Hello @p_5732   I hope you're doing well, and we apologize for the delayed response and the trouble. Please ensure you have the latest version of Acrobat installed on the machine: 25.001.20693 Planned update, Sept 09, 2025. Check for any pending updates from the Menu > help > check for updates, install the updates, restart the app and the machine, and try again.   Please ensure that the printer is updated to the latest driver and firmware. For testing purposes, Disable Protected Mode (Advanced Users Only).    Go to Menu> Preferences > Security (Enhanced) . Uncheck “Enable Protected Mode at startup”. Restart Reader. Please enable the security settings after the test. Let us know how it goes. Thanks, Anand Sri.   ... View more

Hello @Randy CorpGraphics   I hope you are doing well, and we are glad to know that the suggestion from our community product expert has worked for you. For future reference, you can refer to this article to learn more about Acrobat Preflight tool: https://adobe.ly/46oLjhj   Please feel free to reach out if you need any assistance.   Thanks, Anand Sri. ... View more

Hello @petit_3350   I hope you are doing well. Thank you for sharing the steps for deactivating the license; it will help other users.   For future references, you may refer to this article for more information on Activating and Deactivating Adobe apps.   Regards, Anand Sri. ... View more

Hello @Isaak37906817yajz   Could you please collect the logs from the affected machine and share them with us for further investigation? Please provide the following information: the current version of the operating system on your device and the logs from the affected machine. To collect the logs, download and run the Log Collector tool. Make sure to select all log options and attempt to reproduce the issue. After that, close the Log Collector tool; it will generate the logs along with a log ID. Please share this log ID with us.   Thanks, Anand Sri. ... View more

Hello @allen_2440   I am sorry for the trouble. Could you please collect the logs as suggested earlier from the machine and share them with us for further investigations? This will help us isolate the issue.   Thanks, Anand Sri. ... View more

Hello @xxsawer   I hope you are doing well, and thank you for reaching out.   Please try the following steps, and let us know how it goes.   Select the shape (click on the oval). Open the Comments pane or the pop-up note that shows your text. Highlight the text and press Delete / Backspace to clear it. Close the note — the text will be gone, but the shape itself will remain on the page. Important Note: This works only if commenting is enabled in the PDF. If the document is locked or certified, you may not be able to edit comments.   To learn more, please see this article: https://adobe.ly/42r00PC   I hope this helps. Thanks, Anand Sri.   ... View more

Hello @vaem.   I hope you are doing well. Thank you for reaching out. We're sorry for the trouble you had with the app.   Please restart the machine once and ensure all the mandatory and optional updates to the operating systems are installed. Then, use the Acrobat Cleaner tool to remove all the traces of Acrobat and restart the computer. Then, create a new user profile with full admin rights. Install Acrobat, then grant Full Disk Access. Go to System Settings > Privacy & Security > Full Disk Access, and add both Adobe Acrobat and Creative Cloud Desktop. Then restart your Mac and try launching Acrobat again.   If the issue continues, please provide the following information: the current version of the operating system on your device and the logs from the affected machine. To collect the logs, download and run the Log Collector tool. Make sure to select all log options and attempt to reproduce the issue. After that, close the Log Collector tool; it will generate the logs along with a log ID. Please share this log ID with us for further investigation.   Thanks, Anand Sri. ... View more

Hello @Joseph35520952htrh   I hope you are doing well, and thank you for reaching out.   The new Fill and Sign tool has all the features and functionality, and it’s a part of a broader set of tools that include text, checkmarks, and signature options. Use Fill & Sign > Add Text for basic typing.   Let us know if you have a different question. Thanks, Anand Sri. ... View more

Hello @raquel_soto   I hope you're doing well, and we apologize for the delayed response and the trouble.   Thanks for sharing the screenshot! Based on what I see, you're in the E-Sign panel of Adobe Acrobat DC, and the issue seems to be with removing or changing saved signatures. Please ensure you have the latest version of Acrobat installed on the machine: 25.001.20693 Planned update, Sept 09, 2025. Check for any pending updates from the Menu > help > check for updates, install the updates, restart the app and the machine, and try again.   You have two saved signatures visible under the "Fill and Sign Yourself" section. Each has a red ‘X’ icon next to it—this is the delete option for removing saved signatures.   Click the red ‘X’ next to the signature you want to remove. Once deleted, you can add a new signature by clicking the signature icon again in the Fill & Sign toolbar. If the ‘X’ is not clickable or greyed out, it may be due to: A certified document that restricts editing. Acrobat running in restricted mode (e.g., Reader mode or without full permissions). A profile or settings lock in enterprise-managed environments. Sign out → Sign in again: Help → Sign Out, then sign back in to refresh cloud data. Let us know how it goes. Thanks, Anand Sri.   ... View more

Hello @deborah_0836   I hope you're doing well, and we apologize for the delayed response and the trouble.   The current behavior is as designed, and if you want to share your feedback/observations about the tool or the workflow, you can use the Wish form to file a feature request directly with the product team.    Thanks, Anand Sri. ... View more

Hello @gina_8314   I hope you are doing well, and thank you for reaching out. We're sorry for the trouble you had.   Could you please share more details about the issue? Are you trying to view the PDF files on the Acrobat desktop app, or through the Adobe Online services? Are you on a Mac or Windows machine, and what is the version?  If you are using the desktop app, please ensure you have the latest version of Acrobat installed on the machine: 25.001.20693 Planned update, Sept 09, 2025. Check for any pending updates from the Menu > help > check for updates, install the updates, restart the app and the machine, and try again.   For online services, use a different browser, sign in using your Adobe ID (email) associated with the license/subscription, and try downloading the files. Use a different network connection type, like connecting to a mobile hotspot or a LAN connection, temporarily disable any security software, and try downloading the files. Save the file locally, like to the desktop or documents, then open the file from the Menu section of the Acrobat desktop app > Open > choose the file location.   Try opening the files in a browser from the Acrobat online services: https://adobe.ly/4gsv8nN   Let us know how it goes, we're here to help, just need more info. Thanks, Anand Sri. ... View more

Hello @D. Asmuz   I hope you are doing well, and thank you for reaching out.   Could you please share more details about the issue? Are you editing the PDF using the Acrobat desktop app or the online services? Are you on a Mac or a Windows machine, and what is the version?    To save a PDF:    After editing, go to the top menu and click File > Save. If it's a new file or you opened it from an email or browser, use File > Save As to choose a location on your computer. You can also press Ctrl + S (Windows) or Cmd + S (Mac) as a shortcut to save. See this article for more details: https://adobe.ly/42tkqYd If you opened the PDF from a temporary location (like directly from an email or browser), Acrobat might not save it properly. Always download the file first, then open it in Acrobat to ensure your edits are saved.   Set Up Autosave in Adobe Acrobat Autosave is enabled by default in Acrobat, but you can customize it to better protect your work: Open Acrobat. Go to Menu > Preferences. Select the Documents category. Under Save Settings, check the box: “Automatically save document changes to temporary file every X minutes.” You can adjust the time interval (e.g., every 5 minutes) to suit your workflow.   How to Recover Lost Work in Acrobat:  If Acrobat crashed or closed unexpectedly, follow these steps: 1. Restart Acrobat If autosave is active, Acrobat will prompt you to restore the unsaved file when you reopen it.   Manually Locate Temporary Files If the file doesn’t auto-recover: Navigate to: C:\Users\<YourUsername>\AppData\Roaming\Adobe\Acrobat\DC Look for files with .tmp or .dat extensions. Copy them to a safe location. Rename the file extension to .pdf. Try opening it in Acrobat.   I hope this helps. Thanks, Anand Sri.   ... View more

Hello @virág_8517   Thank you for reaching out.   The Adobe Acrobat Pro license you're using is a Named User License (NUL). This model allows activation on up to two devices, but it’s designed for one user only, and not for simultaneous use on both devices. If you're signed in on your PC and then try to use Acrobat on your laptop without signing out first, the software may recognize your license but restrict editing features.    1. Adobe Acrobat Pro Individual License Best for freelancers or very small teams. Each license is tied to one Adobe ID and allows use on two devices (not simultaneously). 2. Adobe Acrobat Team License Recommended for firms and collaborative environments. Centralized license management via Admin Console. Easy reassignment of licenses. Better suited for hybrid setups and growing teams. You can also reach out to the Sales team to know more about the pricing and offers.    I hope this helps. Let us know if you are facing any technical issues.   Thanks, Anand Sri. ... View more

Hello @simon_7021   I hope you are doing well, and thanks for reaching out.   Could you please share the Adobe support ticket with us (only in direct message, click on my community user profile name, and choose message) so that we can check the status internally?   Thanks, Anand Sri. ... View more

Thank you for sharing the sample PDF file, we will get this checked and tested by the product team, and we will share an update here soon.   Regards, Anand Sri. ... View more

Hello @ omer.gok   I hope you are doing well, and thank you for reaching out.   You can use the Google Translate feature to convert the above instructions into French, or use the community's own translation feature to convert the info. See the screenshot. Ensure that you are logged in to the community.       Thanks, Anand Sri. ... View more

Hello @emmanouil_9918   I am glad to know that it worked. Please feel free to reach out if you need any assistance. Thanks for your time and cooperation.   Regards, Anand Sri. ... View more

Hello @garethirwin1234   You can send me the details, such as screen recordings, logs, and other information, directly to me using direct message. Please click on my community user profile name and select message.   Thanks, Anand Sri. ... View more

Hello @Leif17150009io2a   Thank you for sharing the details. Could you please share a sample PDF file and the machine logs for further investigation?   Regards, Anand Sri. ... View more

