Hi All,   Thank you for your time and cooperation on this. We're glad to know that the issue has been fixed with the latest update: 25.001.20756 Planned update, Oct 01, 2025. Please don't hesitate to contact us if you encounter any issues or require assistance with the product.   Regards, Anand Sri. ... View more

Hello @Silviu PERIANU   I hope you are doing well. Thank you for sharing the details. We will get this test at our end. Could you please install the latest build and try again: 25.001.20756 Planned update, Oct 01, 2025.    Thanks, Anand Sri. ... View more

Hello @an_2025   I hope you are doing well, and I am sorry for the delayed response.   We tested the file with the latest versions of Acrobat and Reader 25.001.20756 Planned update, Oct 01, 2025, and when I reopen the file after filling in the details, I can see the details/data. Can you install the trial version of Acrobat once and try it?   Let us know how it goes. Thanks, Anand Sri. ... View more

Hello @Gregory House   We're glad to know that updating to the latest build has fixed the issue for you. Please feel free to reach out if you need any assistance.   Thanks, Anand Sri. ... View more

Hello @MiloInSanDiego   I hope you are doing well. We are glad to know that the issue has been resolved. Please feel free to reach out if you need any assistance.   Thanks, Anand Sri. ... View more

Hello @justas_4737   I hope you are doing well. I'm glad to know that the issue has been fixed. Feel free to reach out if you need any assistance.   Thanks, Anand Sri. ... View more

Hello @Bernd24262558cth8   Thank you for sharing the information.   Even though you’ve disabled “Restore last view settings when reopening documents”, Acrobat may still prioritize internal document properties over your application-wide preferences. This means that unless the display settings (such as page layout and zoom) are explicitly saved as part of the document’s metadata, Acrobat may revert to default or previously embedded values when reopening the file.   To ensure your preferred view settings are applied when opening the document: Set the document’s open view manually: Open the PDF. Go to Menu> Document Properties > Initial View. Set: Page Layout to “Single Page Continuous” Magnification to “100%” Save the document again.   Double-check the application preferences: Under Menu> Preferences > Page Display, confirm your default layout and zoom settings.   Test with a new document: Try applying the same steps to a newly created PDF to see if the behavior is consistent.   If the issue continues with the PDFs you created, then please share a sample PDF file through which you can reproduce the issue, the current version of the OS, and the version of Acrobat installed, so that we can investigate further.   Thanks, Anand Sri. ... View more

Hello @Melodic_ninja0396   Thank you for sharing the details. Have you tried the suggestions, such as using the Acrobat Cleaner tool and then reinstalling Acrobat? If not, please try and let us know if that doesn't work. As mentioned above, due to the support limitations, the steps may or may not be effective. But if you wish, I can get a callback arranged from the support team so that they can try to assist you further. If yes, please share your contact details, best time to reach out, and the timezone via Direct message only. Don't post the personal details on the community thread.   To send the direct/private message, please click on my community user profile name, and select message.   Thanks, Anand Sri.   ... View more

Hello @Production@McStatts    I hope you are doing well, and thank you for reaching out.   ++ In addition to what our community product expert has already shared, we will share the feedback with the product team for consideration.   Adobe Acrobat allows you to apply two types of password protection to PDFs: Open Password: prevents anyone from opening the document without the password. Permissions Password: restricts actions like printing, editing, or copying, but does not prevent opening the file. Please note that once a PDF is opened (with or without a password), the permission restrictions are not enforced by all software tools. Many third-party apps and some AI-based tools can ignore or bypass these restrictions because they are not encrypted but rather flagged within the PDF metadata. These flags rely on the viewer to respect them.   What You Can Do to Protect Your PDFs:    Always use an Open Password This ensures the file cannot be opened at all without authorization, making it much harder to bypass restrictions.   Use Certificate-Based Encryption This is more secure than password protection and allows you to control access at a deeper level.   Flatten the PDF Convert the content to images or outlines so it cannot be easily edited or extracted   Use Acrobat's Enhanced Security Settings To limit exposure, go to Menu > Preferences > Security (Enhanced) and enable Protected View and Enhanced Security.   To learn more, please see this article: https://adobe.ly/4mAeKTx   I hope this helps. Thanks, Anand Sri. ... View more

