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T
timjl
Participant
November 26, 2019
Question

Acrobat slow to open

  • November 26, 2019
  • 1 reply
  • 354 views

Why does Acrobat open a file (direct from hard drive) and then get hung up for 3-4 minutes with the endless wheel of delay? This is completely up-to-date Acrobat on desktop for Mac. What is wrong with Acrobat that it can't open a file without 3-minute freeze?

This topic has been closed for replies.

1 reply

Amal.
Amal.
Legend
November 27, 2019

Hi there

 

We are sorry for the trouble. As described above the application is freezing for 3-4 min after opening a file.

 

We need some more information for a better understanding:

 

  • Is this a behavior with a particular PDF or with all the PDF files?
  • What is the version of the Adobe Acrobat /Reader DC installed? To check the version of the application please use the link: https://helpx.adobe.com/acrobat/kb/identify-product-version.html
    Make sure you have the latest version 19.21.20056 installed . Go to Help > Check for Updates.

 

You may try to reset the preferences to default and see if that helps. Please use the steps provided in the link here (https://community.adobe.com/t5/acrobat/how-to-reset-acrobat-preference-settings-to-default/td-p/4792082)

 

You may also take help from the help article here (https://helpx.adobe.com/in/x-productkb/global/troubleshoot-system-errors-freezes-mac.html)

 

Let us know how it goes

 

Regards

Amal

T
timjlAuthor
Participant
December 4, 2019

I always have the latest update of the CC version. Something weird is going on as usual. After several weeks of slow openings, today the files are opening super fast. I have done nothing different and can't explain the change. Anyhow, this question is now withdrawn.

 

Amal.
Amal.
Legend
December 6, 2019

Hi there

 

We are glad to hear that the issue got resolved.

 

Feel free to contact us for any further assistance required in the future.

 

Regards

Amal

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