Hello @inovalight   I hope you are doing well, and I am really sorry for the trouble you had with the app.   If you could share more details about the issue, I would be happy to assist you. We're here to help; we just need more information.   Thanks, Anand Sri. ... View more

Hello @CoathamPier   I am glad that you were able to get this working. Thank you for trying those steps and sharing them here. Please feel free to reach out if you need any assistance.   Regards, Anand Sri. ... View more

Hello @SLA-BD   I hope you are doing well.   You can collect the logs, share the link and the log ID, and other information like OS details, screen recording by direct/private message. Please click on my community user profile name, then select message. Please add the link and title of this community post in your message.   Thanks, Anand Sri. ... View more

Hello @Laurent_Monniez5780   I hope you are doing well, and we're sorry for the trouble you had.   Adobe Acrobat Reader relies on the Text-to-Speech (TTS) voices installed on your operating system, not on the voices bundled with Acrobat itself. If no French TTS voice is installed or properly registered in Windows, Acrobat will not be able to read aloud in French, even if the UI and document language are set correctly.    Install a French TTS Voice in Windows To enable French read-aloud support: Go to Settings > Time & Language > Speech. Under Manage voices, click Add voices. Select French (France) or another French variant (e.g., Canadian French). Click "Add" and wait for the voice to be installed. Once installed, restart your computer and reopen Acrobat Reader.   Verify Acrobat’s Read Aloud Settings Open Acrobat Reader. Go to Menu> Preferences > Reading. Under Read Out Loud Options, ensure the correct French voice is selected. If no French voice appears, it means Windows hasn’t registered it correctly. Try reinstalling or updating your language pack.   Set Document Language in Acrobat Open your PDF. Go to File > Properties > Advanced. Under the Reading Options, Set the Language to French. Save the file and try using Menu > View > Read Out Loud > Read This Page Only.   Please note that Adobe Reader utilizes the voices available on the OS. If the French voice is missing or not properly installed, Acrobat cannot use it, even if everything else is set to French.   Let us know how it goes. Thanks, Anand Sri | Acrobat Community Team ... View more

Hello @Flawless_Genie5C10   I hope you are doing well, and thank you for reaching out. We're sorry for the trouble you had.   Please use the Acrobat Cleaner tool to remove the installed app, then reboot the machine, and download the Acrobat Reader from the direct link. Once the setup is downloaded, right-click on it and select Run as Administrator. Follow the on-screen instructions to complete the installation, and then sign in with your Adobe ID (email address).   Please let us know if you encounter any issues. Thanks, Anand Sri. ... View more

Hello @Halffast1   I hope you are doing well, and thank you for reaching out.   Have you tried the suggestions from the previous post? If not, please try once.   Please create a test user profile with full admin rights, download the Acrobat Reader from the direct link, and run the installer as an administrator. Before that, you can use the Acrobat Cleaner tool to remove the installed app and all the related installation folders.    If the issue continues, please provide the following information: the current version of the operating system on your device, a quick screen recording of the issue, and the logs from the affected machine. To collect the logs, download and run the Log Collector tool. Ensure that you select all log options and attempt to reproduce the issue. After that, close the Log Collector tool; it will generate the logs along with a log ID. Please share this log ID with us for further investigation.   Thanks, Anand Sri. ... View more

Hello @ato27938668477e   I hope you are doing well, and thank you for reaching out. We are sorry for the trouble.   If you are still experiencing the issue with the latest build of Acrobat Reader (25.001.20756, Planned update, Oct 01, 2025), could you please collect the latest logs from the affected machine, a quick screen recording of the issue, and the OS details, and share them with us? To collect the logs, download and run the Log Collector tool. Ensure that you select all log options and attempt to reproduce the issue. After that, close the Log Collector tool; it will generate the logs along with a log ID. Please share this log ID with us for further investigation.   Thanks, Anand Sri. ... View more

Hello @prince_9407   I hope you are doing well, and thank you for reaching out.   Please ensure you have the latest version of Acrobat installed on the machine: 25.001.20756 Planned update, Oct 01, 2025. Check for any pending updates by navigating to Menu > Help> Check for Updates. Install the updates, restart the app and the machine, and try again.   Have you tried the suggestions from this article: https://adobe.ly/46SLEcg If not, please try again and let us know if the issue persists.   Thanks, Anand Sri. ... View more