Hello @Bernd24262558cth8   I hope you are doing well, and thank you for reaching out.   Even though you've set “Single Page Continuous” and 125% zoom in Acrobat's global preferences, these settings may not apply when opening certain PDFs because: Document-specific display settings override your global preferences. PDFs created with custom view settings (e.g. zoom level, page layout) will open using those settings unless told otherwise. Files opened from email attachments, web links, or shortcuts may bypass your default view settings. Set Global Preferences Open Acrobat. Go to Menu> Preferences > Page Display. Set: Page Layout: Single Page Continuous Zoom: 125% Click OK to save.   Disable “Restore Last View Settings” This is the actual setting that can override your preferences. Go to Menu > Preferences > Documents Under Open Settings, uncheck: “Restore last view settings when reopening documents”   Close Acrobat completely. Reopen the PDF using File > Open from within Acrobat.   See this article for more information: https://adobe.ly/48yUgXS   Let us know how it goes. Thanks, Anand Sri. ... View more

Hello @Melodic_ninja0396   I hope you are doing well.   Have you tried the suggestions from the other community thread? If not, please try once, and let us know how it goes.   Thanks, Anand Sri. ... View more

Thank you for sharing the details @Leif17150009io2a    Let me get these files tested, and will get back to you with an update.   ~Anand Sri. ... View more

Hello @hmw_2556   I hope you are doing well, and thank you for reaching out.   Here’s how to fully remove the old signature and add a new one: 1. Quit Acrobat Completely Make sure Acrobat is not running. 2. Delete the Cached Signature File Open Finder. Press Cmd + Shift + G to open “Go to Folder”. Enter: ~/Library/Application Support/Adobe/Acrobat/DC/Security Look for files like reader_fss_signature or reader_fss_signature_store and delete them.   Restart Acrobat Open Acrobat again. Go to Fill & Sign and click Add Signature. Create or upload your new signature.   If you want your signature to sync across devices: Make sure you're signed in to your Adobe account. Enable cloud sync under Acrobat > Preferences > Signatures > Creation & Appearance.   I hope this helps. Thanks, Anand Sri. ... View more

Hello @Catherres   I hope you are doing well. Thank you for reaching out, and I am sorry for the trouble you had.   This behavior is typically caused by: Screen Reader settings are being enabled or misconfigured. PDFs with complex structures, scanned content, or missing accessibility tags. Acrobat is attempting to prepare the document for assistive technologies.   1. Launch Adobe Acrobat Pro. 2. Go to Preferences Click Menu> Preferences (Windows) or Acrobat > Preferences (Mac). 3. Navigate to Reading Settings In the left-hand panel, select Reading. 4. Change Screen Reader Options Under Screen Reader Options, set: Page vs Document: Choose “Only read the currently visible pages” or “Do not read the document”. Confirm before tagging document: Uncheck this box.   5. Save and Restart Click OK to save changes. Restart Acrobat.   This should prevent the pop-up from appearing every time you open a document.   Let us know how it goes. Thanks for your time and cooperation. Regards, Anand Sri. ... View more

Hello @juan_antonio_7898   I hope you are doing well, and thank you for reaching out.   When you use Adobe Acrobat’s cloud sharing feature, each time you click “Share”, Acrobat generates a new link, even if you overwrite the existing file. This is because Acrobat treats each share action as a new instance, not a live update to the original link.   Suggestion steps:    Create a Folder in Adobe Document Cloud Go to https://adobe.ly/4nKodbL Click “Files/Documents” > “Create Folder” Name it something like “Product Catalogue”   Upload Your Catalogue to That Folder Drag and drop your PDF into the folder. When you update the catalogue, delete the old version and upload the new one with the same name.   Share the Folder Link Right-click the folder > Share > Get Link Send this link to your clients. Now, whenever you update the file inside the folder, the link stays the same and always shows the latest version.     Make sure the file name remains consistent when replacing it. You can set permissions to “View only” or “Invite only,” depending on how secure you want the access to be. Note: Steps may vary depending on the app UI, or the browser settings.   I hope this helps. Thanks, Anand Sri.   ... View more

Hello @vanelly_belen_1203   I hope you are doing well, and thank you for reaching out.   Could you please share more details about the issue or the question? If you wish to know about the Adobe Scan mobile app, please see this article: https://adobe.ly/48yCxQk   We're here to help, just need more info. Thanks, Anand Sri. ... View more

Hello @intelligent_artistry0942   I hope you are doing well, and thank you for reaching out.   Are you experiencing the issue with the latest version of Acrobat: 25.001.20693 Planned update, Sept 09, 2025?  This issue is typically caused by incorrect font encoding or missing embedded fonts when the PDF was first created. Specifically: The text may be rendered as vector shapes or non-standard font mappings, which causes Acrobat to treat it as a large object. OCR (Optical Character Recognition) may not work if the text is already selectable but improperly encoded. Acrobat may substitute fonts if the original font is unavailable, leading to distorted or oversized selection areas Check Font Embedding Open the PDF in Acrobat. Go to File > Properties > Fonts tab. See if the fonts are listed as Embedded or Subset. If fonts are missing or substituted, Acrobat may not interpret the text correctly.   Use OCR with Custom Settings If the text is scanned or image-based: Go to All Tools > Edit a PDF. In the left panel, click Settings > More Settings. Deselect “Use available system font”. Click OK and run OCR again.   Instead of exporting pages as images (which reduces quality), try this: Use Print to PDF from the original source (e.g., Word, InDesign) with font embedding enabled. Or use Adobe PDF Printer and deselect “Rely on system fonts only” in the printer properties.   Use Preflight Fixups (Advanced) Go to All Tools > Print Production > Preflight. Search for “Embed missing fonts” or “Fix font encoding”. Run the fixup to repair font issues without converting to images.   I hope this information helps. Thanks, Anand Sri. ... View more

Sure, let us know how it goes. Thanks, Anand Sri. ... View more

Hello @allica_6727   I hope you are doing well, and thank you for reaching out.   Could you please share more details about the tool you are using and are unable to change the color of?   If you're typing in a text box and the text doesn't appear, it's likely that the font color is set to white. Here's how to fix it:     Open the PDF in Adobe Acrobat Pro. Select the “Edit” Tool: Go to the All Tools. Click on “Edit PDF.” Click on the Text Box: Click inside the text box where the text is invisible. You should see a bounding box around the text. Check the Font Color: In the Properties Bar on the left pane, look for a small colored square next to the font size. If it’s white, that’s why your text is invisible. Change the Font Color: Click on the white square. Choose a visible color like black or dark blue. The text should now appear. Save Your Changes: Go to Menu> Save to preserve the updated text color. I hope this helps. Thanks, Anand Sri.     ... View more

Hello @Tom28009858d7ro   I hope you are doing well, and thank you for reaching out. We're sorry for the trouble you had.   We checked and verified your Adobe ID (email), which you have used to log in to the community. We see that you have an active subscription to Acrobat Pro.   Please restart the machine once, ensure that the operating system is updated to the latest version, check for any mandatory or optional updates, install them, and restart the computer. Use the Acrobat Cleaner tool to remove the installed Acrobat app, or related installation files, or any corrupt files, and restart the computer.  Download the Acrobat from the direct link: https://adobe.ly/4gCFBgm   Please Temporarily Disable VPN/Firewall/Antivirus during the installation process. If possible, try changing the network connection type before downloading the setup and installation process. Like connect to a LAN connection, or to a mobile hotspot.   Let us know how it goes. Thanks, Anand Sri. ... View more

Hello @Andygeol   I hope you are doing well, and thank you for reaching out.   Yes, you can use the Adobe Acrobat/Reader Cleaner Tool to resolve this issue. It’s designed to clean up corrupted or incomplete installations and leftover registry entries that may block new installs. After removing the app, restart the machine. The cleaner tool will not delete your Creative Cloud apps, like Photoshop. Please ensure that you have installed all the mandatory and optional updates of the operating system.    Once removed, please download the Acrobat Reader from the direct URL: https://adobe.ly/4pLd1hc Right-click on the setup and select Run as an Administrator.   Let us know how it goes. Thanks, Anand Sri. ... View more

Hello @Mohamed32109615mpej   I hope you are doing well.   Please ensure you have the latest version of Acrobat installed on the machine: 25.001.20693 Planned update, Sept 09, 2025. Check for any pending updates from the Menu > help > check for updates, install the updates, restart the app and the machine, and try again. Open Acrobat directly. Go to All Tools > Combine Files. Use the “Add Files” button to manually select all 30 (or more) JPGs. Proceed with combining as usual.   For testing purposes, try combining other file types and see if you still experience the same behaviour. Let us know how it goes. Thanks, Anand Sri.   ... View more

Hello @simon_4202   I hope you are doing well, and thank you for reaching out. We're sorry for the trouble you had.   Please note that Acrobat 2015 is now an end-of-support product whose support ended April 07, 2020. Adobe strongly recommends that you update to the latest versions of Adobe Acrobat and Adobe Acrobat Reader. By updating installations to the latest versions, you benefit from the latest functional enhancements and improved security measures. See this article for more information: https://adobe.ly/47Wrbpb   You may try the following suggestions, which may or may not work:  Remove the currently installed app using the Acrobat Cleaner tool: https://adobe.ly/4nMdKMW Try downloading the setup from your Account if you have already registered it: https://adobe.ly/42E5sic Run the setup as an Administrator, right-click on the setup file, and select Run as Administrator. Use the serial number for activation.   You can also try the suggestions from this article: https://adobe.ly/42MdrK0   Thanks, Anand Sri. ... View more

Hello @Melodic_ninja0396   I hope you are doing well, and thank you for reaching out. We're sorry for the trouble you had.   If you still have access to the old notebooks, open Acrobat there → Help → Deactivate (or Sign Out), then uninstall. Reboot both machines. In Acrobat, on the old machines, also sign out of the Adobe account (if signed in). This sometimes helps clear the license association.   On the new notebook: run installer/Acrobat as Administrator Install Acrobat Pro 2017, right-click the setup or Acrobat icon and choose Run as administrator, then enter the serial when prompted and follow activation prompts. Before this, please use the Acrobat Cleaner tool to remove the previously installed app, then restart the machine. Ensure the new machine can reach Adobe activation servers (no restrictive firewall or proxy blocking activation URLs). Temporarily disabling the third-party firewall/antivirus for the activation. You can also try the suggestions from this article: https://adobe.ly/42QhgOn Please note that these steps may or may not work, as the Acrobat Pro 2017 is now an end-of-support product, and the support for Adobe Acrobat 2017 Classic and Acrobat Reader 2017 Classic ends on June 06, 2022. See this article to learn more: https://adobe.ly/4nOv04m   Thanks, Anand Sri. ... View more

Hello @danielc29258241   I hope you are doing well. Thanks for the update and for testing with the module relinked and the middleware app running.   The error message "unsupported algorithm" typically indicates that the cryptographic algorithm used by the signature module or middleware is not recognized or supported by the signing engine.   If possible, please contact the Middleware Vendor Support. Provide them with the “unsupported algorithm” error, the certificate’s algorithm, and see if they have any patches for this.   If the issue persists, please share: The exact certificate algorithm used. Whether the signature works in other apps.  A screenshot of the error message (if possible). For Adobe Acrobat/Reader:    Use the Adobe Acrobat Diagnostics tool to gather advanced logs. Access the tool through Menu >  Help > Troubleshoot Acrobat . Enable advanced logging options, select all the options and start the diagnostics. Share the logs with us and the vendor. Thanks, Anand Sri. ... View more

Sure, I will share the info with the Enterprise team to get this updated.   Thanks, Anand Sri. ... View more

Hello @kristian_3897   Thank you for your feedback. I will share it with the product team. You can also use the Adobe Wish form to raise a feature request with the product team directly.   Regards, Anand Sri. ... View more

Thank you for sharing the details. I am getting the same error message. I will check with the product team, try to find the root cause, and share an update soon.   Regards, Anand Sri. ... View more