Acrobat Pro tools missing

Question

Hi guys,I seem to have all my tools missing in the "all tools" section, last week everything was working fine. I have already tried all possible solutions from this thread, nothing seemed to solve the problem:https://community.adobe.com/t5/acrobat-discussions/missing-tools-in-acrobat-pro-dc/m-p/13122616#M374100 Is there anybody with the similar problem or even better, a solution for that issue? Thanks in advance, Juergen

Tariq Dar · Answer

Hi @jürgenw5401992,

Sorry for the troubled experience, and thanks for reaching out.

While this issue is not reproducible in-house, we need your assistance to find the root cause.

Please help us with the diagnostic logs:

To collect the logs:

Download and run the Diagnostics Utility from: https://adobe.ly/42OVJG4
Click on Start Diagnostics. Ensure advanced logging is checked.
Launch Acrobat, reproduce the issue with your file.
Once done, click Stop Monitoring.
Copy the Log ID and share it with us.

Additional details required:

1. Also, let us know the version of Acrobat you are using:

https://adobe.ly/4qpqUBQ

2. Name of the OS and version.

3. Screenshot of the task manager while Acrobat is running, especially when you see AcroCEF processes, expand if you see multiple instances in the task Manager

Thanks for the feedback.

Best regards,
Tariq | Adobe Community Team

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