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Known Participant
August 1, 2024
Answered

Acrobat Reader quits upon launching

  • August 1, 2024
  • 1 reply
  • 620 views

so the past few months whenever i launched adobe acrobat it just quits upon launching. i even tried to reinstall and it quit the installation too. this happens on Window 11 but on my mac it's ok.

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Correct answer Souvik Sadhu

Hi @ApolloGT,

 

Hope you are doing well. Sorry for your experience with Acrobat!

 

Were you trying to launch the app directly or by double-clicking a PDF file? Also, do you see any error messages when the app crashes? 

 

What I doubt could be a corrupt preference file, which can cause a crash of the application at launch. Please try removing them. Steps can be found here: Resetting Acrobat Preference settings to default.

 

While you do so, you can try installing the offline installer file to see if the app installed: Download Acrobat installer for Enterprise term or VIP license (adobe.com)

 

If this does not work, please share the crash logs with us so we can investigate it in-house. 

Please use this link: https://helpx.adobe.com/acrobat/kb/acrobat-diagnostics.html to collect crash logs and share the unique ID of the log.

 

Thanks,

Souvik.

1 reply

Souvik Sadhu
Souvik SadhuCorrect answer
Legend
August 2, 2024

Hi @ApolloGT,

 

Hope you are doing well. Sorry for your experience with Acrobat!

 

Were you trying to launch the app directly or by double-clicking a PDF file? Also, do you see any error messages when the app crashes? 

 

What I doubt could be a corrupt preference file, which can cause a crash of the application at launch. Please try removing them. Steps can be found here: Resetting Acrobat Preference settings to default.

 

While you do so, you can try installing the offline installer file to see if the app installed: Download Acrobat installer for Enterprise term or VIP license (adobe.com)

 

If this does not work, please share the crash logs with us so we can investigate it in-house. 

Please use this link: https://helpx.adobe.com/acrobat/kb/acrobat-diagnostics.html to collect crash logs and share the unique ID of the log.

 

Thanks,

Souvik.

ApolloGTAuthor
Known Participant
August 12, 2024

i was able to reinstall everything so now it's working. thank you.

 

Souvik Sadhu
Legend
August 12, 2024

Thanks @ApolloGT for confirming that it worked. 

 

-Souvik