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JSFoster75
JSFoster75
Known Participant
March 7, 2023
Answered

Acrobat Pro running extremely slow after update to Windows 11

  • March 7, 2023
  • 1 reply
  • 25219 views

I upgraded my Windows PC to Windows 11  22H2 on 3/3/23 and immediately noticed that Acrobat Pro (Version 2023.001.20064) was running extremely slow (I am using the latest versions of Adobe Creative Suite). Today is 3/7/23 and I've rebooted multiple times before and after the steps below.

 

  1. Peformed a "Repair Installation"
  2. Checked for and installed an update

 

I am running a i7-9700K 3.6ghz processor with 32gb RAM on a Desktop PC. All other programs run flawlessly as far as I can tell.

 

System Parameters

Account Detail:
User Rights: Admin
User Account Control: Limited
Process Integrity: Low
Profile Type: None
Acrobat Detail:
Sandboxing: On
Protected View: Off
Captive Reader: No
Multi-Reader on Desktop Support: Off
Applications Installed:
Office Version: Office 2016 64-bit
Outlook Version: Outlook 2016 64-bit
Available Physical Memory: 18036688 KB
Available Virtual Memory: 3766960 KB
BIOS Version: _ASUS_ - 1072009
Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
Version: 11.00.22621.1 (WinBuild.160101.0800)
Creation Date: 2022/05/07
Creation Time: 1:09:30 AM
Default Mail: Microsoft Outlook
mapi32.dll
Version: 1.0.2536.0 (WinBuild.160101.0800)

Display Detail:
Screen Width: 1920
Screen Height: 1080
Number of Monitors: 3
Number of Mouse Buttons: 16
Has Mouse Wheel: Yes
Has Pen Windows: No
Double Byte Character Set: No
Has Input Method Editor: Yes
Inside Screen Reader: No
Graphics Card: NVIDIA GeForce GTX 1660 Ti
Version: 31.0.15.2756
Check: Not Supported
Installed Acrobat: C:\Program Files (x86)\Adobe\Acrobat DC\Acrobat\Acrobat.exe
Version: 23.1.20064.0
Creation Date: 2023/03/02
Creation Time: 11:46:30 AM
Locale: English (United States)
Monitor:
Name: NVIDIA GeForce GTX 1660 Ti
Resolution: 1920 x 1080 x 60
Bits per pixel: 32
OS Manufacturer: Microsoft Corporation
OS Name: Microsoft Windows 10
OS Version: 10.0.22621
Page File Space: 35571744 KB
Processor: Intel64 Family 6 Model 158 Stepping 12 GenuineIntel ~3600 Mhz
Session Detail:
Boot Type: Normal
Is Shutting Down: No
Network: Available
Inside Citrix: No
Inside VMWare: No
Remote Session: No
Remote Control: No
Using JAWS: No
Using ZoomText: No
Using Windows-Eyes: No
Using NVDA: No
Temporary Directory: C:\Users\jsfos\AppData\Local\Temp\acrobat_sbx\
Time Zone: Eastern Standard Time
Total Physical Memory: 33474592 KB
Total Virtual Memory: 4194176 KB
User Name: jsfos
Windows Detail:
Tablet PC: No
Starter Edition: No
Media Center Edition: No
Slow Machine: No
Windows Directory: C:\WINDOWS

 

Installed Plug-ins

C:\Program Files (x86)\Adobe\Acrobat DC\Acrobat\plug_ins\Annots.api
Version: 23.1.20064.0
Creation Date: 2023/03/02
Creation Time: 11:46:32 AM
C:\Program Files (x86)\Adobe\Acrobat DC\Acrobat\plug_ins\IA32.api
Version: 22.3.20314.0
Creation Date: 2023/01/21
Creation Time: 12:25:54 AM
C:\Program Files (x86)\Adobe\Acrobat DC\Acrobat\plug_ins\Updater.api
Version: 23.1.20064.0
Creation Date: 2023/03/02
Creation Time: 11:46:32 AM

 

Any help would be greatly appreciated.

    This topic has been closed for replies.
    Correct answer Jim33374432cs0s

    Hi @JSFoster75 

     

    We are glad to hear that the application is up and running fine now.  Feel free to contact us for any assistance required in the future.  Also, marking a reply or response “Correct” will help future users with the same issue quickly identify the correct answer.

     

    Regards

    Amal

     

     

     


    JSFoster - You are a HERO!!!  Here is my experience and this is the fix, which I have also posted on another thread....  I have struggled with a Slow System problem ever since MS autoupdated to Windows 11, which is unfortunate and they should NOT do stuff like this without user consent.  Anyway, that was some 11 months ago and I have tried various fixes and nothing worked for any period of time... Here is the FIX...  I came across a posting with similar attributes and they (you, Mr Foster) proposed CCleaner.  I had a look at it, downloaded the FREE version and ran it with a particular focus on the Registry, which I had not tried before and frankly don't know a ton about.  I also unistalled Adobe Acrobat Reader (free) and loaded a new version.  Immediately, everything including other programs that were slow including saving files to a specific folder from Word, Excel, and Adobe, started working significantly faster.   This is the fix!!! in my humble opinion...  Good luck to all!!

    1 reply

    Amal.
    Community Manager
    Amal.Community Manager
    Community Manager
    March 8, 2023

    Hi @JSFoster75 

     

    Hope you are doing well and sorry for the trouble.

     

    As you have tried most of the troubleshooting steps with no luck, Please try to reset the Acrobat preferences as described here https://community.adobe.com/t5/acrobat-discussions/how-to-reset-acrobat-preference-settings-to-default/td-p/4792082

     

    You may also try to create a new test user profile with full admin rights in Win and try using the application there and check.

     

    Let us know how it goes.

     

    Regards

    Amal

    JSFoster75
    JSFoster75Author
    Known Participant
    March 8, 2023

    Thank you for the response, unfortunately none of those worked.

     

    I did end up uninstalling Acrobat from my system, then used CCleaner to remove all registry entries, rebooted and reinstalled Acrobat through the Creative Suite App and it seems to be working much better now. Thanks. 🙂

      Amal.
      Community Manager
      Amal.Community Manager
      Community Manager
      March 9, 2023

      Hi @JSFoster75 

       

      We are glad to hear that the application is up and running fine now.  Feel free to contact us for any assistance required in the future.  Also, marking a reply or response “Correct” will help future users with the same issue quickly identify the correct answer.

       

      Regards

      Amal

       

       

       

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