Hello @Silviu PERIANU   Thank you for sharing the details of the extensive testing.    This issue has been reported to the product team, and they are working on identifying the root cause and a potential solution. We'll update here once the fix is available publicly.   Thanks for your time and cooperation on this. Regards, Anand Sri. ... View more

Hello @gabriele_9147   I hope you are doing well, and thank you for reaching out and sharing the details.   This has already been reported to the product team as well as to Microsoft. This issue has been present in the new Outlook (2024/2025 builds). We'll share an update here once we here anything or any update from them.   Thanks for your time and cooperation. Regards, Anand Sri. ... View more

Hello @Architect4710   I hope you are doing well, and thank you for reaching out.   Could you please install the latest version of Acrobat and Reader: 25.001.20756. Planned update, Oct 01, 2025. Check for any pending updates by navigating to Menu > Help> Check for Updates. Install the updates, restart the app and the machine, and try again.   Please let us know if you continue to experience the issue. Thanks, Anand Sri. ... View more

Hello @bethany_5182   I hope you are doing well, and thank you for reaching out.   Could you please collect the logs and share them with us for further investigations? To collect the logs, download and run the Log Collector tool. Ensure that you select all log options and attempt to reproduce the issue. After that, close the Log Collector tool; it will generate the logs along with a log ID. Please share this log ID with us for further investigation.   Thanks, Anand Sri. ... View more

I completely agree with you @bethany_5182. I have already reported this to the product team; however, logs are required for any investigations, as well as finding the root cause of the issue, so that the product team can identify the fix according to the module causing the issue. I will request, collect, and share the logs so that it becomes easier for us to identify the fix.   Regards, Anand Sri. ... View more

Hello @bethany_5182    We are unable to reproduce the issue in-house, so the requested logs will help us identify the issue and its root cause and work on a possible fix. Please share the required details from the previous post so that we can investigate this further.   Thanks, Anand Sri. ... View more

Hello @shawong32   I hope you are doing well, and thank you for reaching out.   If you are experiencing this issue with the latest version of the freeware Acrobat Reader (version 25.001.20756, Planned update: Oct 01, 2025), can you collect the logs as suggested in the previous post, so that we can investigate this further? Please also share the version of the operating system.   Thanks, Anand Sri. ... View more

Hello!   I hope you are doing well, and thanks for reaching out.   Could you please share more details about the issue? Is this issue happening with the latest version of Acrobat Reader: 25.001.20756 Planned update, Oct 01, 2025?  Please provide the following information: the current version of the operating system on your device, the Outlook version, printer details, and the logs from the affected machine. To collect the logs, download and run the Log Collector tool. Ensure that you select all log options and attempt to reproduce the issue. After that, close the Log Collector tool; it will generate the logs along with a log ID. Please share this log ID with us for further investigation.   Thanks, Anand Sri. ... View more

Hello @michal_4439   I hope you are doing well, and thank you for reaching out.   It is currently not possible to fully remove or hide the Sign In and Upgrade buttons in Adobe Acrobat Reader using Group Policy or registry settings. To learn more about the available lockable settings, please see this enterprise article: https://adobe.ly/4q0xG0H   For the deployment guide, refer to this article: https://adobe.ly/3VYBP7A   I hope this helps. Thanks, Anand Sri | Acrobat Community Team. ... View more

Hello @Yuka_Kagami   I hope you are doing well.    ++Adding to what our community product expert has already shared, this error is caused by the use of the WinHttpWebSocketCompleteUpgrade API, which is only available on Windows 8 / Windows Server 2012 or later. If you're running Windows 7, this API is not present in the system's WINHTTP.dll, leading to the failure of AdobeCollabSync.exe at startup.   Disable AdobeCollabSync.exe. If you don’t use Adobe Cloud collaboration features, you can disable AdobeCollabSync.exe: Open Task Scheduler or System Configuration (msconfig) and disable the Adobe Collaboration Synchronizer from startup. Or Go to Menu> Preferences > General. Uncheck Show online storage when saving files, and opening files option. Restart Acrobat. Note: This may impact features such as cloud sync or shared reviews.   You can also use the Acrobat Cleaner tool to remove the currently installed app, restart the machine, and install the previous compatible version of Acrobat Reader. However, the recommendation is to upgrade the operating system.   Thanks, Anand Sri.   ... View more

Hello @EdgarTeoh, and @henrie_8913   I hope you are doing well, and thank you for reaching out.   Please ensure you have the latest version of Acrobat installed on the machine: 25.001.20756 Planned update, Oct 01, 2025. Check for any pending updates by navigating to Menu > Help> Check for Updates. Install the updates, restart the app and the machine, and try again.   Disable Protected Mode (Temporary Test): Navigate to Menu > Preferences > Security (Enhanced). Uncheck “Enable Protected Mode at startup”. Restart Acrobat Reader. Please enable the security settings after the test.     If the issue continues, please provide the following information: the current version of the operating system on your device and the logs from the affected machine. To collect the logs, download and run the Log Collector tool. Ensure that you select all log options and attempt to reproduce the issue. After that, close the Log Collector tool; it will generate the logs along with a log ID. Please share this log ID with us for further investigation.   Thanks, Anand Sri. ... View more

Hello @Zego25595501mhdn   I hope you are doing well, and thank you for reaching out. We're sorry for the trouble you had with the Acrobat Reader app.   Please ensure you have the latest version of Acrobat installed on the machine: 25.001.20756 Planned update, Oct 01, 2025. Check for any pending updates by navigating to Menu > Help> Check for Updates. Install the updates, restart the app and the machine, and check if the app still freezes while applying the signature.   Disable GPU Acceleration: Go to Menu > Preferences > Page Display Uncheck: “Smooth Line Art”, and “Enhance Thin Lines” Go to Menu > Preferences > Security (Enhanced) Uncheck: “Enable Protected Mode at startup” and “Enable Enhanced Security”. Click OK, restart the app, and check. Please enable the security settings after the test. Please create a test user profile with full administrative rights, install Adobe Acrobat Reader, and verify if the app still freezes. Try a clean installation as well, using the Acrobat Cleaner tool in the testing user profile, and check the performance.   If the issue continues, please provide the following information: the current version of the operating system on your device and the logs from the affected machine. To collect the logs, download and run the Log Collector tool. Ensure that you select all log options and attempt to reproduce the issue. After that, close the Log Collector tool; it will generate the logs along with a log ID. Please share this log ID with us for further investigation.   Thanks, Anand Sri. ... View more

Hello @Defender for Cloud   I hope you are doing well, and thank you for reaching out.   Currently, Microsoft Defender for Cloud session policies are not officially supported for 'acrobat.adobe.com' because the Acrobat web does not support IDP-initiated SAML login flows. As you correctly observed, Acrobat uses a service-initiated (SP-initiated) SAML authentication process, which means that authentication must begin from the Acrobat web app itself.   Adobe supports SSO via SAML through Federated IDs, and you can configure this using the Adobe Admin Console. However, this setup is designed for SP-initiated logins, where the user starts authentication from the Adobe service, not from the identity provider or a proxy like MCAS. See this article for more information: Set up identity and Single Sign-On. You can also post your question to the Enterprise Community team and see if the experts can assist you with any workaround: Enterprise & Teams.   You can also use the Adobe Wish form to raise a feature request with the product team.   Thanks, Anand Sri. ... View more

Hi All,   Thank you for your time and cooperation on this. We're glad to know that the issue has been fixed with the latest update: 25.001.20756 Planned update, Oct 01, 2025. Please don't hesitate to contact us if you encounter any issues or require assistance with the product.   Regards, Anand Sri. ... View more

Hello @Silviu PERIANU   I hope you are doing well. Thank you for sharing the details. We will get this test at our end. Could you please install the latest build and try again: 25.001.20756 Planned update, Oct 01, 2025.    Thanks, Anand Sri. ... View more

Hello @an_2025   I hope you are doing well, and I am sorry for the delayed response.   We tested the file with the latest versions of Acrobat and Reader 25.001.20756 Planned update, Oct 01, 2025, and when I reopen the file after filling in the details, I can see the details/data. Can you install the trial version of Acrobat once and try it?   Let us know how it goes. Thanks, Anand Sri. ... View more

Hello @Gregory House   We're glad to know that updating to the latest build has fixed the issue for you. Please feel free to reach out if you need any assistance.   Thanks, Anand Sri. ... View more

Hello @MiloInSanDiego   I hope you are doing well. We are glad to know that the issue has been resolved. Please feel free to reach out if you need any assistance.   Thanks, Anand Sri. ... View more