Skip to main content
_
_Dean_Harris_
Participant
July 15, 2008
Question

Acrobat v9 Pro and Standard Runtime Error!

  • July 15, 2008
  • 41 replies
  • 41973 views
My company recently got in the CD's from Adobe for Acrobat 9 Professional and Acrobat 9 Standard.

I installed Acrobat 9 Pro on one of our systems. The system got a runtime error every time Adobe Acrobat started citing "C:\Program Files\Adobe\Acrobat 9.0\Acrobat\Acrobat.exe This application has requested the Runtime to terminate it in an unusal way. Please contact the application's support team for more information."

Initially, I thought it was an issue with that system. So, I installed Acrobat Standard on two other systems. Both units get the same error.

Of the 3 units 2 are identical IBM workstations with some different software installed. 1 is an HP system. The OS is a fairly clean Windows XP SP2 otherwise very stable installation.

I searched Adobe forums and here but haven't come across much version 9 questions/comments.

Initially, I was going to fully uninstall Acrobat and try the installation again. However, now that 2 other systems are getting the same error, I feel it would be a waste of time.

Any ideas on what to look for to resolve this issue?

Previous version was the latest v8 which 9 uninstalled.

Thanks in advance!

-Dean

EDIT: I did come across this for version 8 and tried the same fix with 9, but to no effect:
================================================================================
C++ Runtime error after launching Acrobat or Adobe Reader 8 on Windows
Issue
When you launch Adobe Acrobat 8 Standard, Professional, or Adobe Reader 8 on Windows, an error occurs:

Runtime Error!
Program: C:\Program Files\Adobe\Acrobat 8.0\Acrobat\Acrobat.exe

This application has requested the Runtime to terminate in an unusual way. Please contact the application's support team for more information.

Solution
Disable the Updater.api plug-in.

Navigate to where Acrobat or Adobe Reader is installed, usually
C:\Program Files\Adobe\Acrobat 8.0\Acrobat\plug_ins
or C:\Program Files\Adobe\Reader 8.0\Reader\plug_ins
Rename the Updater.api plug-in to Updater.api.old
Relaunch Acrobat or Reader.
-----------------------------------------------------------------------------------
    This topic has been closed for replies.

    41 replies

    Show previous replies
    _
    _John_Baio_
    Participant
    November 7, 2008
    Does Abode have a time frame for a fix? I cannot apply these hacks (and yes thats what they are - no reasonably good IT group would implement them in production) in my environment to get one buggy application to work. I called support and all they did was direct me here and not give my any information or time frame on a potential fix. Oh yeah, I can also submit a feature request. Awesome.

    This is absolutely horrible customer service. There was nobody I could talk to besides a level 1 tech and this forum, there was nobody to even tell me if and when a fix may be released. How am I supposed to go back to the business and tell them I cant upgrade our terminal service environment because of Acrobat? That is ridiculous. I cant even go to back to 8.0, because the PDF printer doesnt work on x64 systems, which is what I am using.

    All in all Adobe pinned me against a wall with no forseeable outcome. Thanks.
    _
    _Pascal_van_Gelderen_
    Participant
    October 14, 2008
    Hi all
    After I finished the workarround with changing the APPDATA path to a hidden network drive, Adobe Acrobat 9 is now working.

    BUT now when I would like to create an new link on the desktop, he don't refresh. I have to klick on F5 to refresh. Does anybody has the same or a simular problem?
    _
    _Joseph_Braun_
    Participant
    October 13, 2008
    Thanks for the info. I was still totally unable to get Acrobat 9 working, so I downloaded READER from their website and got the SAME ERROR! I gave up...I had to call Adobe and get a downgrade license from them. My company will not be ordering anything else with version 9 on it until I know for sure that this issue has been repaired.
    _
    _Ethan_Connor_
    Participating Frequently
    October 9, 2008
    I'm cross-posting this answer here as well... Originally posted here:

    http://www.adobeforums.com/webex?14@@.59b5bd75

    This fix does not work when you redirect the Application Data directory with Group Policy. The folder redirection happens as part of the logon processor before the script processes... You simply do not use a drive letter with this option in group policy - and you can't change it (to the same location) later as it resets back to the GP applied UNC path immediately.

    In other words - Adobe needs to fix this, these work around solutions are not acceptable, nor functional in many situations.

