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Participant
September 28, 2023
Question

Acrobat Pro for Mac crashes

  • September 28, 2023
  • 1 reply
  • 552 views

I've been having consistent issues with files loading slowly and program crashes. 

 

Architecture: arm64

Processor: Apple M1 Max

Build: 23.6.20320.0

AGM: 7.1.1

CoolType: 8.3.1

JP2K: 4.0.0.52671

Version 2023.006.20320

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1 reply

Amal.
Community Manager
Community Manager
September 29, 2023

Hi @bhwelliver 

Hope you are doing well and sorry to hear that

Is this an issue with a particular PDF file or with all the PDFs? Please try with a different PDF file and check. If the file is stored on a shared network/drive please download it to your computer locally and then try again.

Please try to reset the Acrobat preferences as described here https://community.adobe.com/t5/acrobat-discussions/how-to-reset-acrobat-preference-settings-to-default/td-p/4792082

You may also try to create a new test user profile with full admin rights or enable the root account in MAC and try using the application there and check.

If it still doesn't work, please remove the application using the Acrobat cleaner tool https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html  , reboot the computer once and reinstall the application using the direct link
https://helpx.adobe.com/acrobat/kb/acrobat-dc-downloads.html 

 

If it still crashes, Please collect the crash/freeze logs https://helpx.adobe.com/acrobat/kb/collect-logs-crash-freeze.html and share them via any cloud storage. Just upload the log file to the cloud and generate the link and share that link with us for further investigation.

Regards
Amal