Hello @nitnat   I hope you're doing well, and we apologize for the delayed response and the trouble. Please ensure you have the latest version of Acrobat installed on the machine: 25.001.20693. Planned update, Sept 09, 2025. Check for any pending updates from the Menu > help > check for updates, install the updates, restart the app and the machine, and try again.   For testing purposes, please Disable Protected Mode at Startup. Go to Menu > Preferences > Security (Enhanced). Uncheck “Enable Protected Mode at Startup.” Then, Restart Acrobat.   Are you experiencing this issue with all the PDFs, or is it specific to one PDF? Please ensure all the mandatory and optional operating system updates are installed. After installing the updates, restart the computer.   You can also perform a clean installation using the Acrobat Cleaner tool, remove the currently installed app, restart the machine, and install Acrobat.    Let us know how it goes. Thanks, Anand Sri. ... View more

Hello @Leif17150009io2a   I hope you are doing well, and thank you for reaching out.   The Read Out Loud feature in Adobe Acrobat and Acrobat Reader relies on the voices installed in your operating system, not within Acrobat itself. If German voices are not available or properly configured on your Mac or PC, Acrobat will not be able to read the document aloud in German—even if the app’s language settings are set to German.   Please ensure you have the latest version of Acrobat installed on the machine: Win: 25.001.20693 Planned update, Sept 09, 2025. Check for any pending updates from the Menu > help > check for updates, install the updates, restart the app and the machine, and try again.   Check System Voices On Windows: Go to Settings > Time & Language > Speech, and ensure a German voice is installed. On Mac, go to System Settings > Accessibility > Spoken Content > Voices and download a German voice if it is not already available.   Configure Acrobat Preferences Open Acrobat. Go to Menu > Preferences > Reading. Uncheck “Use default voice” and manually select a German voice from the dropdown (if available). Adjust pitch and speed if needed.   Verify PDF Accessibility Ensure the PDF is tagged properly (PDF/UA compliant), as untagged PDFs may not be read correctly. You can check this via View > Accessibility > Full Check.   If the issue continues, please provide the following information: the current version of the operating system on your device, a sample PDF file through which you are able to reproduce the issue, and the logs from the affected machine. To collect the logs, download and run the Log Collector tool. Make sure to select all log options and attempt to reproduce the issue. After that, close the Log Collector tool; it will generate the logs along with a log ID. Please share this log ID with us for further investigation.   Thanks, Anand Sri. ... View more

Hello @Luzius_0590   Glad to hear you were able to get Reader working again. What likely happened is that when CCleaner put Adobe Acrobat Reader to sleep, it temporarily disabled background processes and services that Acrobat relies on to function properly, including those related to Enhanced Security/Protected Mode. When you reactivated Acrobat, it may have reinitialized its security modules in a cleaner state, allowing it to run smoothly—even with Enhanced Security enabled.   Thanks again for sharing—your insight might help others facing similar issues!   Regards, Anand Sri. ... View more

Hello @ABQmedic505   Thank you for your feedback. Your feedback helps us identify areas where we can improve the clarity of our interface. You can use the direct Enterprise download link to install Acrobat Reader without any add-ons: https://adobe.ly/4n0xTyV   You can also raise a feature request with the product team and share your observation and feedback using the Adobe Wish form.   Thanks, Anand Sri. ... View more

Hello @Nikki26923351ukqc   I hope you are doing well, and thank you for reaching out.    Could you please share more details about the issue? Is it happening with one specific PDF or with all the PDFs where you are adding '@' in comments? Are you on a Mac or Windows machine, and what is the version? Please ensure you have the latest version of Acrobat installed on the machine: Win: 25.001.20693 Planned update, Sept 09, 2025. Check for any pending updates from the Menu > help > check for updates, install the updates, restart the app and the machine, and try again.   In Acrobat, confirm that autosave is enabled: Menu > Preferences > Documents > “Save As optimizes for Fast Web View” should be unchecked, and “Automatically save document changes to temporary file every X minutes” should be enabled.   Is it happening to files saved on network drives or local files? Save the files locally and then try adding the '@' in the comments.    If the issue repeats even after updating and saving locally, please provide your Acrobat version and OS details, a sample PDF file through which you are able to reproduce the issue, and a quick screen recording, so that we can investigate further.   Thanks, Anand Sri. ... View more

Hello @mvelikov   Sure, I will check the document. You can also run the Preflight tool to inspect the PDF document, run the font fix, and check if you still get the error message. Also, could you please share the current OS version, and the Acrobat version installed? Ensure you have the latest version of Acrobat 25.001.20693 Planned update, Sept 09, 2025 installed along with the all mandatory and optional updates of the operating system. Please share the details so that I can try to replicate it at my end.   Thanks, Anand Sri. ... View more

Hello @allen_2440   Thank you for sharing the original steps for manually cleaning Adobe folders that worked for you. Please do let us know if Acrobat crashes or freezes. Thanks again for your time and cooperation.   Regards, Anand Sri. ... View more

Hello @Gregory House    I hope you are doing well, and thanks for sharing the details.   Could you please create a test user profile with full admin rights, install Acrobat, and check if you still get the error message? If the issue continues, please provide the following information: the current version of the operating system on your device and the logs from the affected machine. To collect the logs, download and run the Log Collector tool. Make sure to select all log options and attempt to reproduce the issue. After that, close the Log Collector tool; it will generate the logs along with a log ID. Please share this log ID with us for further investigation.   Thanks, Anand Sri. ... View more