    My fix is to go back to Acrobat Pro 8.0, and copy the Objects, Templates and Samples directories from '%ProgramFiles%\Adobe\Acrobat 8.0\Designer 8.0\EN' to '%APPDATA%\Adobe\Designer\8.0\EN' for the user with %APPDATA% redirected to a UNC path... Which gets the LiveCycle Designer 8.0 to run with out the same basic error.
    _
    _Joseph_Braun_
    Participant
    October 8, 2008
    I too am an admin, though for a smaller corporation and therefore do not have as much experience in registry editing. We previously had folder redirection, and I have run into this problem myself (side note: Acrobat 8.0 worked just fine). However, even after disabling the folder redirection, uninstalling Acrobat 9 and reinstalling, and checking every aspect short of the registry, the same problem keeps occurring. I spent an hour on the phone with tier 1 customer support, and all they could point me to was this forum. Does anyone have that batch file that Thomas Cieka mentioned? I hesitate to do registry edits myself as I don't want to accidentally turn a computer into an expensive paperweight. I can be reached for ANY ADVICE at josephbraun@reeferseal.com. Thanks in advance!!
    _
    _Daniel_Gorman_
    Participant
    October 7, 2008
    EDIT / APOLOGIZES:

    I was corrected also my terminology in my original post was incorrect, and I'm sorry I didnt realize it sooner.

    It's NOT a Roaming profile glitch, but SPECIFICALLY a folder redirection problem, coupled with user access rights.

    I have read some semi-horrid solutions such as people gave the EVERYONE GROUP "full control" over the root of their NASs... PLEASE care somewhat about security, DO NOT do that, it makes me die a little inside.
    _
    _Daniel_Gorman_
    Participant
    October 7, 2008
    Keep in mind also no matter if you COPY files to the applications data folder that is IRREVELVENT! if the registry keys point somewhere else:

    KEY:
    [HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Explorer\User Shell Folders]

    OPTION:
    APPDATA

    VALUE:
    \\SERVER\USERNAME$\COMPUTERNAME\Application Data

    NEVER NEVER NEVER use %username% / %computername% in here, but you can REFERENCE it!

    IN STARTUP SCRIPT (example):

    -- THIS IS ONE COMMAND --
    REG ADD "HKEY_CURRENT_USER\software\Microsoft\windows\CurrentVersion\Explorer\User Shell Folders" /v AppData /t REG_EXPAND_SZ /d \\servername\%username%$\%computername%\"Application Data" /f
    -- END COMMAND --

    if that helps.
    _
    _Daniel_Gorman_
    Participant
    October 7, 2008
    If you want updates, sorry forgot about this forum... There are other work arounds.

    The one that is "more" correct but would suck to do manually on large user bases would be to give each user a hidden share ($ share).

    So if before your absolute path to profile was:
    \\servername\profile_directory\username\computername

    Create the share \\servername\profile_directory\username$

    so update folder redirection to:
    \\servername\username$\%computername%

    The trick here is MAKE SURE you disable EVERYONE from read on the share A DEFAULT setting, and ADD that user to read. THIS IS ONLY if your structure is like mine with computer name directory PAST username.

    If its just username, READ/Write/full access.

    This also works for me...

    Also in my tinkering to look for more elegent solutions, and maybe I was tired, I even tried "subst" with hiding drive letters. Since a subst on a network drive, always sayd "disconnected" network drive.

    This is all if you cannot use the HOMEDIRECTORY feature of active directory, and such a home directory also contains their profile.

    My network is quite legacy in some regards, and we actually have a homedirectory that is linked to a personal storage place for computers, not allowing home profiles to be stored there.
    _
    _Ken_Sutherland_
    Participant
    October 5, 2008
    Using Windows XP I attempted to download Acrobat9 (several times) but will not open giving message "The application has failed to start because the application configuration is incorrect. Reinstalling the application may fix the problem" It doesn't. The .exe file is in C/Program Files/Adobe/Reader9.0/Reader/ AcroRd32.exe. I've tried moving files into the Applications Folder with no change. I have advise Adobe but not expecting a response. Could anyone give me a simple work around. I am a senior, non expert user and not familiar with Drive Mapping.
    _
    _Harald_Loidl_
    Participant
    September 23, 2008
    Hello Thomas Ciecka - there is Harald Loidl - are you able to send me the batch file you created to fix the runtime error problem of Adobe's Acrobat. - my mail-adress is: h.loidl@aon.at
    thanks
    Show more replies
    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices