Hello @kindhearted_thinker2775   I hope you are doing well. Thanks for reaching out. Could you please share more details about the issue or question you have?   We're here to help; we just need more info. Thanks, Anand Sri. ... View more

Hello @paulo_8095   I apologize for the inconvenience. However, without confirmation on whether you have tried the suggestions provided in the previous response, it will be challenging to identify the issue and offer potential solutions. If you prefer, you can share your callback details, including the best time for the call and your timezone. I will then arrange for a member of the support team to contact you for assistance in resolving the issue. Please send your details in a private message rather than posting them in the public community thread. To do this, click on my community profile name and select "Message" to send a direct message with your callback information.   Thanks, Anand Sri. ... View more

Hello @Jamjari13   I hope you are doing well, and I am glad to know that the suggestion workd for you. Please feel free to reach out if you need any assistance with the product.   Thanks, Anand Sri. ... View more

Hello @Robert26497435gxu8   Thank you for reaching out.   The scripts will and may work fine on the desktop app; however, due to the limitations on the mobile device, they will not work as the app does not fully support JavaScript alert dialog return values.   There isn't much that can be done with the current custom workflow. You may try the following suggestions, but this may or may not work, and you might have to customize it as per the requirement:    app.alert("This will clear the form. Tap OK to proceed."); this.resetForm();   This may remove the conditional check and directly reset the form after the alert. While it doesn't offer a "Yes/No" choice, it may clear the form data is cleared on mobile devices.   Thanks, Anand Sri. ... View more

Hello @Robert26497435gxu8   I hope you are doing well, and thank you for reaching out.   The Acrobat Reader mobile app has limited JavaScript support for mobile devices like Android or iPhone. It only shows a basic alert dialog with a single OK button and does not support conditional logic based on button responses.   You can use the Acrobat Wish form to raise a feature request with the product team.    Thanks, Anand Sri. ... View more

Hello @defaultt50vot6wp3o3   I hope you are doing well. Could you please collect the fresh logs from one of the affected machines and share them with us?    Thanks, Anand Sri. ... View more

Hello @Energetic_hearted3186   I hope you are doing well, and I am sorry for the trouble you had.   Have you tried the suggestions in the above response? If not, please try once and let us know if you experience any issues. Ensure you have the latest version of Acrobat installed on the machine: 25.001.20693 Planned update, Sept 09, 2025     If the issue continues, please provide the following information: the current version of the operating system on your device, a sample PDF file, and the logs from the affected machine. To collect the logs, download and run the Log Collector tool. Make sure to select all log options and attempt to reproduce the issue. After that, close the Log Collector tool; it will generate the logs along with a log ID. Please share this log ID with us for further investigation.   Thanks, Anand Sri.   ... View more

Hello @paulo_8095   I hope you are doing well, and I am sorry for the trouble.   Have you tried the suggestions shared in the above response and the new community thread you started? If not, please try once and let us know if that doesn't work. If you wish, I can get a callback arranged from the technical support team so that they can assist you with the troubleshooting. You can share the callback details, best time to reach out, and the timezone in direct message. Please click on my community profile name, and choose message. Note: Please don't share any personal information on the public community post.   Thanks, Anand Sri. ... View more

Hello @MikelKlink   Thank you for highlighting it. I meant to add an Adobe article sharing information about the PDF standards, but I missed it. You are right to point out that PDF is now an ISO standard; it's more accurate to say it doesn't conform to ISO 32000 standards, rather than "Adobe’s standards." I have made changes in my response.   Regards, Anand Sri. ... View more

Hello Qasim1981   I hope you are doing well.   Adobe currently offers monthly and yearly subscription plans for Acrobat Pro and Acrobat Premium for mobile. Unfortunately, a lifetime payment option is not available at this time. This is a common model for cloud-based services that receive regular updates, security patches, and feature enhancements.   See this article for more information: https://adobe.ly/46f0x9G https://adobe.ly/3Kv2vdt   Regards, Anand Sri. ... View more

Hello @paulo_8095   I hope you are doing well, and I am sorry for the trouble you had.   From what you've described: You're encountering PDF compatibility issues, especially when trying to digitally sign documents. The platform seems to be prompting you to learn or troubleshoot, which you feel shouldn't be necessary for a paid service. The free version made it easy to sign PDFs, but now the Pro version feels restrictive or broken.   Here are some common reasons why PDFs may appear “disabled” or “incompatible” for signing—and how to fix them without needing to learn anything new: PDFs Created by Non-Standard Tools Some PDFs generated by third-party apps (e.g., scanners, converters) may not conform to ISO standards. Fix: Open the PDF in Acrobat Pro and go to Menu > Save As > Optimized PDF. Adobe Guide: Saving PDFs. PDFs with Security Restrictions If the document has encryption or editing restrictions, signing may be blocked. Fix: Go to Menu > Properties > Security and check if signing is allowed. If not, you may need the document owner to remove restrictions. Adobe Guide: PDF properties and metadata. Digital Signature Field Missing Acrobat expects a designated signature field. Fix: Use All Tools > Fill & Sign > Sign Yourself to add your signature manually. Adobe guide: Fill and sign PDF forms.   Please ensure that you have Acrobat Pro installed on the machine. We checked and verified your Adobe ID(email), which you have used to log in to the community, and see that you have an active subscription to Creative Cloud Pro apps, including Acrobat Pro. If you have the freeware Acrobat Reader installed, please use the Acrobat Cleaner tool to remove the app, restart the machine, and install Acrobat Pro. Sign in with the Adobe ID(email) to activate the susbcription and use the features.   Let us know how it goes. Thanks, Anand Sri. [Edited response] ... View more

Hello @sudheer_3587   I hope you are doing well.   Please see this Adobe Blog article to learn how to compress PDFs in Linux to reduce file size.   I hope this helps. Thanks, Anand Sri. ... View more

Hello @ColemanSI   I am glad that the suggestion worked for you, and the issue was resolved. Please feel free to reach out if you need any assistance with the product. Thanks for your time and cooperation.   Regards, Anand Sri. ... View more

Hello @easygoing_world2561   I hope you are doing well, and thank you for reaching out.   The product team has identified the root cause and is actively working on a fix, which will be available soon with an update. We'll notify here once the fix is available. Thanks for your time and cooperation.   Regards, Anand Sri. ... View more

Hello @Isaak37906817yajz   The logs help us isolate and find the root cause for specific environments. We have already reported this to the development team for further investigations, and more real-time info helps us expedite the fix.  We'll share the update here once the fix is available publicly. Thanks for your cooperation.   Regards, Anand Sri. ... View more

Hello @Roberto B.   I hope you are doing well. Thank you for reaching out. We're sorry for the trouble you had with the app.   Please restart the machine once, and try downloading and installing the update manually: https://adobe.ly/4nFKl7f Restart the computer after installing the updates. You can also try the suggestions from this article: https://adobe.ly/4mkBCGs   Make sure the following folders have Read/Write access: /Library/Application Support/Adobe/Acrobat/ /Applications/Adobe Acrobat/   If the issue continues, please perform a clean installation using the Acrobat Cleaner tool, remove the installed Acrobat, restart the client, and install Acrobat again.    For testing purposes, try switching the network connection type like switch to a LAN connection, or to a mobile network hotspot and check.   Let us know how it goes. Thanks, Anand Sri. ... View more

Hello @Agnieszka245953107ett   I hope you are doing well, and we are glad to know that the suggestion from our community product expert has worked for you. For future reference, please see this article to learn more about the PDF form field properties: https://adobe.ly/4mqk63v   Please feel free to reach out if you need any assistance. Thanks, Anand Sri. ... View more

Hello @p_5732   I hope you're doing well, and we apologize for the delayed response and the trouble. Please ensure you have the latest version of Acrobat installed on the machine: 25.001.20693 Planned update, Sept 09, 2025. Check for any pending updates from the Menu > help > check for updates, install the updates, restart the app and the machine, and try again.   Please ensure that the printer is updated to the latest driver and firmware. For testing purposes, Disable Protected Mode (Advanced Users Only).    Go to Menu> Preferences > Security (Enhanced) . Uncheck “Enable Protected Mode at startup”. Restart Reader. Please enable the security settings after the test. Let us know how it goes. Thanks, Anand Sri.   ... View more

