Hello @m.velikov   I hope you are doing well, and I am sorry for the delayed response.   The product team is working on the identified fix, and it will be available with the public update soon. I will update the thread once it is available with the release. Thanks for your time and cooperation on this.   Regards, Anand Sri. ... View more

Hello @Ly_Sopheak9692   I hope you are doing well. We have reported this to the product team for further investigation, and they are working on identifying the root cause and a fix. It will be helpful if you can collect the logs from the affected machine and share them with us, as it will help the product team in identifying the environments and the reason causing the issue. Please provide the following information: the current version of the operating system on your device and the logs from the affected machine. To collect the logs, download and run the Log Collector tool. Ensure that you select all log options and attempt to reproduce the issue. After that, close the Log Collector tool; it will generate the logs along with a log ID. Please share this log ID with us for further investigation.   Thanks, Anand Sri. ... View more

Hello @garyhooper,   The Product team has identified the root cause and is working on the fix. Once it is tested and validated internally, it will be available with the public release. I will update the thread once the fix is available.   Thanks for your time and cooperation on this. Regards, Anand Sri. ... View more

@yossi_0798, Thank you for sharing the steps, which may work in this scenario.   Regards, Anand Sri. ... View more

Hello @defaultaqeznvh8pflu   I hope you are doing well, and we're sorry for the trouble.    If the issue still continues with the latest build, please collect the logs and share them with us for further investigation. To collect the logs, please refer to this article on collecting all logs from the affected machine: Adobe Acrobat Diagnostics. Download and run the Log Collector tool. Ensure that you select all log options and attempt to reproduce the issue. After that, close the Log Collector tool; it will generate the logs along with a log ID. Please share the log ID with us for further investigation.   Thanks, Anand Sri. ... View more

Hello @authentic_Sunrise9487   Thanks for the logs. We will get this investigated. Please install the latest build of the Acrobat 25.001.21078 Planned update, Jan 12, 2026. Check for any pending updates by navigating to Menu > Help> Check for Updates. Install the updates, restart the app and the machine, and try again. If this still continues, please collect the fresh logs and share the log ID with us.   Regards, Anand Sri. ... View more

Thank you, @Josh183, for all the details and information, and I hope you have read and seen all the instructions from the Deployment article. I am getting the workflow you shared checked by the product team and will share more once I hear from them.   Regards, Anand Sri. ... View more

Hello @stunning_epicness5D2D   ++ Adding to what our community product expert has already shared, you can use the Acrobat Cleaner tool to remove the installed Acrobat or the freeware Acrobat Reader app. Restart the machine after running the Cleaner tool to remove the traces of the application.   Thanks, Anand Sri. ... View more

Hello @Jovial_painter7798   I hope you are doing well, and thank you for reaching out.   ++ Adding to what our community product expert has already shared, when you convert using PDFMaker (the Adobe tab in Word), the tagging structure in the PDF is generated directly from the actual Word styles, as Microsoft provides them to Acrobat.  Please note that only Word heading styles (Heading 1, Heading 2, Heading 3…) are automatically processed as true hierarchical headings in the PDF’s tags and accessibility structure. The Title style is not treated as a heading and therefore becomes a Paragraph.   Additional suggestions:    Option 1: Keep your “Title” style, but map it to a heading level only for the PDF.  In the PDFMaker settings, you can tell Acrobat which Word styles should become which PDF bookmark and tag levels. Steps: In Word, go to Acrobat tab > Preferences > Settings. Go to the Bookmarks tab (this also controls tag hierarchy, not just bookmarks). In the Elements list, find Title. Change its Level to 1 (this makes it behave like an H1 in the PDF). You can leave your actual Heading 1, Heading 2, etc., as Levels 2–4. Convert your document again using Create PDF from the Acrobat tab.   Option 2: Use Heading 1 for the title, but exclude it from the TOC.   If you prefer strictly using heading styles: Apply Heading 1 to your title. Open References > Table of Contents > Custom TOC. Under Show levels, and in the Options dialog, configure the TOC to start at Heading 2. This prevents Heading 1 from appearing in the TOC but keeps correct document semantics. Convert using the Acrobat tab.   Please note that these steps may vary based on your environment, operating system, and Acrobat version; therefore, you may need to perform additional or fewer steps to complete the suggested workflow.   To learn more, check these articles: https://adobe.ly/49Q0hzH https://adobe.ly/4qjuOLX   Regards, Anand Sri. ... View more

Hello @Josh183   I hope you are doing well, and thank you for trying all the steps and sharing detailed information. We're also sorry for the trouble you had.   I will get this checked once internally and will get the steps verified if something is missing. Meanwhile, please check these details once:    Confirm if you are opening a MUI build in the Wizard (Reader DC MUI 64‑bit, not a single‑language MSI). If it’s not MUI, the language options will be disabled. Please note that in the Wizard, Application Languages / Acrobat MUI Languages become selectable only when the loaded installer is MUI.   If you need silent deployment with EN+FR available, use the MUI installer and either: Wizard + MST (preferred), then deploy via msiexec /i AcroRead.msi TRANSFORMS=AcroRead.mst /qn, or EXE with SUPPRESSLANGSELECTION=YES so the UI follows the OS language.   Also, check this Enterprise Toolkit guide for more details: https://adobe.ly/4pK4iuh   Thanks, Anand Sri. ... View more

Hello @olivier_5974   I hope you are doing well, and thank you for reaching out.   Under eIDAS, a Qualified Electronic Signature (QES) must be created using a qualified certificate issued by a Qualified Trust Service Provider (QTSP) and validated against the EU Trusted Lists (EUTL).  You have two supported paths: 1) Cloud QES (recommended) > Acrobat Sign + QTSP Ask your admin to enable cloud-based digital signatures and preselect your QTSP (CSC provider) in Account Settings > Digital Signatures. When you sign, choose the QTSP, authenticate, and the flow will apply a QES (with qualified timestamps for LTV where configured). See these articles to learn more: Enable cloud-based digital signatures, & Overview of Digital Signatures in Adobe Acrobat Sign.  2) Desktop QES > Acrobat with your qualified certificate (card/token) Install the token drivers, add your digital ID in Menu > Preferences > Signatures > Identities & Trusted Certificates > Add ID, and sign using PAdES with timestamp/LTV. Ensure Acrobat trusts the EU Trusted Lists (EUTL) so qualified certs/devices are recognized.  Please check these articles to learn more: About certificate signatures in Adobe Acrobat, & European Union Trusted Lists.  Please note that Acrobat automatically handles the signature format, so there’s no separate “create QES policy” step inside Acrobat; the eIDAS compliance comes from the qualified certificate and signing service you use. Check this article to learn more: https://adobe.ly/4qg6lY5   I hope this helps. Thanks, Anand Sri. ... View more

Hello @Ted23456137q5w5   I hope you are doing well, and we're sorry for the trouble you had.   Please ensure you have the latest version of Acrobat installed on the machine: 25.001.21078. Planned update, Jan 12, 2026. Check for any pending updates by navigating to Menu > Help> Check for Updates. Install the updates, restart the app and the machine, and try again.   If the issue continues, please provide the following information: the current version of the operating system on your device, a quick screen recording, a sample file, and the logs from the affected machine. To collect the logs, download and run the Log Collector tool. Ensure that you select all log options and attempt to reproduce the issue. After that, close the Log Collector tool; it will generate the logs along with a log ID. Please share this log ID with us for further investigation.   Thanks, Anand Sri. ... View more

Hello @paulo54953503   I hope you are doing well, and thank you for sharing the steps. Could you please provide a screenshot of the Preference settings for these steps to assist other users?   Thanks, Anand Sri. ... View more

Hello @debbie_2248   I hope you are doing well, and thank you for reaching out.   Acrobat may ask you to sign in even when you’re saving documents to your desktop because the app is tied to your Adobe license and services, not just the file location. Are you using the Acrobat desktop app or the freeware Acrobat Reader? Signing in unlocks the tools included with your plan and verifies your subscription or free services. The file saving location (Desktop, Documents, etc.) doesn’t affect this requirement; Acrobat still needs to confirm who is using the app so it can enable the correct features.   If Acrobat is auto‑saving files to your Desktop, that’s just your current default save location. If you’d prefer to save files elsewhere, you’ll need to select a different folder in the Save dialog. Saving files to your desktop does not automatically mean Acrobat is working offline or without account validation.   Let us know if you have a different question; we're here to help.   Thanks, Anand Sri. ... View more

Hello @frankr14366357   I hope you are doing well, and thank you for reaching out. We're sorry for the trouble you had with the app.   If you have the Acrobat app, please remove it completely using the Acrobat Cleaner tool. Restart the machine once. Ensure that the OS is updated with the latest build. Create a test user profile with full admin rights, install Acrobat, and check the performance and see if it still crashes.    If the issue continues, please provide the following information: the current version of the operating system on your device and the logs from the affected machine. To collect the logs, please refer to this article on collecting all logs from the affected machine: Adobe Acrobat Diagnostics. Please share the log ID with us for further investigation.   Regards, Anand Sri. ... View more

Hello @Karen32086558co3l   Let us know if you experience any issues. Thanks for your time and cooperation on this.   Regards, Anand Sri | Acrobat Community Team ... View more

Hello @Ajay_Kumaresan5309   I hope you are doing well, and thank you for reaching out.   The file you provided, titled "CCSE2-2AT/2025 Question Booklet," is a scanned exam paper with multiple pages. On several pages, there are visible tick marks (✔) next to some answer choices. These marks appear to be part of the scanned image, not interactive form fields or annotations.   To remove the Tick marks, you need Acrobat Pro DC and have to use the Edit tool. See this article to learn more: https://adobe.ly/458HzR8   You can also use the Redact tool to remove information from the PDFs. See this article for more information: https://adobe.ly/4pDhGjQ   I hope this helps. Regards, Anand Sri. ... View more

Hello All,   I hope you are doing well, and thanks for your patience and cooperation on this.   The issue has been fixed with the latest build of Acrobat version 25.001.21078 Planned update, Jan 12, 2026. Check for any pending updates by navigating to Menu > Help> Check for Updates. Install the updates, restart the app and the machine, and try again.   Let us know if you still experience any issues.   Regards, Anand Sri | Acrobat Community Team ... View more

Hello @Beverly   I hope you are doing well. Create a new Test User Profile that has full admin rights, and test Acrobat. See this article for the steps: https://adobe.ly/49wicdo   Regards, Anand Sri. ... View more

Hello @CG SF   I hope you are doing well.   We're glad to know that the suggestion in this thread worked for you. For future reference, please see this Adobe article to learn more: Edit document structure with the Content and Tags panels (Acrobat Pro) Please feel free to reach out if you need any assistance.   Thanks, Anand Sri. ... View more

Hello @Charles3141479505h2   I hope you are doing well.   Thanks so much for sharing these detailed notes! Really appreciate you taking the time to break this down. This will help other users with similar questions.  Please feel free to reach out if you need any assistance.   Regards, Anand Sri. ... View more

Hello @EHSANUL_HAQUE7282   I hope you are doing well, and thanks for reaching out.   Could you please share more details about the issue? What is the version of the OS installed? Are you using Acrobat or the freeware Acrobat Reader? Please ensure you have the latest version of Acrobat installed on the machine: 25.001.20997. Planned update: December 9, 2025. Check for any pending updates by navigating to Menu > Help> Check for Updates. Install the updates, restart the app and the machine, and try again.   I am using Acrobat Pro latest build, and latest Windows OS, and I see the Preferences.     Regards, Anand Sri. ... View more

Hello @jorge_3020   I hope you are doing well, and thank you for reaching out.   If you are experiencing the issue mentioned in this thread, it was fixed with the update of Acrobat and Reader. Please ensure you have the latest version of Acrobat installed on the machine: 25.001.20997. Planned update: December 9, 2025. Check for any pending updates by navigating to Menu > Help> Check for Updates. Install the updates, restart the app and the machine, and try again.   Let us know if you experience any issues or get any error message.   Regards, Anand Sri. ... View more

Hello @robert_7335   Thank you for the details. Sure, once the fix is available, I will share the information here. And, I will follow up with you via email if I need your assistance.   Regards, Anand Sri. ... View more

Hello @randee_4827   Thank you for the details and information. We'll get this investigated by the product team and will share the findings here soon. Thanks for your cooperation.   Regards, Anand Sri. ... View more

Hello @Valeedra   I hope you are doing well. I am sorry for the trouble. The issue is still a priority, and the team is working on the fix and going through various internal testing and validation. The fix will be available with a public release very soon.   Thanks for your patience and cooperation on this. Regards, Anand Sri. ... View more

Hello @robert_7335   Thank you for sharing the video; it is helpful. I have also shared additional information via direct message. Please check the community inbox section.   Regards, Anand Sri. ... View more

Hello @haswell_3001   I hope you are doing well. You can use this Adobe Official URL to download Acrobat in the English language: Install Acrobat. Let us know if you experience any issues.   Thanks, Anand Sri. ... View more