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_Dean_Harris_
Participant
July 15, 2008
Question

Acrobat v9 Pro and Standard Runtime Error!

  • July 15, 2008
  • 41 replies
  • 41972 views
My company recently got in the CD's from Adobe for Acrobat 9 Professional and Acrobat 9 Standard.

I installed Acrobat 9 Pro on one of our systems. The system got a runtime error every time Adobe Acrobat started citing "C:\Program Files\Adobe\Acrobat 9.0\Acrobat\Acrobat.exe This application has requested the Runtime to terminate it in an unusal way. Please contact the application's support team for more information."

Initially, I thought it was an issue with that system. So, I installed Acrobat Standard on two other systems. Both units get the same error.

Of the 3 units 2 are identical IBM workstations with some different software installed. 1 is an HP system. The OS is a fairly clean Windows XP SP2 otherwise very stable installation.

I searched Adobe forums and here but haven't come across much version 9 questions/comments.

Initially, I was going to fully uninstall Acrobat and try the installation again. However, now that 2 other systems are getting the same error, I feel it would be a waste of time.

Any ideas on what to look for to resolve this issue?

Previous version was the latest v8 which 9 uninstalled.

Thanks in advance!

-Dean

EDIT: I did come across this for version 8 and tried the same fix with 9, but to no effect:
================================================================================
C++ Runtime error after launching Acrobat or Adobe Reader 8 on Windows
Issue
When you launch Adobe Acrobat 8 Standard, Professional, or Adobe Reader 8 on Windows, an error occurs:

Runtime Error!
Program: C:\Program Files\Adobe\Acrobat 8.0\Acrobat\Acrobat.exe

This application has requested the Runtime to terminate in an unusual way. Please contact the application's support team for more information.

Solution
Disable the Updater.api plug-in.

Navigate to where Acrobat or Adobe Reader is installed, usually
C:\Program Files\Adobe\Acrobat 8.0\Acrobat\plug_ins
or C:\Program Files\Adobe\Reader 8.0\Reader\plug_ins
Rename the Updater.api plug-in to Updater.api.old
Relaunch Acrobat or Reader.
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    This topic has been closed for replies.

    41 replies

    T
    tjmarek
    Participant
    July 31, 2009

    As for this working in 9.1, not exactly.  I am using 9.1.2 and creating an image via Ghost and it was throwing up this error.

    T
    tjmarek
    Participant
    July 31, 2009

    I am not sure if my solution will work for everyone but it worked for me.  I added the folder 'LocalLow' to the AppData folder in the Default profile and all is good.  I did not need anything in the folder but just needed it to be there.  I did not copy it from anywhere, just right clicked and chose new folder.  Took me quite a while to figure out what would make it work and I am still doing testing.  Hope this helps someone else!

    S
    Adobe Employee
    Steve Cordero
    Adobe Employee
    March 20, 2009
    If you are interested in bug numbers associated with the Roaming Profiles on Windows error. The issue of the error occurring on launch is bug number #1852759 and a secondary bug issue with signature signing related to Roaming Profiles on Windows is bug number #1926172.

    Again, these issues have been addressed in Acrobat and Reader 9.1.
    S
    Adobe Employee
    Steve Cordero
    Adobe Employee
    March 20, 2009
    This is particular roaming profile workflow is now working in Acrobat and Reader 9.1.
    J
    jmscott42
    Participant
    March 18, 2009
    So I was looking at the Acrobat 9.1 release notes and found this little nugget:
    "Roaming Profiles on Windows and Networked Home Directory on Macintosh are not supported configurations for 9.0 or 9.1, however we have made several fixes in 9.1. We are looking at the possibility of supporting this for the next major release."

    Not very promising. Has anyone who ran into this issue with roaming profiles before tried 9.1? Any differences in how it runs? It implies it may work better now. That said, I don't feel like messing with it if someone else has already tried it and it doesn't work.

    I cannot believe for a "professional" level application that Adobe isn't supporting roaming profiles in Windows. That's only been a standard Windows way of doing business for what now, 10-15 years? And it worked fine as recently as Acrobat 8? I would hope they mean next major release as being 9.2, but I am afraid they mean 10.0.

    Unacceptable. Unless this is fixed soon I don't see myself pushing my company to upgrade our Acrobat licenses again.
    _
    _Hot_
    Participant
    February 18, 2009
    *****IMportant Troubleshoot******

    Yesterday I was messing around with NTFS file permissions. When I used my PC today I opened acrobat to view my pdf and it brought up the Visual C++ runtime error and closed right away. I rebooted, troubleshooted, did research, rebooted... I figured I could unistall it, I couldnt even do that..

    Well to make a long story short... I denied my user to the C drive. Yes I actually allowed it on one NTFS permission and had deny on a special permission... Deny outweighs Allow... Well once I allowed the user access to the C drive.

    Adobe works fine again!!! Check your NTFS permissions, make sure your user has access to the drive where Adobe is installed.
    _
    _MarTay_
    Participating Frequently
    February 12, 2009
    Same problem here. Reader and Acrobat Can't go anywhere.. and Foxit works but people complain. "I can't open my adobe files" GRRR ADOBE PLEASE RETURN MY CALL... LOL its worth a shot...
    _
    _Joseph_Braun_
    Participant
    January 28, 2009
    Thanks to Ben for his fix...I set it as recommended and the program almost sat up and begged. I am definitely filling out the form for Bug Fix, however. This is ridiculous...a company as widespread as Adobe should know that enterprise-scaled domains often have their Application Data folders redirected, as either a Group Policy or directly in the registry.
    _
    _Ben_Van_Steenbergen_
    Participant
    January 7, 2009
    We experienced the same problem in our company with only 1 user working on a Vista workstation. Other Vista-users did not have the problem.

    After some research I found that for only this user the value App Data in the key:
    HKCU\Software\Microsoft\windows\Current Version\explorer\shell folders and User shell folders was set to %USERPROFILE%\Application Data. In Windows Vista the folder Apllication Data does not exist as a folder. the App data value should be set to %USERPROFILE%\App Data\Roaming.

    After changing this value the runtime error was gone.
    _
    _Ethan_Connor_
    Participating Frequently
    January 6, 2009
    I strongly suggest that everyone who has been impacted by this bug submit the Bug Report Form...

    http://www.adobe.com/cfusion/mmform/index.cfm?name=wishform

    In fact; as juvenile as it sounds I think that this is going nowhere unless you have all your end users who are also impacted by this bug also fill out the bug form.
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