can try it at our end?   Thanks, Anand Sri. ... View more

Hello @NeilBellingham   I hope you are doing well.   Could you please share the details requested by the Product team for further investigations?   Thanks, Anand Sri. ... View more

Hello @Merry_parent6597   I hope you are doing well, and I am sorry for the delayed response.   For testing purposes, please create a test user profile with full admin rights and verify the workflow using the latest version of Acrobat Reader: 25.001.20813. Planned update: October 17, 2025. If the issue continues, please collect the logs and share them with us for further investigation. To collect the logs, download and run the Log Collector tool. Ensure that you select all log options and attempt to reproduce the issue. After that, close the Log Collector tool; it will generate the logs along with a log ID. Please share this log ID with us.    Thanks, Anand Sri. ... View more

Thank you for sharing the details. We will get this replicated and share an update here.    Regards, Anand Sri. ... View more

Hello @Kossan25140539ltv1   I hope you are doing well, and I am sorry for the trouble.   The product team has identified the fix and is going through internal testing, and validation process, and once it is complete and is available with the public update, I will share an update here.   Thank you for your understanding and cooperation on this.   Regards, Anand Sri. ... View more

Hello @Drottningen   I hope you are doing well, and thank you for reaching out.   Could you please provide more details about your question or issue with Acrobat? Are you looking to install Acrobat? If that’s the case, use the link to download and install Acrobat. To Learn more about the product, see this article: Adobe Acrobat User Guide.   We're here to help; we just need more information. Thanks, Anand Sri. ... View more