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Inspiring
June 20, 2011
Answered

Acrobat X Pro: Really slow opening files

  • June 20, 2011
  • 30 replies
  • 268878 views

Since the last upgrade (I got it last week a couple of days after I installed the program), it takes forever sometimes to open the simplest files. Up to 10 seconds to open a one-page file. More if the file is larger. This is really annoying, as I am opening files all the time. It doesn't help if I close the program after each file is printed, or leave it open and just closing the file. Anybody else experiencing this who knows what's happening?

Version 10.1.0.534

    This topic has been closed for replies.
    Correct answer lenahanson

    All my problems disappeared after the last update (10.1.1). All files open quickly!

    30 replies

    July 1, 2011

    I recently did the update to both AcroX and Reader. The first PDF file opens up quickly. Any second file takes a considerable amount of time--too much time. Mainly this  happen when I am trying to open up files over my companys network (a small business server). I find that local files on my computer do not appear to be affected by this. If the file is opened up over the network, any additional files can be simply dragged into the opened acrobat program and they open without problems. However, that is not a solution. Where is the "Priviledged locations" at?

    Participant
    July 1, 2011

    Edit/Preferences/Seurity(enhanced)

    RobMcP
    Participating Frequently
    July 1, 2011

    Edit/Preferences/Seurity(enhanced) AND...?

    Participant
    July 1, 2011

    I added "Priviledged locations" on my computer and the local network,which will be exempt from enhanced security. This seems to work. But I think there should be a default setting that only applies enhanced security to files that are opened from other places than the local network.

    Participant
    June 30, 2011

    Try this in Reader: Go to Edit / preferences / general - then uncheck  the box "Enable protected mode at startup" . My Reader X was doing the  same thing and this cured it straight away. I haven't tried it in Pro but see no reason why it wouldn't work there too. I'm not sure where that would be located in Pro.

    July 1, 2011

    I would recommend against disabling Protected Mode as this is:

    ·         One of the new features of Acrobat

    ·         Protects your machine from embedded malware.

    What I’d like to see is acknowledgement from Adobe that it is investigating this problem.

    Further, if there’s something broken, could it also mean that Protected Mode is also broken?

    I think we need a security researcher to have a look at what’s going on here.

    RobMcP
    Participating Frequently
    June 30, 2011

    Anyone have any updates on this?

    I just installed Adobe reader x and if I click on a link to a PDF on a site I can take the kids to school pick them up, do their homework then go out for a meal before a one page PDF opens.

    Strangely I can right click and save it in an instant.

    As an aside can I uninstall it and go back to 9 until this is fixed (I'm losing the will to live)

    Thanks McP

    Participant
    June 29, 2011

    I also experience that Acrobat X is really slow after the latest upgrade. I now have 10.1.0. Only remedy is to drag files to the program window instead of double-clicking. What is Adobe doing about this?? Also annoying with endless updates to fix safety issues in Acrobat.

    June 28, 2011

    I can confirm that this is also an issue for me — ever since the recent update.

    Not only is there this weird slowness, Acrobat X periodically crashes whereas it was previously stable.

    Surely Adobe already knows about this stuff from the Improvement Program data it collects? What is being done about it?

    Participant
    June 27, 2011

    Same issue with X pro for me...very slow when opening documents..

    Any update for this?

    Participant
    June 27, 2011

    The below is an example which takes more than 30 seconds for executing a simple Acrobat JavaScript: app.launchURL:

    http://www.openspc2.org/reibun/Acrobat8/javascript/app/028/sample/sample.pdf

    (I am using Firefox 5.0)

    In the case of other versions of Acrobat, by clicking the button, in a second or two seconds, I see Yahoo! Japan.

    But in the case of Acrobat X(10.1  My computer is Vista Ultimate SP2), it takes more than 30 seconds until I see Yahoo! Japan.

    Loading PDFs takes more time in Acrobat Pro 10.1 but at the same time executing Acrobat JavaScripts seems to be really problematic.

    Participant
    June 27, 2011

    The same issue has occurred to me as well. I feel this is eminent at the opening of PDFs with Acrobat JavaScript.

    I am wondering this happens in Adobe Reader 10.1 as well.

    I also want Adobe to address this issue as soon as possible.

    Participating Frequently
    June 27, 2011

    The slow performance when opening PDF files is a new issue since the last build of Reader X.

    The previous build had no problems.

    Doron

    Inspiring
    June 27, 2011

    Reader and Pro both? I wonder where they got it wrong... Nobody at Adobe seems to be willing to answer this...

    Inspiring
    June 23, 2011

    Am I really the only one with this problem???

    Participating Frequently
    June 23, 2011

    Here as well, PDF files open in browser takes between 30 seconds to 2 minutes depends on the browser.

    Internet Explorer 9 is dramatically slow while opening the same in Chrome is faster, but yet really slow.

    Adobe guys, please help ASAP!

    Thanks

    Inspiring
    June 23, 2011

    I am NOT opening in browser, but in acrobat x.

    I agree, ADOBE people, please help. I am getting grey-haired by this as I am opening hundreds of files a day!