Hello @different_perfection9820   I hope you are doing well, and thank you for reaching out.   You can install the Acrobat Reader 32-bit on Windows 7 SP1 (32-bit and 64-bit) operating systems. See the technical specification page of Acrobat Reader here.   Open Acrobat Reader and try repairing the installation. Go to Menu/File > Help> Repair installation, and reboot the machine. Please note that Official support for Windows 7 ended in January 2023. You can download the compatible version of Acrobat Reader. Then, use the Acrobat Cleaner tool to remove the app, restart it, and install Acrobat Reader. Select the Operating system, language, and version from the list. See the screenshot below.     I hope this helps. Thanks, Anand Sri. ... View more

Hello@sikatsok_1976   Thank you for sharing the logs. The product team will investigate this, and we will share an update here.   Regards, Anand Sri. ... View more

Hello @garethirwin1234   I hope you are doing well, and thank you for reaching out.   Could you please check if you have the latest version of Acrobat installed: 25.001.20693, Planned update, Sept 09, 2025? Go to Menu(Win)/Acrobat(Mac) > Help > About Adobe Acrobat. From the same Help menu, check for any pending updates. Install the updates, restart the app and the machine, and try again. For testing purposes, go to Menu(Win)/Acrobat(Mac) > Preferences > Full Screen and uncheck the options under the Full Screen setup. Click OK, restart the app, and check. You can re-enable the settings after the test.  Also, go to Menu(Win)/Acrobat(Mac) > Preferences > Security Enhanced > Uncheck "Enable Protected Mode at startup, Protected View, and Enhanced security. Click OK, restart the app, and check. Please enable the security settings after the test. Create a testing user profile with full admin rights, install Acrobat, and check if the documents are still opening in full-screen mode.   Reset the Acrobat Preferences once and restart the machine. Also, ensure that all the operating system updates, both mandatory and optional, are installed.  If the issue still continues, please use the Acrobat Cleaner tool to remove the installed app, restart the computer, and reinstall Acrobat.    If the issue continues, please provide the following information: the current version of the operating system on your device, a quick screen recording, and the logs from the affected machine. To collect the logs, download and run the Log Collector tool. Make sure to select all log options and attempt to reproduce the issue. After that, close the Log Collector tool; it will generate the logs along with a log ID. Please share this log ID with us for further investigation.   Thanks, Anand Sri. ... View more

Hello @Gregory House   I hope you're doing well, and we apologize for the delayed response and the trouble.   Error 140000 is a generic update failure code in Acrobat/Reader. It usually occurs when: The Adobe Updater cannot complete the download or patch process. There are network or proxy restrictions, or Windows Installer conflicts. Corrupted update cache or old installation traces interfere with the update. You can try repairing the Acrobat Reader from Menu > Help > Repair Installation, restarting the machine after the repair process, and checking.  You can also download the updates manually: https://adobe.ly/3JW1ivG   Clear Update Cache & Re-register Updater: Delete contents of: C:\Users\<username>\AppData\Local\Adobe\Acrobat\Updater Restart and try Help > Check for Updates again.   If the problem persists, remove old traces using the Acrobat Cleaner tool, restart the machine, and install Acrobat Reader. Ensure no firewall or proxy is blocking  *.adobe.com  domains.   Let us know how it goes. Thanks, Anand Sri. ... View more

Hello @nimma_shan   I hope you are doing well, and thanks for reaching out.   Adobe Acrobat’s OCR (Optical Character Recognition) and Export PDF features rely on language-specific recognition libraries. Currently, Acrobat supports a wide range of languages, but full OCR support for many Indian languages (Kannada, Hindi, Telugu, Tamil, Malayalam, Marathi, Bengali, Odia, etc.) is limited or unavailable. Please see this article for more details: https://adobe.ly/4mbHv8T https://adobe.ly/3JWckBa   You can use the Adobe Wish form to file a feature request with the product team to include more languages.   Thanks, Anand Sri | Acrobat Community Team ... View more