Hello @Randy CorpGraphics   I hope you are doing well, and we are glad to know that the suggestion from our community product expert has worked for you. For future reference, you can refer to this article to learn more about Acrobat Preflight tool: https://adobe.ly/46oLjhj   Please feel free to reach out if you need any assistance.   Thanks, Anand Sri. ... View more

Hello @petit_3350   I hope you are doing well. Thank you for sharing the steps for deactivating the license; it will help other users.   For future references, you may refer to this article for more information on Activating and Deactivating Adobe apps.   Regards, Anand Sri. ... View more

Hello @Isaak37906817yajz   Could you please collect the logs from the affected machine and share them with us for further investigation? Please provide the following information: the current version of the operating system on your device and the logs from the affected machine. To collect the logs, download and run the Log Collector tool. Make sure to select all log options and attempt to reproduce the issue. After that, close the Log Collector tool; it will generate the logs along with a log ID. Please share this log ID with us.   Thanks, Anand Sri. ... View more

Hello @allen_2440   I am sorry for the trouble. Could you please collect the logs as suggested earlier from the machine and share them with us for further investigations? This will help us isolate the issue.   Thanks, Anand Sri. ... View more

Hello @xxsawer   I hope you are doing well, and thank you for reaching out.   Please try the following steps, and let us know how it goes.   Select the shape (click on the oval). Open the Comments pane or the pop-up note that shows your text. Highlight the text and press Delete / Backspace to clear it. Close the note — the text will be gone, but the shape itself will remain on the page. Important Note: This works only if commenting is enabled in the PDF. If the document is locked or certified, you may not be able to edit comments.   To learn more, please see this article: https://adobe.ly/42r00PC   I hope this helps. Thanks, Anand Sri.   ... View more

Hello @vaem.   I hope you are doing well. Thank you for reaching out. We're sorry for the trouble you had with the app.   Please restart the machine, use the Acrobat Cleaner tool to remove all the traces of Acrobat, and restart the computer.   Then, create a new user profile with full admin rights. Install Acrobat, then grant Full Disk Access. Go to System Settings > Privacy & Security > Full Disk Access, and add both Adobe Acrobat and Creative Cloud Desktop. Then restart your Mac and try launching Acrobat again. Please ensure all the mandatory and optional updates to the operating systems are installed.   If the issue continues, please provide the following information: the current version of the operating system on your device and the logs from the affected machine. To collect the logs, download and run the Log Collector tool. Make sure to select all log options and attempt to reproduce the issue. After that, close the Log Collector tool; it will generate the logs along with a log ID. Please share this log ID with us for further investigation.   Thanks, Anand Sri. [Edited response] ... View more

Hello @Joseph35520952htrh   I hope you are doing well, and thank you for reaching out.   The new Fill and Sign tool has all the features and functionality, and it’s a part of a broader set of tools that include text, checkmarks, and signature options. Use Fill & Sign > Add Text for basic typing.   Let us know if you have a different question. Thanks, Anand Sri. ... View more

Hello @raquel_soto   I hope you're doing well, and we apologize for the delayed response and the trouble.   Thanks for sharing the screenshot! Based on what I see, you're in the E-Sign panel of Adobe Acrobat DC, and the issue seems to be with removing or changing saved signatures. Please ensure you have the latest version of Acrobat installed on the machine: 25.001.20693 Planned update, Sept 09, 2025. Check for any pending updates from the Menu > help > check for updates, install the updates, restart the app and the machine, and try again.   You have two saved signatures visible under the "Fill and Sign Yourself" section. Each has a red ‘X’ icon next to it—this is the delete option for removing saved signatures.   Click the red ‘X’ next to the signature you want to remove. Once deleted, you can add a new signature by clicking the signature icon again in the Fill & Sign toolbar. If the ‘X’ is not clickable or greyed out, it may be due to: A certified document that restricts editing. Acrobat running in restricted mode (e.g., Reader mode or without full permissions). A profile or settings lock in enterprise-managed environments. Sign out → Sign in again: Help → Sign Out, then sign back in to refresh cloud data. Let us know how it goes. Thanks, Anand Sri.   ... View more

Hello @deborah_0836   I hope you're doing well, and we apologize for the delayed response and the trouble.   The current behavior is as designed, and if you want to share your feedback/observations about the tool or the workflow, you can use the Wish form to file a feature request directly with the product team.    Thanks, Anand Sri. ... View more