Skip to main content
_
_Dean_Harris_
Participant
July 15, 2008
Question

Acrobat v9 Pro and Standard Runtime Error!

  • July 15, 2008
  • 41 replies
  • 41971 views
My company recently got in the CD's from Adobe for Acrobat 9 Professional and Acrobat 9 Standard.

I installed Acrobat 9 Pro on one of our systems. The system got a runtime error every time Adobe Acrobat started citing "C:\Program Files\Adobe\Acrobat 9.0\Acrobat\Acrobat.exe This application has requested the Runtime to terminate it in an unusal way. Please contact the application's support team for more information."

Initially, I thought it was an issue with that system. So, I installed Acrobat Standard on two other systems. Both units get the same error.

Of the 3 units 2 are identical IBM workstations with some different software installed. 1 is an HP system. The OS is a fairly clean Windows XP SP2 otherwise very stable installation.

I searched Adobe forums and here but haven't come across much version 9 questions/comments.

Initially, I was going to fully uninstall Acrobat and try the installation again. However, now that 2 other systems are getting the same error, I feel it would be a waste of time.

Any ideas on what to look for to resolve this issue?

Previous version was the latest v8 which 9 uninstalled.

Thanks in advance!

-Dean

EDIT: I did come across this for version 8 and tried the same fix with 9, but to no effect:
================================================================================
C++ Runtime error after launching Acrobat or Adobe Reader 8 on Windows
Issue
When you launch Adobe Acrobat 8 Standard, Professional, or Adobe Reader 8 on Windows, an error occurs:

Runtime Error!
Program: C:\Program Files\Adobe\Acrobat 8.0\Acrobat\Acrobat.exe

This application has requested the Runtime to terminate in an unusual way. Please contact the application's support team for more information.

Solution
Disable the Updater.api plug-in.

Navigate to where Acrobat or Adobe Reader is installed, usually
C:\Program Files\Adobe\Acrobat 8.0\Acrobat\plug_ins
or C:\Program Files\Adobe\Reader 8.0\Reader\plug_ins
Rename the Updater.api plug-in to Updater.api.old
Relaunch Acrobat or Reader.
-----------------------------------------------------------------------------------
    This topic has been closed for replies.

    41 replies

    Show previous replies
    _
    _Michael_Commins_
    Participant
    September 10, 2008
    UPDATE on the workaround: Although the workaround works for Acrobat, it hoses Nuance PaperPort's settings in the way they interact with the OneTouch scanner software provided by Xerox for the Xerox Documate 252. Here's a link to the fix for that problem:

    http://support.visioneer.com/KnowledgeBase/Articles/VIS1202%20-%20Preview%20Works%20but%20Scan%20is%20not%20Sent%20to%20PaperPort%2010%20or%2011.asp
    _
    _Michael_Commins_
    Participant
    September 5, 2008
    I think I've got it figured for Vista. You have to map the drive on each individual machine first (using the same drive letter you've used in Daniel's script addition, of course), then set up the login script as Daniel posted. The drive mapping should point to \\SERVER\USER PROFILE TREE\USER PROFILE
    _
    _Michael_Commins_
    Participant
    September 5, 2008
    Thanks, Mike. I posted a bug report last night. Based on some of the other posts here, I didn't have much enthusiasm for contacting Adobe's official support. If I can't get a workaround by Monday, I'll probably contact Adobe Support.
    _
    _Michael_Commins_
    Participant
    September 5, 2008
    Daniel appears to have the fix if you're using XP, but this doesn't work in Vista. Vista wants a UNC and gives an error message "Invalid drive: I:\" when you try to run 9.0 after setting up the batch file.

    I have two workstations on which I have to use folder redirection. Come on Adobe!

    Anyone know of a way to make it work in Vista?
    MichaelKazlow
    MichaelKazlow
    Legend
    September 5, 2008
    Michael,

    If you want to contact Adobe either use their official tech support or
    file a bug/feature request.



    Mike
    _
    _alastair_hastie_
    Participant
    August 29, 2008
    We have the same problem within our establishment, though it works on PC's and laptops that are not connected to the network.

    Has this problem been fixed?
    _
    _Bob_Malone_
    Participant
    August 13, 2008
    I had the same error, and Adobe Tech Service was unable to provide a workaround. I had to go back to v8.0 Pro and get a refund for 9.0. Another example of a premature software release.

    BM
    _
    _Thomas_Ciecka_
    Participant
    July 30, 2008
    Just a note to say that I have sent this item as BUG using the Adobe form on their website.

    I included both a description of the problem and the workaround.

    -Tom Ciecka
    _
    _Thomas_Ciecka_
    Participant
    July 30, 2008
    I wanted to let you all know that the fix Daniel Gorman mentions worked for me. Here is the thread title he posted under for easy searching:

    Daniel Gorman - 7:00am Jul 22, 08 PST (#13

    The issue is indeed with Folder Redirection. Mapping the profile and modifying the registry to point at the new 'Application Data' directory fixes the problem with Adobe Acrobat 9.0 Standard for me.

    I have created a batch file that runs on each workstation that must run Adobe applications, and have not had any more crashes. The file executes from the following location on the local machine:
    >C:\Documents and Settings\All Users\Start Menu\Programs\Startup

    Using this fix avoids having to create unnecessary local admin accounts.

    Earlier threads in this forum incorrectly blamed this crash on the Macromedia Activation service:
    >C:\Program Files\Common Files\Macrovision Shared\FLEXnet Publisher\FNPLicensingService.exe

    -Thomas Ciecka
    _
    _brad_burden_
    Participant
    July 22, 2008
    We have the exact same problem. Redirected folders for appdata, as we have users using different PC's almost daily. Is there anyway to exclude certain folders from appdata redirection? PS I am the sys admin.
    _
    _Daniel_Gorman_
    Participant
    July 22, 2008
    So here is the flaw... Since i dont see many people saying WHAT the flaw is.

    ==== THIS IS WITH ROAMING PROFILE CRASHES! ====

    Adobe's program iterates the network path from left to right, skipping the first word: \\Server\Folder1\Folder2\Folder3\APPLICATION DATA as it searches a user's profile for the APPLICATION DATA folder.

    So starting at FOLDER1 it checks to see if it can "create" a folder. It doesnt do it, but it tries to check its access. If your not in the users profile at this point, the program MOST LIKELY cannot because its a directory NOT owned by the user. THe previous folders is something you wouldn't give NORMAL users access to.

    After the program FAILS to "create" its folder because it cannot -
    The program Crashes:
    *R6025 - Pure Virtual function call
    * The exception unknown software exception (0x40000015) occurred in the application at location 0x2e80f5e3
    * C++ runtime error
    * WINDOWS NAME Collision error.
    === ITS ALL OF THESE! Same error, different points in the crashing ===

    Solution?
    I create a network drive DIRECTLY to the profile, then I update the registery to make that the WINDOWS APPDATA path. ALL of this is done on the user logon scripts. So it was just "solved" one day, except for a new drive letter appearing.

    (Added to login script)
    net use l: \\SERVER\USER PROFILE TREE\USER PROFILE
    REG ADD "HKEY_CURRENT_USER\software\Microsoft\windows\CurrentVersion\Explorer\User Shell Folders" /v AppData /t REG_EXPAND_SZ /d "l:\Application Data" /f

    For our work we use: \\SERVER\USER PROFILE TREE\%USERNAME%\%COMPUTERNAME% - so each user has SEPERATE data per computer they are on.

    ADOBE - PLEASE update your code so it doesnt iterate like this! If it does RESUME on error, to see if its recoverable before the END of the interation. These are simple mistakes...

    THIS will also fix the SIMILAR / SAME(?) BUG in ROXIO products.
    Show more replies
    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices