Re: Updated Acrobat to Sep 3rd update 25.001.20672...

AnandSri · ‎Sep 09, 2025

Hello @arthur_1990, and @Daverj I hope you are doing well. Thanks for reaching out. Have you tried the suggestions from the previous post, such as performing a clean installation using the Acrobat Cleaner tool, restarting your machine, creating a test user profile with full admin rights, installing Acrobat, and checking its performance afterward? If not, please try these steps once. For testing purposes, go to Menu >Preferences > Security Enhanced > Disable the Protected mode at startup, and Enhanced Security > Click OK, and restart the app. If you have already tried all these steps, please collect the logs from the affected machine and share them with us for further investigation. Also, please share the exact version of the operating system installed, a quick screen recording of the issue, and the logs. To collect the logs, download and run the Log Collector tool. Make sure to select all log options and attempt to reproduce the issue. After that, close the Log Collector tool; it will generate the logs along with a log ID. Please share this log ID with us for further investigation. Thanks, Anand Sri. [Edited Response]

AnandSri · ‎Sep 08, 2025

Hello @felix_1574 I'm glad to hear that switching off the Preview pane has resolved the problem for you. Please keep track and let us know immediately if you get any error messages. To answer the last two questions: How do I check for digital signatures and embedded media? Open the PDF in Adobe Acrobat. Look for the signature panel: In Acrobat, all tools appear on the left side of the screen. Click on “Signatures” to open the panel. Acrobat will automatically validate signatures if preferences are set. Checking for Embedded Media (Video, Audio, etc.): Open the PDF and look for media icons or play buttons. Use the Content panel or Tags panel: Go to Menu > View → Show/Hide → Navigation Panes → Tags or Content. These panels help identify embedded multimedia elements. Accessing Acrobat’s Preflight Tool The Preflight tool is used to analyze and fix PDF issues, including checking for embedded media, fonts, color profiles, and compliance with standards. To access it: Open Acrobat and go to All Tools. Select Use Print Production > Preflight. I hope this helps. Thanks, Anand Sri.

AnandSri · ‎Sep 07, 2025

Hello @james300foster I hope you are doing well. Thanks for sharing the steps that worked for you. As the product team shared above, the issue has been addressed with the latest build of Acrobat. Win: 25.001.20672, Mac: 25.001.20668, Sept 03, 2025. Check for any pending updates from the Menu > help > check for updates, install the updates, restart the app and the machine, and try again. Please feel free to reach out if you need any assistance. Thanks, Anand Sri | Acrobat Community Team

AnandSri · ‎Sep 07, 2025

Hello @Baxendell I hope you are doing well, and thanks for reaching out. As suggested by our Community product expert, without seeing the file, it will not be possible to tell why the scanned PDF/image file has a background color (blue tint) and margins that extend beyond the visible content. If you have Acrobat Pro, you can run Optimize PDF or Enhance Scans to clean up background colors and straighten the page. Thanks, Anand Sri | Acrobat Community Team

AnandSri · ‎Sep 07, 2025

Hi All, As shared above by the Product team, the issue has been addressed with the latest build of Acrobat Win: 25.001.20672, Mac: 25.001.20668, Sept 03, 2025. Check for any pending updates from the Menu > help > check for updates, install the updates, restart the app and the machine, and try again. Please feel free to reach out if you experience any issues. Thanks, Anand Sri | Acrobat Community Team

AnandSri · ‎Sep 07, 2025

Hello @JMHCA Thank you for sharing the steps. For future reference, you can check these Adobe articles for the steps: PDF/X-, PDF/A-, and PDF/E-compliant files (Acrobat Pro). How to convert a PDF to a PDF/A. How to export InDesign Book (indb) to PDF/A. Thanks, Anand Sri | Acrobat Community Team

AnandSri · ‎Sep 07, 2025

Hello @randee_4827 I hope you are doing well. Please see this community discussion for the steps to reset Acrobat's Preferences on Mac: How to reset Acrobat Preferences to default. I hope this helps. Let us know if you experience any issues. Thanks, Anand Sri | Acrobat Community Team

AnandSri · ‎Sep 07, 2025

Hello @Moser_22531823aqa9 I hope you are doing well. Thanks for sharing the details and for checking the ARM folders; that’s a great first step. Please note: About the ARM folders The folders you found under C:\ProgramData\Adobe\ARM are part of Acrobat’s update mechanism. The older folder from 2018 can safely be deleted, as you noted. The newer folders, like: (Acrobat_25.001.20672), (Acrobat_25.001.20630), should not be deleted; they contain current patch/update files that Acrobat may need. Removing it could cause update errors or force a reinstall. If you have the latest folder 25.001.20672, then you can remove the previous folders. The size you see in Windows isn’t always only from the ARM folders. Acrobat installs across several locations, for example: C:\Program Files (x86)\Adobe\Acrobat C:\Program Files\Common Files\Adobe C:\Users\<username>\AppData\Local\Adobe and \AppData\Roaming\Adobe Over time, cached installers, temp files, and logs can build up in these directories. Check C:\Users\<username>\AppData\Local\Temp This often accumulates large amounts of Adobe temp data over time and is safe to clear. You can use the Acrobat Cleaner tool to remove leftover files from previous installs. I hope this helps. Thanks, Anand Sri | Acrobat Community Team

AnandSri · ‎Sep 07, 2025

Hello @gustavo_5546 Please go ahead and try them, and let us know how it works out. Thanks, Anand Sri.

AnandSri · ‎Sep 07, 2025

Hello @Gary, Thank you for following through with all the troubleshooting steps and sharing such a detailed update. A “perpetual license” means you can use the software indefinitely, but it does not confirm the compatibility or support with future operating systems. As technology evolves, older software may lose functionality on newer platforms. As a workaround, you may try running Acrobat 11 in compatibility and reduced mode and choosing an operating system older than the current one. Right-click on the Acrobat Icon, choose properties, then go to the Compatibility tab. Under compatibility mode, select the operating system from the available list. Click Apply and OK. Note: As suggested earlier, the steps may or may not work. Another factor is Microsoft Office. The Acrobat XI PDFMaker add-in was built and tested for Office 2007–2013 (and partially for Office 2016). Our recommendation will be to, if possible, upgrade to the latest available version of the Acrobat app. I hope this helps. Thanks, Anand Sri.

AnandSri · ‎Sep 05, 2025

Hello @Faith-Action I hope you are doing well, and thanks for reaching out. When Adobe Acrobat's Read Out Loud feature reads "Warning—empty page," it indicates that Acrobat detects no readable text on that page, even though it may visibly contain text. This often happens due to one of the following: Scanned images without OCR – If the PDF comprises scanned page images and hasn't had Optical Character Recognition (OCR) applied, Acrobat can’t detect text to read. Malformed document structure or missing tags – Even if OCR was performed or text is selectable, a poorly structured PDF (such as missing tags or a broken content tree) can confuse Read Out Loud. Reflow mode conflict – Having Reflow turned on may disrupt Read Out Loud. Some documentation suggests disabling Reflow to avoid the "empty page" warning. Run OCR (Recognize Text): Go to All Tools > Scan & OCR > Recognize Text. Select the page(s) and run OCR to convert images to readable text. After OCR, try Read Out Loud again. Check Accessibility: Use Tools > Accessibility > Full Check to see if the document is accessible. Help article: https://adobe.ly/46n6jpE Ensure you are on the latest version of Acrobat installed on the machine: Win: 25.001.20672, Mac: 25.001.20668, Sept 03, 2025. Check for any pending updates from the Menu > help > check for updates, install the updates, restart the app and the machine, and try again. Let us know how it goes. Thanks, Anand Sri.

AnandSri · ‎Sep 05, 2025

Hello @aviel222 If you’re looking for someone to write Python scripts for Adobe Acrobat automation, here’s how you can proceed: See these articles to learn more: https://adobe.ly/41G32iG https://adobe.ly/4mOYpeH Feel free to reach out if you need assistance with the Acrobat product. Thanks, Anand Sri | Acrobat Community Team

AnandSri · ‎Sep 05, 2025

Hello @gustavo_5546 I hope you are doing well, and thank you for sharing the information and the PDF. You may try the following suggestions/workarounds, and let us know if that works for you: In Acrobat, go to Menu > Print. Under Page Sizing & Handling, select “Fit” or “Custom Scale” (e.g., 150–200%). This will enlarge the scanned content on the paper without changing the PDF itself. If you want to actually fix the PDF (so every page fills the screen/paper): Open the PDF in Adobe Acrobat Pro (full version, not just Reader). Go to All Tools > Edit PDF > Under Modify Page section > Crop Pages. Draw a rectangle around the book content (removing the empty margins). Apply to all pages. Save the file. Now the scanned pages should display larger and print at a readable size. Use “Optimize Scanned PDF” (Optional): In Acrobat Pro, go to All Tools > Scan & OCR > Enhance Scans. Choose “Optimize Scanned PDF”. This can help clean up the images and make text more legible. Ensure you have the latest version of Acrobat installed on the machine: Win: 25.001.20672, Mac: 25.001.20668, Sept 03, 2025. Check for any pending updates from the Menu > help > check for updates, install the updates, restart the app and the machine, and try again. I hope this helps. Thanks, Anand Sri.

AnandSri · ‎Sep 05, 2025

Hello @Gary, I hope you are doing well, and thanks for reaching out. Adobe Acrobat Pro 11 is a very old version (released in 2012, end of support in 2017). It is not officially supported on Windows 11, which is likely why you’re seeing PDFMaker errors when trying to use “Save as Adobe PDF” in Office apps. See this article for more information: https://adobe.ly/3HTIr3L Adobe strongly recommends that you update to the latest versions of Adobe Acrobat and Adobe Acrobat Reader. By updating installations to the latest versions, you benefit from the latest functional enhancements and improved security measures. You may try the following troubleshooting steps; however, they may or may not work: Run Acrobat Setup as Administrator: Even if you're logged in as an admin, you must explicitly run the installer with elevated privileges: Right-click the setup file → Run as administrator. This ensures all components, including PDFMaker, are registered correctly. Repair PDFMaker Add-in Open Excel or Word → Go to File > Options > Add-ins. At the bottom, select COM Add-ins → Click Go. If Acrobat PDFMaker Office COM Addin is listed but unchecked, check it and click OK. If it’s missing, reinstall Acrobat using the Adobe Cleaner Tool first. Reinstall the Acrobat from the download source you have available, and use the serial number for activation. I hope this helps. Thanks, Anand Sri | Acrobat Community Team

AnandSri · ‎Sep 05, 2025

Hello @Patrick_William5485 I hope you are doing well, and thanks for reaching out. The error often occurs when the installer fails to extract the setup files from the installer.bin package during installation. This can happen due to: Corrupted or incomplete downloads Conflicts with antivirus or endpoint protection software Issues with temporary folders or permissions Leftover files from previous installations. Download and run the Acrobat Cleaner tool to remove the installed or leftover installation files. Reboot the computer. Ensure that all the mandatory and optional updates of the operating system are installed. And then try reinstalling Acrobat Reader. Run the setup file as an Administrator, right click on the setup file, and choose Run as Administrator. Temporarily Disable Antivirus. Check Temp Folder Permissions. Ensure the user has full access to: C:\Users\<username>\AppData\Local\Temp\ C:\ProgramData\Adobe\Temp\ Workaround: Use 7-Zip to Extract Installer Files Open the .exe installer using 7-Zip Extract the contents to a folder Run the setup.exe manually from the extracted files. I hope this helps. Thanks, Anand Sri | Acrobat Community Team

AnandSri · ‎Sep 05, 2025

Hello @Patrick_William5485 I hope you are doing well, and thanks for reaching out. The error often occurs when the installer fails to extract the setup files from the installer.bin package during installation. This can happen due to: Corrupted or incomplete downloads Conflicts with antivirus or endpoint protection software Issues with temporary folders or permissions Leftover files from previous installations. Download and run the Acrobat Cleaner tool to remove the installed or leftover installation files. Reboot the computer. Ensure that all the mandatory and optional updates of the operating system are installed. And then try reinstalling Acrobat Reader. Run the setup file as an Administrator, right click on the setup file, and choose Run as Administrator. Temporarily Disable Antivirus. Check Temp Folder Permissions. Ensure the user has full access to: C:\Users\<username>\AppData\Local\Temp\ C:\ProgramData\Adobe\Temp\ Workaround: Use 7-Zip to Extract Installer Files Open the .exe installer using 7-Zip Extract the contents to a folder Run the setup.exe manually from the extracted files. I hope this helps. Thanks, Anand Sri | Acrobat Community Team

AnandSri · ‎Sep 05, 2025

Hello @felix_1574 Thank you for providing the details and the screenshots. Based on the behavior you’ve described, Acrobat Pro shows “The file may be read-only, or another user may have it open” even when the user is the only one working on the document. Please check this community discussion, try the suggestions, and let us know if that works for you: https://adobe.ly/3JOOvem Recommended Workarounds: Disable Windows Explorer Preview Pane: In File Explorer, go to the View tab and uncheck Preview Pane. This prevents the file from being “locked” by Explorer before Acrobat opens it. Change Folder Permissions Right-click the folder where the PDF is saved → Properties → Security tab → Edit permissions. Grant Full Control to the user or “Everyone” (if on a secure private system). Use “Save As” Instead of “Save” This consistently works as a workaround. It avoids overwriting the original file and bypasses the lock. Avoid Editing Files Directly from Network Drives Copy the file to a local drive before editing. Network latency or DFS pointers can interfere with Acrobat’s save operations. Ensure you are on the latest version of Acrobat: 25.001.20672, Mac: 25.001.20668, Sept 03, 2025. Check for any pending updates from the Menu > help > check for updates, install the updates, restart the app and the machine, and try again. Try saving the file with a different name and then renaming it back manually. Check if the file has any digital signatures or embedded media that might restrict saving. Use Acrobat’s Preflight tool to scan for file integrity issues. Let us know how it goes. Thanks, Anand Sri.

AnandSri · ‎Sep 05, 2025

Hello @chiara Thank you for outlining the issue and the troubleshooting steps you’ve already taken — that’s very helpful. Could you please share more details about the issue? Are you on Windows or MacOS, and what is the version? Could you please install the latest version of Acrobat on the machine: Win: 25.001.20672, Mac: 25.001.20668, Sept 03, 2025. Check for any pending updates from the Menu > help > check for updates, install the updates, restart the app and the machine, and try again. If the issue persists, please share the current OS and SAP versions and a sample PDF file that allows you to reproduce the issue. Also, collect the logs from the affected machine. To collect the logs, download and run the Log Collector tool. Make sure to select all log options and attempt to reproduce the issue. After that, close the Log Collector tool; it will generate the logs along with a log ID. Please share this log ID with us for further investigation. Thanks, Anand Sri | Acrobat Community Team

AnandSri · ‎Sep 05, 2025

Hello @garyhooper I am sorry for the delayed response. The last update for the Acrobat Classic 2024 was released on June 10, 2025, and the build number was 24.001.30254. From your description, you are already on the latest available build. Could you please ensure you have the latest driver and the printer firmware installed? Also, please collect the logs (Print and general logs) as shared above and share them with us for further investigations. Thanks, Anand Sri.

AnandSri · ‎Sep 05, 2025

Hello @tomcom.de I hope you are doing well. Thanks for confirming that the latest build has fixed the issue. Thanks for your time and cooperation. Please feel free to reach out if you need any assistance. Thanks, Anand Sri.

AnandSri · ‎Sep 04, 2025

Hello @kaila_4460 I hope you are doing well. We're gad to know that the suggestion from our community product expert has worked for you. Please feel free to reach out if you need any assistance. Thanks, Anand Sri | Acrobat Community Team

AnandSri · ‎Sep 04, 2025

Hello @Intech_Hawaii I hope you are doing well. Thanks for detailing the steps you’ve already tried — that’s very helpful. Recommended fix: Acrobat PDFMaker Settings Use “Create PDF” from the Acrobat Ribbon: Avoid using “Save As PDF” from Word’s native menu. Use Acrobat > Create PDF from the Word ribbon for better fidelity. Embed Fonts and Graphics: In Word: File > Options > Save > Embed fonts in the file . This prevents font substitution and layout shifts. In Word, go to Acrobat > Preferences. Under Settings, ensure: Conversion Settings = High Quality Print (not Standard). In Advanced Settings, verify that “Downsample” is disabled and Compression is set to “None” or “Lossless.” Please ensure you have the latest version of Acrobat installed on the machine: Win: 25.001.20672, Mac: 25.001.20668, Sept 03, 2025. Check for any pending updates from the Menu > help > check for updates, install the updates, restart the app and the machine, and try again. If the issue persists, please share a screen recording, a sample PDF file, and the source file for further investigations. Thanks, Anand Sri.

