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lenahanson
Inspiring
June 20, 2011
Answered

Acrobat X Pro: Really slow opening files

  • June 20, 2011
  • 30 replies
  • 268878 views

Since the last upgrade (I got it last week a couple of days after I installed the program), it takes forever sometimes to open the simplest files. Up to 10 seconds to open a one-page file. More if the file is larger. This is really annoying, as I am opening files all the time. It doesn't help if I close the program after each file is printed, or leave it open and just closing the file. Anybody else experiencing this who knows what's happening?

Version 10.1.0.534

    This topic has been closed for replies.
    Correct answer lenahanson

    All my problems disappeared after the last update (10.1.1). All files open quickly!

    30 replies

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    S
    Shaun_Phillips
    Participating Frequently
    July 20, 2011

    I'm not sure if this has anything to do with it but....   having just checked my 'reliability monitor' (via control panel) - there is an warning mark right next to Acrobat X Pro with the message 'Unsuccessfil application reconfiguration'. I haven't asked Acrobat to do anything today so what ever the error is, it's done it off it's own back. (As you'll see from previous notes, i too am having issue's since the update. Using Windows 7 Ultimate SP1)

    A
    Anonymous
    July 13, 2011

    I had the same problem -- extremely frustrating -- but I found a solution that works for me.

    Open up a pdf file, go to Edit, then click on Preferences in the pull-down. On the left, near the bottom, click on Security, then unclick the box near the top that says "verify signatures when the document is opened".   Now all my pdf files open quickly, as they used to!  I have no idea what this verify signatures thing is for but I'm ok without it.

    A
    Anonymous
    July 14, 2011

    Thanks but Actually I had already done that and also unchecked the enable enhanced security. Perhaps it did improve it somewhat but still is slower and more problem to use than prior version(s).Besides being too slow it seems usually to even open a 2nd or higher file when I push enter it does nothing and have to keep on pushing enter till it finally does it or messes up things so much I need to reboot or something - same thing with rt. clicking and going to open with adobe it ignores my command more often than not esp. when have other applications open whereas prior versions did not have this problem.

    A
    Anonymous
    July 13, 2011

    YES i have the same problem but worse - sometimes it's says the wow cache or stack and slows down everything else I have going on. I want to know how to return to the previous version.

    A
    alphaKappa
    Participant
    July 13, 2011

    To fix the load delay.. remove any non functioning or slow Rights Management Servers from Security Settings. Document open triggers UI items to get enabled, which fetches the set of policies that you can apply on a document, and show them within the menu. Somehow this seems to happen each time a document is opened.

    S
    Shaun_Phillips
    Participating Frequently
    July 13, 2011

    I have had exactly the same problem. Since the update, it takes ages to load a PDF through either the standard reader or through Pro X. When it does open, it's open for a few secounds and then hangs. I had no problems prior to this. Using Windows Ultimate, SP1. With 16GB ram & 8 core processors, it doesn't hang for anything. I would love to gripe about the 'attempt' to give me some kind of support by Adobe on this issue but I won't go there.

    A
    Anonymous
    July 13, 2011

    jimmytecguy : If i wanted to spend more money on worthless software and have to learn yet another program,...I would consider it.

    Peddle your trash somewhere else.

    A
    acmd9
    Participant
    July 11, 2011

    I'm seeing this issue as well on Acrobat Pro 10.1 but not on 10.0

    Have not tested in Reader X

    If you have 1 PDF open already from a mapped drive or network share, subsequent PDFs take 15 - 30 seconds to open instead of 2 - 3 seconds in version 10.0

    Have not tested opening in the browser yet

    This is on Windows XP SP3

    I've filed a bug report and hopefully we can get more information.

    For the other posters having the problem with Acrobat Pro X, what is your Acrobat version and what is your OS version?

    C
    CaroColor
    Participant
    July 11, 2011

    It's the version of Office I was using, I was on 2000, Acrobat X is not compatible with this. It's totally screwed my Printers folder, too. I've upgraded to Office 2010, but I may need to reload XP sp3

    Kathleen Tronsor

    IT Systems Manager

    Carolina Color Corporation

    www.carolinacolor.com

    704-637-7000

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    A
    Anonymous
    July 11, 2011

    With all due respect, I’m pretty confident that your issue is different to what we’re describing.

    C
    CaroColor
    Participant
    July 6, 2011

    Me, too.  Just paid for the upgrade to X on 7/1.  I'm using Windows XP SP3 with 4GB of ram. I "create" a .pdf from a word document, it pops up immediately, then gives me the Save page.  After "saving", the file takes anywhere from 10 - 15 MINUTES to appear in the folder.   What the hey?  I got Version 10 (X) so that I could save forms as both Fillable & Savable with data, but this is insanely slow.

    J
    J_Tas
    Participant
    July 6, 2011

    Same problem here with version 10.1.0.534 from 6th of june 2011. Nothing works until now. The first document opens quickly, the next takes time. Went back to version 10.0.3 (via Windows system recovery), but then Acrobat crashed 10-15 seconds after opening the first file. We now re-installed our original CD-version 10.0.0 from january 2011, problem solved, so no more updates for us.

    To Adobe: if you ask such a lot of money for your software this is something you should solve; at least react/inform your customers about the problem and offer a (temporary) solution. I keep my Foxit-reader installed, just in case.

    R
    Rodobe1984
    Participant
    July 1, 2011

    Is Acrobat X Pro optimised for multi core cpus? You could try checking the cpu Affinity in task manager. Make sure all cpu's are enabled and try adjusting the software priority there too. I wouldn't have thought processing PDF's would be too demanding though

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