Hello @patricia_2924   I hope you are doing well, and thanks for reaching out.   Could you please share more details about the issue and the workflow you are trying? Are you using the Acrobat or Reader desktop app, or the Acrobat Online services to convert the TXT to PDF using a browser? Are you on a Mac or Windows machine, and what is the version?   If you have Acrobat Pro desktop installed, then  Convert to PDF via Acrobat In Word, go to File > Save As > PDF or use Acrobat PDFMaker (if installed). Alternatively, in Acrobat: Create PDF > Select your Word file. Please ensure you have the latest version of Acrobat installed on the machine: Win: 25.001.20693 Planned update, Sept 09, 2025. Check for any pending updates from the Menu > help > check for updates, install the updates, restart the app and the machine, and try again.   Please refer to these articles for more information:  https://adobe.ly/4mbEGVu https://adobe.ly/3IhZDzZ   Let us know how it goes. Thanks, Anand Sri. ... View more

Hello @danielc29258241   I hope you are doing well, and thanks for reaching out.   This error typically occurs when Acrobat Reader encounters a cryptographic algorithm it does not support for digital signatures. Common scenarios: Using PKCS#11 modules unnecessarily with eID middleware. Certificates or smartcards using algorithms not recognized by Acrobat (e.g., certain ECC or GOST variants). Outdated Acrobat version lacking support for newer algorithms. Please ensure you have the latest version of Acrobat or Reader installed: 25.001.20693 Planned update, Sept 09, 2025. Check for any pending updates from the Menu > help > check for updates, install the updates, restart the app and the machine, and try again.   Remove PKCS#11 Module (if linked):  Go to Menu > Preferences > Signatures > Identities & Trusted Certificates > More. If a PKCS#11 module is linked, unlink it. Restart Acrobat Reader and try signing in again.   Update Trust Manager Settings: In Menu > Preferences > Trust Manager, click Update Now for both options to refresh trusted root certificates.   See these articles for more information: https://adobe.ly/4gjm4BB https://adobe.ly/469Sfjz https://adobe.ly/4mgUR3R   Thanks, Anand Sri. ... View more

Hello @sikatsok_1976   I hope you are doing well. Thanks for sharing the details and the log ID. Could you please install the latest build of Acrobat Reader and see if it still crashes? If it is still crashing, please collect the fresh logs with the latest build and share them with us. Both logs will help us identify the root cause.   Thanks for your time and cooperation. Anand Sri. ... View more

Hello @glenn_acawa   I hope you are doing well, and thanks for sharing the detailed information. When you file the feature request, please share the link with us, and we will try to get the request expedited with the product team.   Thanks, Anand Sri. ... View more

Hello @kirill_1080   Thank you for sharing the details. This does work at my end. I was able to interact with the PDF and the graphics, and the text did not disappear. Please install the latest build of Acrobat: 25.001.20693 Planned update, Sept 09, 2025, restart the machine, and check.   If you still experience the issue, please do a screen recording of the issue, collect the logs, and share them. To collect the logs, download and run the Log Collector tool. Make sure to select all log options and attempt to reproduce the issue. After that, close the Log Collector tool; it will generate the logs along with a log ID. Please share this log ID with us for further investigation.   Regards, Anand Sri. ... View more

Hello @j_1947   I hope you are doing well, and thanks for reaching out.    Could you please share more details about your issue/question? Are you experiencing any issues while using the AI assistant services/features in the Acrobat desktop app? Do you get any error messages? Please ensure you have the latest version of Acrobat installed on the machine: Win: 25.001.20672, Mac: 25.001.20668, Sept 03, 2025. Check for any pending updates from the Menu > help > check for updates, install the updates, restart the app and the machine, and try again.   See this article to learn more: https://adobe.ly/42pIkDV   We're here to help, just need more info. Thanks, Anand Sri. ... View more

Hello @LA32421933noqw, pekka_5317   I hope you are doing well, and we're sorry for the trouble you had with the app.   Could you please try the following suggestions, and let us know how it goes:    Restart the computer once and ensure that all the mandatory and optional updates of the operating system are installed. Restart the machine after installing OS updates. Use the Acrobat Cleaner tool to remove the currently installed app, restart the machine, and install Acrobat. For testing purposes, please create a test user profile with full admin rights, install Acrobat, and check the performance.   If the issue continues, please provide the following information: the current version of the operating system on your device and the logs from the affected machine. To collect the logs, download and run the Log Collector tool. Make sure to select all log options and attempt to reproduce the issue. After that, close the Log Collector tool; it will generate the logs along with a log ID. Please share this log ID with us for further investigation.   Thanks, Anand Sri. ... View more

Hello @EmSi.Studios   I hope you are doing well, and thanks for reaching out. We're sorry for the trouble you had,   Could you please install the latest build of Acrobat: 25.001.20672, Sept 03, 2025. Check for any pending updates from the Menu > help > check for updates, install the updates, restart the app and the machine, and try again. Let us know if you still get the same blank screen.   Let us know how it goes. Thanks, Anand Sri. ... View more

Hello @Oscar38400166dvuw   I hope you are doing well, and thanks for reaching out.   Please check this Adobe article for more information: Download the audit report for an agreement.   I hope this helps. Thanks, Anand Sri. ... View more

Hello @Awesome_Hero1910   I hope you are doing well, and I am sorry for the trouble you had with the app.   For testing purposes, could you please create a test user profile with full admin rights and install Acrobat, and check if the app still crashes? If it does, please collect the logs and share them with us. To collect the logs, download and run the Log Collector tool. Make sure to select all log options and attempt to reproduce the issue. After that, close the Log Collector tool; it will generate the logs along with a log ID. Please share this log ID with us for further investigation.   Thanks, Anand Sri. ... View more

Hello @Sunna-Maxime   I hope you are doing well, and thanks for reaching out.   You can use the Acrobat Wish form to raise a feature request to change any existing features in the app and share it directly with the product team.   Thanks, Anand Sri. ... View more

Hello @Serendipitous_Moon5CD3   I hope you are doing well, and thanks for reaching out.   When you cancel an agreement in Acrobat Pro, it remains visible in the Manage view. This is by design: Adobe treats canceled agreements as part of your audit trail and retains them for compliance and traceability. However, there are ways to hide or delete them depending on your platform and access level. See this community discussion, and Adobe article to learn more: https://adobe.ly/3JRDpp7 https://adobe.ly/4nfWKyo   I hope this helps. Thanks, Anand Sri. ... View more

Hello @JPetty0   I hope you are doing well, and thanks for reaching out.   When you convert a PowerPoint file to PDF, Acrobat and Office rely on the fonts installed locally on your computer—not the ones synced only through Adobe Fonts in the cloud.    Recommended Solutions:    Use Acrobat’s “Create PDF” Tool Directly. Instead of exporting from PowerPoint, open Acrobat and use: Menu > Create > PDF from File, or in PowerPoint, use the Acrobat ribbon to create the PDF.    Embed fonts in PowerPoint before exporting. In PowerPoint, go to File > Options > Save > Preserve fidelity when sharing this presentation.. Enable “Embed fonts in the file” and choose Embed all characters. Then save and export to PDF again. (Steps may vary due to the version installed)   See this article to learn more about embedding fonts in a PDF: https://adobe.ly/3VsLEup   I hope this helps. Thanks, Anand Sri. ... View more

Hello @teashias   I hope you're doing well, and we apologize for the delayed response and the trouble.   The current process is a default-designed behavior to send a PDF as an email. If you wish to make changes and provide feedback in the existing workflow or the tools, please use the Acrobat Wish form to file a feature request.   Thanks, Anand Sri. ... View more

Hello!   I hope you're doing well, and we apologize for the delayed response and the trouble. Please ensure you have the latest version of Acrobat installed on the machine: Win: 25.001.20672, Mac: 25.001.20668, Sept 03, 2025. Check for any pending updates from the Menu > help > check for updates, install the updates, restart the app and the machine, and try again, as the issue has been addressed with the latest updates.   Let us know if you still experience any issues with the latest version.   Thanks, Anand Sri. ... View more

Hello @garyhooper   Please collect the print logs using the tool: https://adobe.ly/4pb1QxX All other logs: https://adobe.ly/4ndNqvH   Current version of the OS, the current version of the printer driver, and firmware.   Please share these details for further investigations.   Thanks, Anand Sri.   ... View more

Hello @EhDobeWanKenobi23069119   I hope you are doing well, and thanks for sharing the detailed information.    Please install the latest build of Acrobat: 25.001.20672, and see if you still get the error message.  You need to ensure that Acrobat.exe and AcroCEF are added to the exclusion list. For testing purposes, create a new test user profile with full admin rights, install Acrobat, disable the Protected mode, and test. The root cause is any custom encryption added to the security (Trelix). You might have to contact the Trelix team for further investigations.    You can also collect the logs from the affected machine and share them with us. We will try to get this investigated by the product team. To collect the logs, download and run the Log Collector tool. Make sure to select all log options and attempt to reproduce the issue. After that, close the Log Collector tool; it will generate the logs along with a log ID. Please share this log ID with us for further investigation.    Thanks, Anand Sri. ... View more

Hello @sums_6783   I hope you are doing well. Please contact the API support team, and they will be able to assist you with the steps or any custom scripts required for your customized workflow.   Thanks, Anand Sri. ... View more

Hello @kirill_1080   I hope you are doing well. I am glad that the issue has been fixed for you. Thank you for your time and cooperation. Please feel free to reach out if you need any assistance.   Regards, Anand Sri. ... View more

Hello @arthur_1990, and @Daverj   I hope you are doing well. Thanks for reaching out. Have you tried the suggestions from the previous post, such as performing a clean installation using the Acrobat Cleaner tool, restarting your machine, creating a test user profile with full admin rights, installing Acrobat, and checking its performance afterward? If not, please try these steps once.   For testing purposes, go to Menu >Preferences > Security Enhanced > Disable the Protected mode at startup, and Enhanced Security > Click OK, and restart the app.   If you have already tried all these steps, please collect the logs from the affected machine and share them with us for further investigation. Also, please share the exact version of the operating system installed, a quick screen recording of the issue, and the logs. To collect the logs, download and run the Log Collector tool. Make sure to select all log options and attempt to reproduce the issue. After that, close the Log Collector tool; it will generate the logs along with a log ID. Please share this log ID with us for further investigation.   Thanks, Anand Sri. [Edited Response] ... View more

Hello @felix_1574   I'm glad to hear that switching off the Preview pane has resolved the problem for you. Please keep track and let us know immediately if you get any error messages.   To answer the last two questions:    How do I check for digital signatures and embedded media?  Open the PDF in Adobe Acrobat. Look for the signature panel: In Acrobat, all tools appear on the left side of the screen. Click on “Signatures” to open the panel. Acrobat will automatically validate signatures if preferences are set.     Checking for Embedded Media (Video, Audio, etc.):  Open the PDF and look for media icons or play buttons. Use the Content panel or Tags panel: Go to Menu > View → Show/Hide → Navigation Panes → Tags or Content. These panels help identify embedded multimedia elements.     Accessing Acrobat’s Preflight Tool The Preflight tool is used to analyze and fix PDF issues, including checking for embedded media, fonts, color profiles, and compliance with standards. To access it: Open Acrobat and go to All Tools. Select Use Print Production > Preflight.   I hope this helps. Thanks, Anand Sri. ... View more

Hello @james300foster   I hope you are doing well. Thanks for sharing the steps that worked for you. As the product team shared above, the issue has been addressed with the latest build of Acrobat. Win: 25.001.20672, Mac: 25.001.20668, Sept 03, 2025. Check for any pending updates from the Menu > help > check for updates, install the updates, restart the app and the machine, and try again.   Please feel free to reach out if you need any assistance. Thanks, Anand Sri | Acrobat Community Team ... View more

Hello @Baxendell   I hope you are doing well, and thanks for reaching out.   As suggested by our Community product expert, without seeing the file, it will not be possible to tell why the scanned PDF/image file has a background color (blue tint) and margins that extend beyond the visible content. If you have Acrobat Pro, you can run Optimize PDF or Enhance Scans to clean up background colors and straighten the page.    Thanks, Anand Sri | Acrobat Community Team ... View more

Hi All,   As shared above by the Product team, the issue has been addressed with the latest build of Acrobat Win: 25.001.20672, Mac: 25.001.20668, Sept 03, 2025. Check for any pending updates from the Menu > help > check for updates, install the updates, restart the app and the machine, and try again.   Please feel free to reach out if you experience any issues. Thanks, Anand Sri | Acrobat Community Team ... View more