Hello @Steven283167473vl8   I hope you are doing well, and thank you for reaching out.   With the latest update and the enhanced new UI, the tool pane cannot be hidden with the registry settings or permanently collapsed. If you manage multiple systems under Enterprise deployment, please see this article for the available Feature Lockdown options: https://adobe.ly/3WCKSv4   I hope this helps. Thanks, Anand Sri. ... View more

Hello @rogeliov33397151   Thank you for sharing all the information and trying the steps. Could you please collect the logs from the user profile and share them with us for further investigation? To collect the logs, download and run the Log Collector tool. Ensure that you select all log options and attempt to reproduce the issue. After that, close the Log Collector tool; it will generate the logs along with a log ID. Please share this log ID with us.   Regards, Anand Sri. ... View more

Hello @ruben_5631   I hope you are doing well.   I will forward this as a feature request to the product team. You can also raise a feature request directly using the Adobe Wish form.   Thank you, Anand Sri. ... View more

Hello @jane_4547   I hope you are doing well, and I am sorry for the trouble you had.   The product team is working on the fix, and it will be available soon. I will share an update here once the fix is available.   Thank you for your cooperation.   Regards, Anand Sri. ... View more

Hello @rogeliov33397151   Thank you for trying the detailed steps and for sharing the information.   Please close all Adobe applications, open Task Manager, and terminate all Adobe-related processes. Then use the Acrobat Cleaner tool to remove the currently installed Acrobat app, then restart the machine. Download and install the Acrobat from the direct link. Once you have the latest version installed, try downloading the language and dictionaries pack from the link.   If the issue continues, please create a test user profile with full admin rights, and install Acrobat and check.   Let us know how it goes. Thanks, Anand Sri. ... View more

Hello @bev_n12   We have reported this issue to the product team, and they are working on the fix as the root cause has been identified. We will share an update here once the fix is available.   Thank you for your time and cooperation.   Regards, Anand Sri. ... View more

Hello @nishay_1482   I hope you are doing well, and we're sorry for the trouble you had.   We have reported this issue to the product team, and they are working on identifying the root cause and developing a fix. We'll share an update here once the fix is available in the public update. Thank you for your time and cooperation on this.   Regards, Anand Sri | Acrobat Community Team ... View more

Hello All,   I hope you are doing well, and we are sorry for the trouble you had.   We have reported this issue to the product team, and they are working on identifying the root cause and developing a fix. We'll share an update here once the fix is available in the public update. Thank you for your time and cooperation on this.   Regards, Anand Sri | Acrobat Community Team ... View more

Hello @cw_2038   I hope you are doing well, and we're sorry for the trouble you had.   We have reported this issue to the product team, and they are working on identifying the root cause and developing a fix. We'll share an update here once the fix is available in the public update. Thank you for your time and cooperation on this.   Regards, Anand Sri | Acrobat Community Team ... View more

Thank you, @henrie_8913, for sharing the log ID. @EdgarTeoh, Thank you for sharing the recording, which will be very helpful in isolating the issue. We have reported this to the product team for further investigation. I will share an update here once we get a fix or workaround on this.   Regards, Anand Sri. ... View more

Hello @nikitags02   I hope you are doing well, and thank you for reaching out.   We have checked and verified your Adobe ID (email) that you used to log in to this community platform and found that it is associated with both an Enterprise and a Personal account. We also see that you have an active Creative Cloud Pro license/subscription on your Individual Adobe account and a Team membership. To check these details, you can log in to your Adobe account and verify them.    Are you receiving any error messages when you attempt to open PDFs in Acrobat? Which operating system are you using, Mac or Windows, and what version do you have? First, please close all Adobe applications, including the Creative Cloud desktop app if it's installed. Next, open Acrobat, and sign out by navigating to the Menu (for Windows) or Acrobat (for Mac) > Help > Sign Out. After that, restart your computer. Once your machine has rebooted, locate the Acrobat icon, right-click it, and select "Run as Administrator." Sign in, and then select 'Personal account' during the login process. Finally, try opening the PDF files by either going to the Menu in the Acrobat app and selecting "Open" or by double-clicking on the PDF file directly.   You can also try the suggestions from this help article: Why can't I open a PDF?   Let us know how it goes. Thanks, Anand Sri | Acrobat Community Team {Edited response} ... View more

Hello All,   We have informed the Engineering team about the issue and identified its cause. The team is currently working on a solution. We will provide an update here once the fix is implemented and included in a public release. Thank you for your time and cooperation on this.   Regards, Anand Sri. ... View more

Hello All,   We have informed the product team about the issue and identified its cause. The team is currently working on a solution. We will provide an update here once the fix is implemented and included in a public release. Thank you for your time and cooperation on this.   Regards, Anand Sri. ... View more

Hello @henrie_8913   Thank you for sharing the details. Could you please run this log collector tool? Reproduce the issue, then save the logs and share them with us. We wll try to reproduce the issue on Acrobat as well as on Acrobat Reader.   Regards, Anand Sri. ... View more

Hello @béatrice   I am glad that the issue is resolved and you are able to open the PDFs. Thanks for your time and cooperation. Please feel free to reach out if you need any assistance.   Regards, Anand Sri | Acrobat Community Team ... View more

Hello @jeroenv   I hope you are doing well, and we're sorry for the trouble you had.   Please ensure you have the latest version of Acrobat installed on the machine: 25.001.20756 Planned update, Oct 01, 2025. Check for any pending updates by navigating to Menu > Help> Check for Updates. Install the updates, restart the app and the machine, and try again.   Also, ensure that you have installed all mandatory and optional updates for the operating system. Do you receive the error message when you open the app, when you view a specific PDF file, or when you view all PDFs? For testing purposes, go to Menu > Preferences > Security(enhanced) > uncheck 'Enable Protected mode at startup', and 'Enable Enhanced Security'> Click OK, and restart the app.   Let us know how it goes. Thanks, Anand Sri. ... View more

Hello @rogeliov33397151   I hope you are doing well. Thank you for sharing the details and screenshots.   Install Language Components Manually. Download the required font and dictionary packs from the official page: https://adobe.ly/3WwAMMi Please ensure to close Acrobat before installing. Run the installer as Administrator.   Ensure you have full admin rights on Windows 11, and the operating system is updated with the latest update. Temporarily turn off your antivirus or endpoint protection software to prevent any potential blockages of the installer. After installation, reopen Acrobat, go to Menu > Preferences > Spelling, and you should now see the new dictionaries available.    Let us know how it goes. Thanks, Anand Sri. ... View more

Hello @mackenzie_6285   I hope you are doing well, and thank you for reaching out.   The error message you’re seeing occurs because the PDF uses a custom or non-standard font that is either: Not embedded properly in the PDF, or Not available on your Mac system. Windows often has these fonts installed or substitutes them automatically, which is why the file opens fine there.   Open the PDF, go to Menu > Properties > Fonts. If the font appears as 'Subset' or 'Not Embedded', that’s the issue.   If you have access to Acrobat, use Preflight to Fix Fonts. In Acrobat Pro: All Tools > Print Production > Preflight. Search for “Embed Fonts” fixup and apply it. This embeds fonts if licensing allows.  If You Don’t have Acrobat Pro, then use Adobe Acrobat Online to convert or optimize the PDF. Or ask the sender to export the slides as PDF with fonts embedded (in PowerPoint: File > Save As > PDF > Options > Embed fonts). You can also refer to this article on embedding fonts in a PDF file: https://adobe.ly/42z0wv1   Re-create a Fully Embedded PDF (if you have Acrobat Pro). If you have access to Acrobat Pro (not just Reader):  Open the PDF > Go to Menu > Save As Other > Optimized PDF. In the left panel, choose Fonts > check “Embed all fonts.” Save the new version and test it again. If successful, this version will now display correctly on your Mac.   Install the Missing Font (if available), If you can get the exact font file, you can install it manually.    I hope this helps. Thanks, Anand Sri. ... View more

Hello @bev_n12   I hope you are doing well. Thank you for sharing the details.     Please Go to Menu> Preferences > Security (Enhanced). Uncheck: “Enable Protected Mode at startup” “Enable Enhanced Security” Restart Acrobat. Try opening the same protected file again, and check. Please enable the security settings after the test. Please ensure that all mandatory and optional updates for the operating system are installed. Then, perform a clean installation again using the Acrobat Cleaner tool. Restart the machine, and install Acrobat Reader. For testing purposes, please create a test user profile with full admin rights, install Reader, and test.   If the issue continues, please provide the following information: the current version of the operating system on your device, a sample PDF file, and the logs from the affected machine. To collect the logs, download and run the Log Collector tool. Ensure that you select all log options and attempt to reproduce the issue. After that, close the Log Collector tool; it will generate the logs along with a log ID. Please share this log ID with us for further investigation.   Thanks, Anand Sri.   ... View more

Sure, thank you. My suggestion would be to initiate an Enterprise support ticket using the Admin console portal, so that a dedicated advisor can assist you with the requirements and help you with your customized request.   Regards, Anand Sri. ... View more

Hello @leonard_5345   I hope you are doing well, and thank you for reaching out.   This error typically occurs because Adobe PDFMaker for Mac (a component that integrates Acrobat with Microsoft Office) is either: Missing or corrupted after an update or reinstall of Office. Not fully compatible with your current macOS or Office version. The VBA macro in Office is trying to call the MacPDFM.framework, which is not present or incorrectly linked.   Please ensure you have the latest version of Acrobat installed on the machine: 25.001.20756 Planned update, Oct 01, 2025. Check for any pending updates by navigating to Menu > Help> Check for Updates. Install the updates, restart the app and the machine, and try again. Ensure Office apps are updated to the latest version via Microsoft AutoUpdate.   Also, try the solution from this article and let us know how it goes: How to fix runtime errors while launching Microsoft Office 365 apps on Apple M1.   Thanks, Anand Sri. ... View more

Hello @SparrowInkDesign   I hope you are doing well, and thank you for reaching out.   ++Adding to what our community product expert has requested, could you please try the following steps, and let us know how it goes:   Please restart the computer once. Use the Acrobat Cleaner tool to remove the currently installed app and any leftover files that may be causing the issue. Restart the computer. Use the direct link to download the Acrobat. Right-click on the setup file and run it as an Administrator.   Please ensure that all Adobe apps and the Creative Cloud app are closed during the process. Additionally, download and install all mandatory and optional updates for the operating system.   For testing purposes, please create a test user profile with full admin rights, install Acrobat, and check the performance.   If the issue continues, please provide the following information: the current version of the operating system on your device and the logs from the affected machine. To collect the logs, download and run the Log Collector tool. Ensure that you select all log options and attempt to reproduce the issue. After that, close the Log Collector tool; it will generate the logs along with a log ID. Please share this log ID with us for further investigation.   Thanks, Anand Sri. ... View more

Hello @MTW_MIS   I hope you are doing well. We apologize for the delayed response.   Could you please check if you are still experiencing the issue with the latest build: 25.001.20756 Planned update, Oct 01, 2025? If yes, can you please collect the fresh logs and share them with us? Collect the logs with the Log collector tool, and ensure that Procmon is selected. The product team is working on a fix and requires the new logs from the latest build to identify the modules causing the issues.   Thanks, Anand Sri. ... View more

Hello @Laurent_Monniez5780   Thank you for providing the details. Could you please send me a sample PDF file that demonstrates the issue? You can share the file with me in a direct/private message. To do this, click on my Community profile name and select "Message" to send a direct message. Please include the title of the community post and the specific thread in your private message. We will investigate the issue further based on the information you've shared.   Regards, Anand Sri. ... View more

Hello @EdgarTeoh   I hope you are doing well, and thank you for sharing the details.   We'll try to reproduce the issue, however, can you please collect the logs and share it with us so that we can identify the root cause, and work on a fix?  If you have the logs, you can upload them to Google Drive and share the link here. Alternatively, you can use any other cloud storage service to upload the logs and generate a share link.   Thanks, Anand Sri ... View more

Hello @inovalight   I hope you are doing well, and I am really sorry for the trouble you had with the app.   If you could share more details about the issue, I would be happy to assist you. We're here to help; we just need more information.   Thanks, Anand Sri. ... View more