AnandSri · ‎Sep 04, 2025

Hello @Ben321564717er3 I hope you are doing well, and thanks for confirming that the latest build has fixed the issue for you. Thanks for your time and cooperation on this. Please feel free to reach out if you need any assistance. Thanks, Anand Sri | Acrobat Community Team

AnandSri · ‎Sep 04, 2025

Hello @angular_Whisper5E87 I hope you are doing well, and thanks for reaching out. Could you please share more details about the issue? Is it freezing with all the PDFs, or is it specific to one PDF? What is the version of the Windows OS installed? For testing purposes, please create a test profile with full admin rights, install Acrobat, and check if it is still freezing. Also, ensure that all the mandatory and optional updates of the operating system are installed, reboot the mahcine after installing the machine. Please install the latest version of Acrobat and collect the logs. To collect the logs, download and run the Log Collector tool. Make sure to select all log options and attempt to reproduce the issue. After that, close the Log Collector tool; it will generate the logs along with a log ID. Please share this log ID with us for further investigation. Thanks, Anand Sri | Acrobat Community Team

AnandSri · ‎Sep 04, 2025

Hello @EvelynA24 I hope you are doing well, and thanks for reaching out. Please ensure you are on the latest version of Adobe Acrobat: Win: 25.001.20672, Mac: 25.001.20668, Sept 03, 2025. Check for any pending updates from the Menu > help > check for updates, install the updates, restart the app and the machine, and try again. Recommended Troubleshooting Steps: Adjust Excel and Acrobat Settings. Avoid “Fit Sheet on One Page”: Instead, manually adjust column widths and margins to fit the content. Use “No Scaling” and preview the layout. Print as Image: In Acrobat: Menu > Print > Advanced > Print as Image . This bypasses complex layout rendering and often resolves misalignment. Use PDF Maker Plugin Instead of Print Workflow: From Excel: Acrobat > Create PDF . This method is more stable than File > Print > Adobe PDF . Ricoh-Specific Adjustments Run Ricoh’s test sheet alignment function to calibrate paper feed and horizontal alignment. Ensure Ricoh drivers are updated and compatible with Adobe’s latest RIP changes, and ensure the latest Ricoh driver is installed. Let us know how it goes. Thanks, Anand Sri | Acrobat Community Team

AnandSri · ‎Sep 04, 2025

Hello @riya_8169 I hope you are doing well, and thanks for reaching out. Please note that the latest version of the freeware Acrobat Reader, or Acrobat, is not compatible with the legacy operating system XP. Please see this article for more information: System requirements | Adobe Acrobat Reader. You may try running it in compatibility mode and turned off security settings, but Adobe recommends using the latest version of Adobe Acrobat and Adobe Acrobat Reader. By updating installations to the latest versions, you benefit from the latest functional enhancements and improved security measures. I hope this helps. Thanks, Anand Sri | Acrobat Community Team

AnandSri · ‎Sep 04, 2025

Hello @Sarah.Harrison.Illo I hope you are doing well. Thanks for reaching out. You can access the Security Preferences from the Menu (Windows)/Acrobat(Mac) or Ctrl + K (Win)/CMD+K(Mac) > Preferences > Security(Enhanced) and make changes. However, if you are getting the spinning wheel in Acrobat, please ensure you have the latest version of Acrobat installed: Check for any pending updates from the Menu > Help > Check for Acrobat updates, install the available updates, and restart the machine. Ensure you have all the mandatory and optional updates of the operating system installed. If the issue persists, please use the Acrobat Cleaner tool to perform a clean installation. Restart the machine after removing Acrobat, and download it from the direct link. Let us know how it goes. Thanks, Anand Sri | Acrobat Community Team

AnandSri · ‎Sep 04, 2025

Hello @João Paulo Câ34721715si59 I hope you are doing well, and thanks for reaching out. Could you please share more details about the issue? Is it only happening with Chrome, or with other browsers as well? For Chrome, Disable Chrome’s Default PDF Viewer: Go to chrome://settings/content/pdfDocuments Toggle “Download PDFs” instead of opening them in Chrome. Set Acrobat as the Default PDF Viewer: In Windows: Right-click any PDF > “Open with” > Choose Acrobat > Check “Always use this app”. In Acrobat: Go to Menu > Preferences > Internet and disable browser viewing Ensure that the Acrobat Extension is updated to its latest version. Let us know how it goes. If the issue persists, please share the current OS version, the Acrobat Extension version, the Chrome version and a quick screen recording for further investigations. Thanks, Anand Sri.

AnandSri · ‎Sep 04, 2025

Hello @Enlightened_Rainbow0D44 I hope you are doing well. The product team is actively investigating the root cause of the issue, and we will update you once the fix is available. Thanks for your time and cooperation. Regards, Anand Sri | Acrobat Community Team

AnandSri · ‎Sep 04, 2025

Thank you for sharing the details @an_2025 Please allow us some time to get this tested, and will share an update here. Regards, Anand Sri.

AnandSri

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